PALTRON

• Implement functional requirements through configuration and programming on the Salesforce platform • Develop custom components using Apex and Lightning Web Components (LWC) • Design and implement complex business logic and automations using Salesforce Flows, validation rules and permission models • Actively contribute to the further development of the data model and adapt objects and data structures • Ensure high technical quality through unit tests, systematic debugging and support during deployments and release changes • Consider API and integration fundamentals to ensure seamless connections between Salesforce and adjacent systems • Collaborate closely with Product Owners, architects and implementation partners and document technical implementations clearly and structurally

• Platform administration: You are responsible for the technical operation, monitor system performance, and perform maintenance tasks and updates of the ServiceNow instances. • Configuration & development: You implement technical requirements independently through module configuration and develop or adapt automated workflows. • Data model project focus: You take the lead in implementing the Common Service Data Model (CSDM), maintain it, and build a structured CMDB to transparently represent the application and infrastructure landscape. • System integration: You provide technical support for connecting ServiceNow to the existing system landscape and the API platform in close collaboration with the integration architecture team. • Troubleshooting: You analyze and sustainably resolve complex technical incidents within the platform. • Governance & standards: You ensure platform governance by adhering to best practices and conduct technical reviews of implementations. • Stakeholder management: You technically manage external implementation partners and coordinate closely with IT architecture and business units on the specification of new solutions. • Documentation: You create and maintain the technical platform documentation as well as the corresponding configuration guidelines.