• Own your opportunity to turn data into measurable outcomes for our customers’ most complex challenges. • Play a crucial role in optimizing the business functions at USPS. • Develop, implement, and maintain robust software solutions tailored to meet customer needs. • Collaborate with cross-functional teams to understand customer requirements, optimize workflows, and integrate cutting-edge technologies. • Ensure a seamless user experience. • Your work will shape and sustain solutions that have a meaningful and lasting impact on the customer’s goals.

• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues. • Troubleshoot and resolve issues related to ITSM and at least one additional ServiceNow module, such as HRSD, SPM, SAM, HAM, CMDB, IRM, SecOps, or custom applications. • Support and maintain ServiceNow modules. • Support and maintain integrations between ServiceNow and external systems. • Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions. • Participate in platform upgrades, clone, patching, and performance optimization initiatives. • Ensure adherence to best practices in ServiceNow development and configuration. • Document technical solutions, workflows, and issue resolutions. • Perform deployment.

Role Description - Automation of routine tasks through ServiceNow including design, creation and administration of key components such as: - Forms - Workflows - Catalog Items - Metrics - Service Level Agreements - Reports - Dashboards - Complete job responsibilities utilizing predefined release and change management processes - Contribute to continuous improvement of processes, standards, policies, working methods, and tools - Deliver a positive and value-added experience to clients in every interaction - Load, transform and maintain data interfaces between ServiceNow and other systems - Monitor logs, performance and overall health of ServiceNow instances - On-time, on-budget delivery of responsibilities (PM) - Other duties as assigned - Provide guidance and training of system usage to clients and end users - Relentless pursuit of quality and complete adherence to coding and quality standards - Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards (continuous learning) - Respond to and address client issues and inquiries in a timely fashion - Write and maintain up-to-date documentation related to the application administration and configuration Qualifications - Experience (1-2 years) supporting web based applications - Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture - Knowledge of IT service management and the ITIL service operations and transition processes - Knowledge of relational databases - Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools - Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX - Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas - Preferred: Knowledge of Agile/Scrum methodology Company Description

• Platform administration: You are responsible for the technical operation, monitor system performance, and perform maintenance tasks and updates of the ServiceNow instances. • Configuration & development: You implement technical requirements independently through module configuration and develop or adapt automated workflows. • Data model project focus: You take the lead in implementing the Common Service Data Model (CSDM), maintain it, and build a structured CMDB to transparently represent the application and infrastructure landscape. • System integration: You provide technical support for connecting ServiceNow to the existing system landscape and the API platform in close collaboration with the integration architecture team. • Troubleshooting: You analyze and sustainably resolve complex technical incidents within the platform. • Governance & standards: You ensure platform governance by adhering to best practices and conduct technical reviews of implementations. • Stakeholder management: You technically manage external implementation partners and coordinate closely with IT architecture and business units on the specification of new solutions. • Documentation: You create and maintain the technical platform documentation as well as the corresponding configuration guidelines.