• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues. • Troubleshoot and resolve issues related to ITSM and at least one additional ServiceNow module, such as HRSD, SPM, SAM, HAM, CMDB, IRM, SecOps, or custom applications. • Support and maintain ServiceNow modules. • Support and maintain integrations between ServiceNow and external systems. • Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions. • Participate in platform upgrades, clone, patching, and performance optimization initiatives. • Ensure adherence to best practices in ServiceNow development and configuration. • Document technical solutions, workflows, and issue resolutions. • Perform deployment.

Role Description - Automation of routine tasks through ServiceNow including design, creation and administration of key components such as: - Forms - Workflows - Catalog Items - Metrics - Service Level Agreements - Reports - Dashboards - Complete job responsibilities utilizing predefined release and change management processes - Contribute to continuous improvement of processes, standards, policies, working methods, and tools - Deliver a positive and value-added experience to clients in every interaction - Load, transform and maintain data interfaces between ServiceNow and other systems - Monitor logs, performance and overall health of ServiceNow instances - On-time, on-budget delivery of responsibilities (PM) - Other duties as assigned - Provide guidance and training of system usage to clients and end users - Relentless pursuit of quality and complete adherence to coding and quality standards - Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards (continuous learning) - Respond to and address client issues and inquiries in a timely fashion - Write and maintain up-to-date documentation related to the application administration and configuration Qualifications - Experience (1-2 years) supporting web based applications - Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture - Knowledge of IT service management and the ITIL service operations and transition processes - Knowledge of relational databases - Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools - Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX - Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas - Preferred: Knowledge of Agile/Scrum methodology Company Description

• Platform administration: You are responsible for the technical operation, monitor system performance, and perform maintenance tasks and updates of the ServiceNow instances. • Configuration & development: You implement technical requirements independently through module configuration and develop or adapt automated workflows. • Data model project focus: You take the lead in implementing the Common Service Data Model (CSDM), maintain it, and build a structured CMDB to transparently represent the application and infrastructure landscape. • System integration: You provide technical support for connecting ServiceNow to the existing system landscape and the API platform in close collaboration with the integration architecture team. • Troubleshooting: You analyze and sustainably resolve complex technical incidents within the platform. • Governance & standards: You ensure platform governance by adhering to best practices and conduct technical reviews of implementations. • Stakeholder management: You technically manage external implementation partners and coordinate closely with IT architecture and business units on the specification of new solutions. • Documentation: You create and maintain the technical platform documentation as well as the corresponding configuration guidelines.

Req ID: 365239 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a TEMP Infra Design Sr. Analyst to join our team in Arlington (REMOTE), Virginia (US-VA), United States (US). Job Summary: We are seeking a detail‑oriented and proactive Service Desk Transition Specialist to support the smooth onboarding, transition, and stabilization of services into our Service Desk environment. This part‑time job is ideal for someone who enjoys structured processes, cross‑team collaboration, and improving the way technical support services are delivered. The specialist will work closely with IT leadership, project managers, technical teams, and service owners to ensure new or changing services are fully documented, supportable, and ready for operational handoff. Job Duties: Transition & Onboarding - Assist with the smooth operation of new or updated services at the Service Desk, ensuring all requirements are met after go‑live. - Facilitate knowledge transfer sessions between technical teams and Service Desk staff. - Validate that support documentation, workflows, and escalation paths are complete and accurate. Documentation & Knowledge Management - Create, update, and maintain knowledge base articles, SOPs, troubleshooting guides, and service catalogs. - Ensure documentation meets quality standards and is easily understood by Tier 1 support teams. - Track documentation updates throughout the service lifecycle. Process & Quality Assurance - Conduct readiness assessments to confirm that the Service Desk can support new services effectively. - Identify gaps in processes, tools, or training and recommend improvements. - Monitor early‑life support performance and escalate issues as needed. Collaboration & Communication - Serve as a liaison between project teams, technical SMEs, and Service Desk leadership. - Support continuous improvement initiatives across the Service Desk. - Support the Service Desk Manager with other duties as requested. Basic Qualifications: - Minimum of 1 year experience in IT Service Management (ITSM), Service Desk operations, or technical support. - Ability to obtain/maintain a Public Trust clearance Preferred Qualifications: - Familiarity with ITIL frameworks or ITIL certification. - Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Freshservice). - Background in process improvement or service transition roles. - Strong understanding of incident, request, and knowledge management processes. - Excellent communication and documentation skills. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $46,368 - $96,600. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.