About ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see what's not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a 'Google maps of the Internet', providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world's largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee efficiency. In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco's Network Services Business Group, and is a foundational component of Cisco's growing Observability business. About the Role The Order Management team is responsible for the applications and systems that efficiently orchestrate and runs ThousandEyes customers' orders through the lifecycle stages across ThousandEyes' business models. We are seeking an Order Management Analyst who will be part of the Sales Operations team to help deliver transformation and digitization initiatives. • Order Processing: Ensuring submitted orders are fully processed and recognized for booking by validating information provided by the customer, ThousandEyes and Cisco sales that's required by the business • License Provisioning: Establishing and handling customer licenses post sale for the entirety of the contract, while working with Sales and Customer Success to apply changes or extensions as needed • Sales Support: Handling inquiries from internal teams regarding operation policies and procedures via email, phone, chats and in-person • Communicate effectively and clearly with the sales organization: sales people, sales operations and commissions • Ensure customer happiness and provide professional follow-ups to address any inquiries that require additional information • Other miscellaneous tasks that may be required of the role (running reports, supervising order flow, etc.) Who You Are • Problem-Solver: You can identify problems and know when to think systematically & when to think creatively to find an easy solution. You like to work independently but also enjoy collaborating with the team. • Detail Oriented: You look at the big picture and its details. You recognize patterns that connect the little things and can make a conscious effort to understand causes instead of just the effects. • Self-Starter: You acknowledge and seize new opportunities everywhere and in everything you do. You always take the initiative and are motivated by growth. • Multitasker: You are ambitious, focused, someone who masters the art of prioritization with a positive demeanor. You are an enthusiast by nature & someone who is always open to working on whatever comes your way. Requirements • Minimum 1 year of experience with Order Management for SaaS, software and services • Knowledge of Commerce process and offer monetization models • Minimum 1 year of experience in business and/or systems analysis • Excellent verbal, written, and presentation skills • Demonstrate strong interpersonal and organizational skills • Results oriented, hardworking, self-motivated, and requiring little supervision • Collaborative and open style with a constructive and positive demeanor • Strong proficiency in written and verbal English Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

• You develop and lead a team of customer advisors and sales specialists in a home-office (remote) setup • You are responsible for team results, monitoring performance and deriving/implementing corrective actions when targets are not met • Virtual presence with the remote team, maintaining daily contact with team members • Regularly conduct virtual team meetings, coaching sessions and one-on-one employee meetings • Develop ideas and proposals for the continuous optimization of work processes

Deine Aufgaben Als Digital Sales Manager (m/w/d) bist du für den digitalen Vertrieb unserer Wärmepumpen zuständig – von der ersten Beratung bis zum erfolgreichen Vertragsabschluss. - Verantwortung für den digitalen Verkaufsprozess: Du verantwortest den gesamten Verkaufsprozess vom ersten Termin bis zum Abschluss und begeisterst unsere Kund:innen von den Produkten und Services von Vamo. - Abschlussorientierte Kommunikation: In digitalen Verkaufsgesprächen überzeugst du mit deinem Können, begeisterst vorqualifizierte Kund:innen und verwandelst Angebote in erfolgreiche Aufträge – ganz ohne Kaltakquise. - Aufbau von Kundenbeziehungen: Mit deiner empathischen und überzeugenden Art begeisterst du Kund:innen langfristig. So schaffst Du eine hohe Weiterempfehlungsquote und kannst noch mehr Menschen für Vamo gewinnen. - Nutzung moderner Tools: Du nutzt an deinem digitalen Arbeitsplatz moderne CRM-Systeme, um deinen Vertriebsprozess effizient zu gestalten. Damit ermöglichen wir dir direkt im ersten Termin einen Abschluss zu generieren! Dein Profil - Das Wichtigste für uns? Deine Motivation und Deine Can-Do-Mentalität: Als echter Teamplayer bringst du dich aktiv ein und trägst so gemeinsam zum Erfolg unseres Teams bei. Du denkst in Lösungen statt in Problemen und bist bereit, Verantwortung zu übernehmen. - Erfahrung: Du hast bereits erste Erfahrungen (mind. 3 Jahre) im digitalen B2C Vertrieb gesammelt, idealerweise im Verkauf von Wärmepumpen oder technisch komplexen Produkten. - Technisches Knowhow: Du bist bereit, dein technisches Verständnis für Wärmepumpen stetig auszubauen, um unseren Kund:innen bei allen Fragen als professionelle Ansprechperson zur Seite zu stehen. - Closing Mindset: Mit deinem ausgeprägten Sales-Durst und deiner unbedingten Closing Mentalität bist du der Motor für deinen Erfolg und den von Vamo. Dein Ziel ist ein schneller Abschluss. - Motivation: Du bist proaktiv, ergebnisorientiert und brennst mit Begeisterung für deine Ziele und Abschlüsse. - Persönlichkeit: Du besitzt eine sympathische, kommunikationsstarke und aufgeschlossene Persönlichkeit, mit der du unsere Kunden:innen beigeisterst und überzeugst. Warum wir? Dein Drive. Unser Impact. Bei uns bist Du mittendrin in der Wärmewende und hilfst dabei, Kunden:innen zu begeistern und echten Impact zu schaffen. Arbeite Hand in Hand mit leidenschaftlichen Kolleg:innen aus Handwerk, Tech und Business. Wir setzen auf offene Kommunikation und flache Hierarchien, um unser Ziel zu erreichen: klimafreundliches Heizen für alle. Deine Leistung. Dein Verdienst. Bei uns zahlt sich Leistung aus! Freu Dich auf eine Vergütung, die Deinen Einsatz und Deinen Erfolg direkt honorieren. Dein Können. Unser Support. Unser Marketing- und Support-Team stellen Dir erstklassige Leads, die besten Tools und alle notwendigen Ressourcen zur Verfügung, damit Du Dich voll auf den Verkauf konzentrieren kannst. Dein Erfolg ist unser gemeinsames Ziel. Work-Life-Balance 2.0. Wir sind schnell, anspruchsvoll und direkt. Gleichzeitig bieten wir dir die Freiheit und Eigenverantwortung, die du brauchst, um Beruf und Leben bestmöglich zu kombinieren. Das zeigen wir mit 30 Tagen Urlaub, der Möglichkeit, im Home Office zu arbeiten und flexiblen Arbeitszeiten. Unsere Flexibilität. Deine Wahl. Du entscheidest, wo Du arbeitest: 100% remote oder in unserem modernen Büro in Köln. Wir sorgen dafür, dass Du Dich überall wohlfühlst und immer Teil des Teams bist. Regelmäßige virtuelle Events und persönliche Treffen in Köln stärken unseren Teamgeist und unseren Zusammenhalt. Mehr Benefits. Mehr für dich. Wir denken Benefits ganzheitlich: Mit dem JobRad-Leasing bleibst du mobil und nachhaltig unterwegs. Zusätzlich erhältst du über die Guudcard monatlich 50 € steuerfreien Sachbezug, den du flexibel einsetzen kannst - z.B. für Urban Sports Club, Deutschlandticket oder andere nachhaltige Produkte und Services. Abgerundet wird unser Angebot durch eine betriebliche Altersvorsorge (bAV) mit Arbeitgeberzuschuss, damit du auch langfristig bestens abgesichert bist.

Role Description This role offers a unique opportunity to lead a high-performing strategic sales organization across key accounts, driving revenue growth and customer success in a fast-paced, innovative environment. You will manage, mentor, and inspire a team of experienced sales professionals while actively contributing to major deals and account strategies. The ideal candidate thrives in a collaborative, metrics-driven culture and has a proven track record of developing top talent and exceeding sales targets. You will work closely with cross-functional teams including Customer Success, Pre-Sales, and Product, ensuring alignment between client needs and company solutions. This position allows for hands-on involvement with global enterprise accounts, strategic decision-making, and the opportunity to shape the sales organization as it scales. - Lead, mentor, and develop a team of 5-6 Strategic Account Managers, ensuring consistent growth and performance across top-tier accounts. - Conduct weekly 1:1 coaching sessions, providing guidance on vertical market management, forecasting, prospecting, negotiations, and goal accountability. - Assess sales activities, forecasts, and performance metrics, recommending improvements to achieve revenue and renewal targets. - Develop and execute account management and renewal strategies while ensuring compliance with internal data management and reporting practices. - Actively participate in client meetings, contribute to complex negotiations, and drive upsell opportunities with senior leadership support when necessary. - Collaborate with internal teams to optimize sales processes, customer satisfaction, and cross-functional alignment. - Maintain and reinforce company core values through hiring, leading by example, and cultivating strong business relationships with clients. Qualifications - 5-10 years of individual contributor sales experience, preferably in global enterprise or strategic SaaS sales. - 3-5 years of strategic sales leadership experience with proven success leading experienced sales teams. - Strong ability to recruit, mentor, and motivate high-performing sales professionals. - Track record of achieving and exceeding revenue targets and building highly effective sales talent. - Exceptional interpersonal, communication, and cross-functional collaboration skills. - Experience managing complex client relationships and navigating executive-level negotiations. - Strategic thinker with the ability to develop and execute long-term account and growth plans. Benefits - Competitive base salary plus $20,000 commission bonus potential. - Equity in the company. - 401(k) retirement plan. - Comprehensive medical, dental, and vision insurance. - Company-provided life insurance and short-term disability, with additional voluntary insurance options. - Flexible spending accounts (FSA) for medical, commuter, and dependent care expenses. - Health savings account (HSA) for tax-advantaged medical savings. - Unlimited vacation policy and generous parental leave (18 weeks maternity, 10 weeks parental). - Referral bonuses and career development opportunities.