Role Description Koniag Professional Services, LLC, a Koniag Government Services company, is seeking a ServiceNow Self Service Task Lead to support KPS and our government customer. The position is remote and requires the candidate to be able to obtain a Public Trust. This position may require occasional travel to Washington DC. The ideal candidate should support the following functions: - Manage schedule, task assignments, requirements, and deliverables for the EMHRSS workstream to ensure on-time delivery of migration milestones and adherence to project timelines. - Provide guidance to the team on Requirements gathering techniques, Change Management, Risk Analysis, and Metrics Reporting. - Lead the data analysis and preparation for migration of EMHRSS module for HHS. - Develop and document business rules and data requirements for key processes such as leave requests, performance review initiation, and personal information updates. - Coordinate integration with payroll, benefits, timekeeping, and other third-party systems to ensure seamless data flow and system interoperability. - Leverage ServiceNow platform expertise to configure modules, workflows, and integrations that meet federal compliance and HHS operational requirements. - Assist with testing functionality of and interactions between enterprise systems from an end user perspective, when required. - Support Change Control Board activities, incident management, continuous service improvement, and knowledge transfer initiatives. - Collaborate with fellow task leads and stakeholders in the development, integration and sustainment of unified HCM capabilities in support of HHS. Qualifications - 4-year college degree - 7+ years overseeing technical and non-technical teams - Experience working with ServiceNow Self Service module - Experience supporting projects/programs related to application consolidation or legacy modernization is a plus and a key differentiator - Experience working in an HR environment or having functional knowledge of HR activities is a plus and a key differentiator - Knowledge of Scrum processes, familiarity with JIRA - Excellent verbal, written and interpersonal communication - Exceptional client relationship skills - Microsoft Office suite skills to include Visio, MS Project, PowerPoint Requirements - Ability to maintain Public Trust Benefits - Competitive compensation - Extraordinary benefits package including health, dental and vision insurance - 401K with company matching - Flexible spending accounts - Paid holidays - Three weeks paid time off - More benefits as applicable Company Description Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Req ID: 359171 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT ServiceNow Catalog Manager Analyst - REMOTE to join our team in Arlington (REMOTE), Virginia (US-VA), United States (US). Job Summary: The IT Catalog Manager Analyst supports the Service Catalog within Business Relationship Management under the Service Delivery Line of Business, assisting in maintaining and enhancing a central repository of IT services, approved hardware, and software to ensure customers have an intuitive way to browse, request, and self-install items. Using strong analytical and data management skills, along with the ability to maintain and update service catalog entries, this role ensures accuracy and relevance of information. Familiarity with ITSM tools and workflows streamlines updates and integrations, while attention to detail and a customer-focused mindset promote user-friendly experiences. By working with teams, the Catalog Manager Analyst contributes to proactive support, feedback loops, and performance requirements like providing simplified data visuals for mission awareness and continuous service improvement. Job Duties: - Strong analytical and data management skill - Ability to maintain and update service catalog entries - Assist in enhancing catalog usability and supporting self-service capabilities. - Utilize ITSM tools (e.g., ServiceNow) to manage workflows and streamline updates. - Analyze catalog data and provide simplified visualizations for mission awareness and performance reporting. - Collaborate with IT teams and stakeholders to incorporate feedback and improve catalog offerings. - Support continuous improvement initiatives to enhance customer experience and operational efficiency. - Attention to detail and customer-focused mindset Basic Qualifications: - Minimum 6 years' experience with the role/responsibilities listed above - Ability to obtain a Public Trust clearance Preferred Qualifications: - Bachelor's degree - ServiceNow - Understanding of ITIL principles and processes. - Familiarity with performance metrics and operational KPIs in IT environments. - Skills in data visualization tools (e.g., Power BI, Tableau Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $78,948 - $164,476. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. #LI-NorthAmerica About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

• Design and document solutions for clients on the ServiceNow • Assist with presales scoping and solutioning efforts • Serve as primary point of accountability and ownership for technical quality • Serve as a mentor and coach to other Architects and Developers • Lead customer workshops, including technical demos, both live and via remote meeting tools • Identify and assist with development of new business opportunities (training engagements and professional services) • Taking on leadership responsibilities as needed for the benefit of peers and management, such as program development, meeting coordination, training and mentoring • Develop custom applications on the ServiceNow Platform • Assist with proposal writing, respond to RFPs and RFQs • Deliver thought leadership through: Professional organization meetings and conferences, Online groups and discussion forums on relevant topics, Webinars, podcasts, and other speaking engagements, Writing blog postings, articles and white papers

Description Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. As a ServiceNow Developer, you play a pivotal role in successfully developing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for contributing to designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients. Job Location: Remote Your responsibilities include: - Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs. - Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies. - Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. - Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes. - Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference. - Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes. - User Training: Support end-user training to ensure a smooth adoption of the implemented solution. - Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly. - Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems. - Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements. - Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas, and contribute to the continued success of the team. - Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.   Required Experiences and Certifications - US Citizenship is required (required by the federal government for this position). - Must be able to obtain a DHS Public Trust clearance. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. - 3+ years of software development experience - 1+ years of experience implementing ServiceNow solutions Desired Skills - 1+ years of experience with CSM or ITSM - 1+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations. - 1+ years of experience scripting beyond basic ServiceNow scripts - 1+ years of experience in Agile Scrum  - Certified in one or more additional mainline certifications, with preference for: - ServiceNow Certified Application Developer - ServiceNow Certified System Administrator - Certified Implementation Specialist – Human Resources - Certified Implementation Specialist – Customer Service Management - Certified Implementation Specialist – Discovery - Certified Implementation Specialist – Software Asset Management - Certified Implementation Specialist – Project Portfolio Management - Experience in App Engine - Service Portal customization experience - Hands-on experience (>480 hours each) in configuring or building 3 or more ServiceNow applications. - In-depth knowledge of ServiceNow platform capabilities, modules, and best practices - Familiarity with ITIL processes and IT Service Management (ITSM) principles - Strong scripting skills in JavaScript and GlideScript - Strong technical skills, including workflow configuration and business rule development. - Experience in customizing UI and creating complex workflows. - An understanding of integration techniques with external systems - Hands-on experience in troubleshooting and resolving technical issues. - An active DHS or DoW clearance Professional Skills - Detail-oriented tendencies with excellent problem-solving and analytical abilities. - The ability to work effectively in a team-oriented, collaborative environment. - Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally. - Ability to work in a fast-paced environment #DMX24 #senw22 #Indeed #LI-CC1 #Clearance #SWICE23 Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99)