Cisco ThousandEyes

Meet the Team Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. Your Impact When enterprise customers adopt ThousandEyes, early success depends on expert guidance and hands-on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform. You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best-practice recommendations tailored to each environment. The role requires deep knowledge of the ThousandEyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer-facing generalist, comfortable engaging with a broad range of technical and business stakeholders. Minimum Qualifications - Project management and consulting experience with the ability to prioritize and accomplish tasks in tight timeframes - Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred) - Experience maintaining or implementing LAN/WAN environments - Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs - Experience with at least one programming language (Java, Python, JavaScript, etc.) Preferred Qualifications - Bachelor's or advanced degree in a technical field, or equivalent working experience - At least 7+ years experience working in a customer-facing role - Experience with Cloud/SaaS software products - Enjoy a fast-paced, multifaceted environment - Outstanding communication and problem-solving skills - A standout "customer first" attitude Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

About The Role At ThousandEyes, we operate a little bit differently than most software-as-a-service providers: We've recognized that delivery of amazing customer experience is key to driving longer term value and creating customers for life. We hire industry veterans - people with tried and true experience in the area of network-based service delivery The TAM role is a proactive technical support role for premium support accounts: you'll be responsible for supporting a select number of named accounts, aligned to the customers business hours, and not working on a rotational shift. The TAM will work closely with the 24x7 support team to ensure the total team can support a customer on a follow-the-sun model. The TAM provides select account premium support for those that purchase the TAM service, and the key value includes providing customers with a named support engineer who understands the customers team and network. TAM's work customer problems, help optimize customer networks, provide training, and also work joint proactive projects. This is not a sales role. We are seeking candidates with a strong technical background and experience in customer success, technical account management, or related advisory roles. Applicants with primarily sales-focused experience will not be considered. What You'll Do • Technical Support - Work break-fix issues with customers. Escalate to support team as required • Optimization - Optimize customer systems to ensure peak performance • Proactive Customer Engagement - Establish and ensure highly collaborative relationships with support teams and customers/partners. Build value-based relationships with customers, leading to referral and renewal. Leverage enterprise data analytics to transparently track and report on • customer engagement • Cross Functional Engagement - Establish and develop highly collaborative relationships with internal teams. Collaborating with Sales and Engineering to address product issues, and identify workarounds & solutions • Escalations - Assume the role of escalation manager when needed, and ensure timely communication to all stakeholders for escalated issues with a high-impact, or strategic visibility. Coordinate handoff of ongoing issues to the next geographical region • Customer Experience - Ensure a great customer experience in all team interactions. Measure and continually improve • Projects - Project manage many projects concurrently understanding current and future action items • Special projects as assigned Qualifications • At least 5-7 years of support experience within a Network Support,Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization • At least 5-7 years of working directly with customers, within a technology company • Bachelor's degree in Computer Science or a related field, or equivalent working experience • Expert understanding of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. ) • Experience with Cloud/SaaS software products is highly desirable. • Strong understanding of ISP, CDN, and cloud service provider networks • Strong understanding of web technologies and VoIP applications • Hands on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox • Hands on experience with container administration tools such as docker and kubernetes • Knowledge of at least one computer language and programming framework desirable, JavaScript and Python are a plus • Working knowledge in security, authentication, permissions, SSO • Experience in administering Linux based operating systems • Passionate about enabling a consistently excellent customer experience. Dedicated to champion the customer problem until the resolution path is identified • Excellent verbal and written communication skills. Heavy focus on using data to articulate messages • The ability to work effectively in a remote or virtual team environment • Excellent presentation skills coupled with a strong leadership presence • Excellent time & project management skills, with a focus on delivery • Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for problem-solving • Flexibility to handle critical cases after hours as needed Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

The application window is expected to close on: 06/12/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Meet the Team Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. What You'll Do The Americas Service Providers Account Executive will lead the sales process for ThousandEyes within the ASP Telco/Media segment for prospective customers and channel partners. They will deliver growth in new business across the assigned territory through the development of strategic relationships with large Telco and Media accounts. They will build and execute well-defined account plans and drive success in the following areas: territory planning, pipeline development, presentation and delivery, trial process management, pricing, negotiation, and the closing process. This is an individual contributor and quota carrying position. • Identify and source sales opportunities that align with the ideal customer profile for ThousandEyes for the purposes of maximizing solution value and product adoption. • Initiate contact and professional follow-up for all sales meetings within the assigned territory. • Meet all sales objectives and bookings targets in accordance with company growth expectations and develop revenue expansion opportunities across a base of enterprise accounts. • Work side by side with Cisco Account Managers and other Cisco sales specialist to help drive ThousandEyes revenue growth. • Work closely and collaboratively with Customer Success to drive product adoption and usage, as well as with Product Management to understand future requirements to accelerate demand for ThousandEyes in the market. • Highly organized with a results-oriented attitude; adept and detailed in delivering sales presentations, onsite visits and product demonstrations to prospective clients. • Foster mutually beneficial relationships with ThousandEyes customers and partners in a consistent, effective and professional manner. Requirements • Meet or exceed quarterly / yearly bookings targets, while delivering consistent and reliable forecasting • Develop and execute a comprehensive account strategy • Accelerate new customer acquisition and upsell growth in existing accounts, while maintaining an accurate sales pipeline • Work closely with customers and channel partners to drive market adoption of ThousandEyes solutions • Lead pricing discussions and contract negotiations • Develop long-term strategic relationships with enterprise customers • Responsible for complete and accurate ongoing maintenance of accounts, forecasts, proposals, and account activity in Salesforce.com • Relentlessly ensure customer success • Minimum 5 years of sales territory management experience working for a technology vendor selling enterprise software to network buyers. SaaS sales experience a plus • A proven track record of consistently exceeding quota selling to large Enterprise / Fortune 500 accounts • Self-motivated, able to solve problems and work with limited direction • Demonstrate Leadership skills • Excellent verbal and written communications skills • Must be comfortable working in a high growth environment, where everyone must have the "roll up your sleeves" and get it done attitude • BS/BA degree preferred Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $263,500.00 to $354,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees - 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco - Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees - Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) - 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next - Additional paid time away may be requested to deal with critical or emergency issues for family members - Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: - .75% of incentive target for each 1% of revenue attainment up to 50% of quota; - 1.5% of incentive target for each 1% of attainment between 50% and 75%; - 1% of incentive target for each 1% of attainment between 75% and 100%; and - Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $287,300.00 - $423,200.00 Non-Metro New York state & Washington state: $263,500.00 - $404,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

The application window is expected to close on: 06/30/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Meet the Team The Cisco ThousandEyes FedRAMP team builds and operates our US GovCloud platform. This team is responsible for architecting, delivering, and maintaining our FedRAMP offering. Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios Your Impact As part of this role, you will be responsible for maintaining services in a FedRAMP compliant environment, therefore, must be a U.S. citizen. This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. - Lead, inspire, and develop a talented SRE team, fostering a culture of innovation, collaboration, and excellence. - Drive strategic vision for the management and continued expansion of FedRAMP-compliant infrastructure and systems, ensuring excellence in operations and security processes. - Collaborate closely with cross-functional teams, including development, product management, and security to define and implement FedRAMP-compliant processes and strategies across the broader Cisco ThousandEyes platform. - Provide oversight and direction for how ThousandEyes approaches the continuous monitoring, logging, and auditing of systems to ensure compliance with FedRAMP controls. - Stay current with industry best practices, evolving security threats, and updates to FedRAMP guidelines, and apply this knowledge to enhance the security posture of all platforms and systems. Minimum Qualifications: - You have led a distributed team of 5+ engineers, can demonstrate strong technical vision for your team, and ensure consistent delivery on objectives. - You have a total of 5+ years of experience building and supporting mission-critical services with a focus on automation, availability, and performance, and you have worked on large-scale distributed systems including multi-tiered architecture. - You have experience identifying and analyzing cyber security risks, familiarity with security best practices, vulnerability management, and incident response processes. - You have experience formulating a team's technical strategy and roadmap; you've collaborated and partnered effectively with several other teams to execute on shared goals. - You understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters. - You are a US citizen. Preferred Qualifications - Experience building and/or operating FedRAMP environments. - Strong understanding of the FedRAMP framework, its controls, and compliance requirements. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $165,000.00 to $241,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees - 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco - Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees - Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) - 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next - Additional paid time away may be requested to deal with critical or emergency issues for family members - Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: - .75% of incentive target for each 1% of revenue attainment up to 50% of quota; - 1.5% of incentive target for each 1% of attainment between 50% and 75%; - 1% of incentive target for each 1% of attainment between 75% and 100%; and - Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $165,000.00 - $277,600.00 Non-Metro New York state & Washington state: $146,700.00 - $247,000.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the "network," which is now both public and private, has become a black box our customers cannot see or understand. Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco's growing Full-Stack Observability ("FSO") business. About The Role We're all familiar with the technology, but have you ever wondered how the Internet actually works? At ThousandEyes, we spend every day working to help customers understand the gotchas of Internet-based service delivery: how to identify problems, how to resolve, and how to avoid them in the future. Our Customer Engineering team is tasked with empowering our customers with ThousandEyes to ease their performance monitoring pains. If you enjoy variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work. The job is highly variable and requires both the ability to make data-driven decisions, and draw conclusions based on incomplete information. We're looking for out-of-the-box thinkers who can complement and extend the already formidable talents of our Customer Engineering organization. What You'll Do - Provide advanced technical expertise and leadership in solving complex, high-impact customer issues - Lead the creation, refinement, and delivery of technical documentation, training materials, and knowledge content - Partner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisions - Guide and mentor junior engineers, fostering technical growth and team development - Submit and manage effective escalations, coach others on how to engage with Engineering and Product teams - Utilize advanced software skills to configure, troubleshoot, or automate ThousandEyes product workflow - Drive serviceability, usability, and product improvement efforts through customer feedback and technical insights - Represent the support function in cross-functional meetings and customer engagements - Contribute proactively to digital transformation by creating scripts, automation tools, and reusable assets - Promote ThousandEyes' culture of collaboration, innovation, and technical excellence - Timely interaction with customers and internal teams requesting support via online-chat, email and phone - Active participation in 24x7 Support Coverage model Qualifications - A standout "customer first" attitude - Bachelor's degree in Computer Science, or a related field (or equivalent experience) - 5-8 + years of experience in a technical support, engineering, or related customer-facing role - Expert-level certifications (e.g. CCIE) or equivalent advance technical credentials preferred - Experience with Cloud/SaaS software products is highly desirable - Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and VoIP - Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen - Working knowledge in security - authentication, permissions, SSO - Knowledge of one computer languages and programming (Java, Python, XML, RESTAPI) frameworks desirable - Experience with the administration of Linux based Operations Systems a plus - Experience in technical writing is a plus - Ability to prioritize & complete tasks in a timely fashion - Ability to communicate clearly and concisely to technical and non-technical users - Proven troubleshooting and problem-solving skills - Expert in one or more technical domains; broad knowledge across ThousandEyes and networking technologies - Proficient in automation, programmability, orchestration, virtualization, and/or security - Reads and applies industry standards, RFCs, and architectural documents - Mentors team members and drives team goals into actionable initiatives - Influences product development through trends analysis and cross-functional collaboration - Regional or global impact; regularly interacts with customers, leadership, and product teams Leads original and creative initiatives that are critical to organization success Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the "network," which is now both public and private, has become a black box our customers cannot see or understand. Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco's growing Full-Stack Observability ("FSO") business. About The Role We're all familiar with the technology, but have you ever wondered how the Internet actually works? At ThousandEyes, we spend every day working to help customers understand the gotchas of Internet-based service delivery: how to identify problems, how to resolve, and how to avoid them in the future. Our Customer Engineering team is tasked with empowering our customers with ThousandEyes to ease their performance monitoring pains. If you enjoy variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work. The job is highly variable and requires both the ability to make data-driven decisions, and draw conclusions based on incomplete information. We're looking for out-of-the-box thinkers who can complement and extend the already formidable talents of our Customer Engineering organization. What You'll Do - Provide advanced technical expertise and leadership in solving complex, high-impact customer issues - Lead the creation, refinement, and delivery of technical documentation, training materials, and knowledge content - Partner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisions - Guide and mentor junior engineers, fostering technical growth and team development - Submit and manage effective escalations, coach others on how to engage with Engineering and Product teams - Utilize advanced software skills to configure, troubleshoot, or automate ThousandEyes product workflow - Drive serviceability, usability, and product improvement efforts through customer feedback and technical insights - Represent the support function in cross-functional meetings and customer engagements - Contribute proactively to digital transformation by creating scripts, automation tools, and reusable assets - Promote ThousandEyes' culture of collaboration, innovation, and technical excellence - Timely interaction with customers and internal teams requesting support via online-chat, email and phone - Active participation in 24x7 Support Coverage model Qualifications - A standout "customer first" attitude - Bachelor's degree in Computer Science, or a related field (or equivalent experience) - 5-8 + years of experience in a technical support, engineering, or related customer-facing role - Expert-level certifications (e.g. CCIE) or equivalent advance technical credentials preferred - Experience with Cloud/SaaS software products is highly desirable - Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and VoIP - Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen - Working knowledge in security - authentication, permissions, SSO - Knowledge of one computer languages and programming (Java, Python, XML, RESTAPI) frameworks desirable - Experience with the administration of Linux based Operations Systems a plus - Experience in technical writing is a plus - Ability to prioritize & complete tasks in a timely fashion - Ability to communicate clearly and concisely to technical and non-technical users - Proven troubleshooting and problem-solving skills - Expert in one or more technical domains; broad knowledge across ThousandEyes and networking technologies - Proficient in automation, programmability, orchestration, virtualization, and/or security - Reads and applies industry standards, RFCs, and architectural documents - Mentors team members and drives team goals into actionable initiatives - Influences product development through trends analysis and cross-functional collaboration - Regional or global impact; regularly interacts with customers, leadership, and product teams - Leads original and creative initiatives that are critical to organization success Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

The application window is expected to close on: 05/22/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. About The Role As a Customer Success Manager (CSM) you will showcase your "Customer First" attitude, your passion for service and enjoyment of learning new technologies by leading our customer Renewals. You will be responsible for driving early renewals, developing long-term relationships with your assigned ThousandEyes customers, connecting with key business executives and technical partners. You will become a specialist on the ThousandEyes platform and make suggestions for customer adoption and growth while working closely with Sales and Customer Success teams. What You'll Do • Operate as the main point of contact with ThousandEyes customers • Launch and on-board new customers, and set them up for success with the platform • Prepare monthly, quarterly etc. communications and develop campaigns to nurture relationships and growth • Become a trusted adviser for the partners and operational teams via the ThousandEyes platform • Understand the platform and how your customers and using the tools; be able to make suggestions and identify areas for upsell and growth • Ensure the timely renewal communication and closure • Conduct business reviews with customers, tracking outcomes and follow-up items • Forecast and track key account metrics • Identify and qualify growth opportunities, collaborate with sales teams to drive closure • Drive customer renewal • Assist with high severity requests or issue escalations as needed Qualifications • A standout 'customer first' attitude • Outstanding communication and problem-solving skills • Excellent listening, negotiation and presentation skills • Proven background in lead generation and prospecting • At least 5+ years of professional experience with closing experience in software sales • Ability to work with various business units • Highly organised with outstanding follow-up skills • Technically adept, understanding of software and how businesses use software • SaaS experience a plus, but not required • Passion for cloud technologies • 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies • Excellent verbal and written communication skills Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $108,000.00 to $192,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees - 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco - Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees - Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) - 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next - Additional paid time away may be requested to deal with critical or emergency issues for family members - Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: - .75% of incentive target for each 1% of revenue attainment up to 50% of quota; - 1.5% of incentive target for each 1% of attainment between 50% and 75%; - 1% of incentive target for each 1% of attainment between 75% and 100%; and - Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $121,800.00 - $223,500.00 Non-Metro New York state & Washington state: $118,700.00 - $217,500.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Meet the Team Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. Your Impact As Commercial Account Executive for Cisco ThousandEyes, you'll drive growth and be jointly responsible for renewing business of this market-leading solution. You will be covering a segment within Cisco UK Commercial and SMB across multiple verticals. You'll be responsible for the full sales cycle, working closely with Cisco account teams and channel partners to deliver outcomes for our customers. This is an individual contributor role with a personal sales target. Some travel within the UK is expected. Minimum Qualifications - 5+ years of software sales experience, with a strong track record of building and managing a sales pipeline and consistently exceeding quotas. - Proven ability in proactive business development, including prospecting and driving net-new opportunities. - Skilled in orchestrating and collaborating with cross-functional teams (Channel, SEs, Customer Success, Delivery) throughout complex sales cycles. - Excellent time management and prioritization skills; able to manage multiple concurrent opportunities and deadlines. Preferred Qualifications - Outstanding communication, presentation, and negotiation skills. - Self-motivated, results-oriented, and a team player who thrives in a high-growth, collaborative environment. - Familiarity with Cisco's broader solutions portfolio and sales processes. - Bachelor's degree or equivalent experience. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Meet the Team Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. Your Impact As a Technical Program Manager focused on Vulnerability Management, you will play a critical role in strengthening the organization's security posture while driving operational excellence across complex, large-scale programs. You'll lead end-to-end vulnerability management efforts-from detection to remediation-while partnering with engineering, security, and product teams across Cisco to ensure risks are addressed efficiently and at scale. This role is exciting because it sits at the intersection of security, automation, and cross-functional leadership, giving you the opportunity to influence both technical strategy and organizational resilience. - Lead and manage complex, cross-functional programs aligned with organizational and security priorities. - Own and evolve the Organization wide Vulnerability Management Program (VMP) across Cross functional teams driving both strategic direction and execution. - Develop and optimize automated workflows and tools to streamline the vulnerability lifecycle, including detection, triage, assignment, and reporting. - Drive measurable improvements in vulnerability remediation of SLAs, MTTR, and program adoption across engineering teams. - Partner with engineering, security, SRE/Ops, and product teams to prioritize remediation efforts and ensure successful, secure releases. - Enhance visibility through dashboards, reporting, and post-mortems while driving continuous improvement initiatives across processes and tooling. Minimum Qualifications - 5+ years of experience in Technical Program Management, Engineering Program Management, or a similar role in a cloud/SaaS environment. - Hands-on experience managing Vulnerability Management Programs, including tracking and driving remediation across distributed systems. - Experience with security and compliance frameworks such as FedRAMP, NIST, ISO 27001, or SOC 2 - Demonstrated experience building and scaling automated vulnerability management workflows in fast paced complex cloud environments, spanning intake, triage, prioritization, remediation tracking, and reporting. Preferred Qualifications - Bachelor's or master's degree in computer science, Engineering, or a related technical field. - Experience supporting security audits or compliance initiatives in regulated environments - Familiarity with security tooling such as vulnerability scanners, ticketing systems, CI/CD pipelines, and asset inventory platforms. - Strong analytical skills with the ability to interpret vulnerability data and drive data-informed decisions. - Experience working with Agile methodologies (Scrum/Kanban) in fast-paced environments. - Ability to influence cross-functional stakeholders and drive alignment across engineering, security, and product teams. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

The application window is expected to close on: 05/01/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . This role follows a hybrid work model, with in-office attendance expected 3 times a week at the San Francisco location. Meet the Team Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. Your Impact We are seeking an experienced Executive Assistant with project management skills to join the ThousandEyes team. This role will closely support our R&D department, playing a part in enhancing efficiency and maximizing effectiveness. Being an integral part of the Engineering Experience team, you will have an influential role in coordinating various company-wide efforts and providing critical support to our Technical Executive Team. You will be expected to take ownership of your work and be accountable for delivering projects end-to-end. Minimum Qualifications - Operational Excellence: Run high-volume calendars across multiple time zones, process expense reports, and coordinate complex domestic and international travel arrangements. - Administrative Support: Oversee daily administrative tasks, including meeting documentation, equipment reservations, and catering logistics for executive meetings and events. - Project Coordination: Lead end-to-end project management for team events and engineering branding initiatives, ensuring objectives are met with creativity and precision. - Data & Confidentiality: Maintain critical data with high accuracy and uphold the strictest standards of confidentiality, trust, and integrity. - Stakeholder Engagement: Provide exceptional service to internal stakeholders across ThousandEyes and the broader Cisco organization. Preferred Qualifications - Experience: A minimum of 4 years of administrative experience, with project management and supporting executive-level leadership. - Technical Proficiency: Advanced skills in Microsoft Suite, Slack, Microsoft Teams, Outlook, Webex, and Concur. - Communication & Time Management: Superior verbal and written communication skills, with a demonstrated ability to multitask and thrive in a fast-paced, dynamic environment. - Attention to Detail: Shown aptitude for handling executive-level activities with meticulous attention to detail and proactive problem-solving. - Cultural Alignment: A strong commitment to embodying the ThousandEyes core values: Empower Customers, Innovate Without Boundaries, and Operate with Integrity and Humor. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $115,200.00 to $146,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees - 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco - Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees - Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) - 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next - Additional paid time away may be requested to deal with critical or emergency issues for family members - Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: - .75% of incentive target for each 1% of revenue attainment up to 50% of quota; - 1.5% of incentive target for each 1% of attainment between 50% and 75%; - 1% of incentive target for each 1% of attainment between 75% and 100%; and - Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $115,200.00 - $169,600.00 Non-Metro New York state & Washington state: $102,800.00 - $150,000.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.