• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies. • Design and propose tailored infrastructure solutions that align with customers' business objectives. • Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information. • Provide product training and technical education to the sales team and customers. • Act as a trusted IT advisor for customers, partnering with Field Account Executives. • Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business. • Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces. • Develop solutions that fit customers’ needs and budgets through strategic planning. • Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management. • Educate and develop sales teams on technical selling, product training, services, and technology trends.

• Provide installation supervision, testing, commissioning, maintenance, and repair work for low voltage distribution gear, transformers, and related power distribution equipment in a professional way • Prepares technical reports/test sheets, monitoring of spare parts, tools/equipment, consumables, etc. • Maintain and follow safety regulations for the company and the specific sites where working • Attend all appropriate site meetings • Interfaces with Project Management and Site personnel • Provide excellent customer service to clients, listening to and addressing their needs and/or escalating their needs through our organization for resolution • Communicate on a regular basis with Project Managers receiving and relaying information • Proactively works to eliminate waste and adds value to all processes • Adhere to all relevant health and safety regulations and perform work practices that are safe • Adhere to company policies and rules • Additional duties as required.

• Deliver On-Site Support: Perform start-up service, preventative and remedial maintenance, field modifications, and testing of power quality products. • Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users. • Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to return to the factory, detailing defects and operational status. • Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service. • Collaborate and Innovate: Partner with other MEPPI departments to identify solutions that improve performance and customer protection. • Master the Details: Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed. • Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, to maximize customers long-term investments. • Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance. • Create Clear Records: Maintain service records and produce detailed documentation on the repair and inspection of UPS and energy storage equipment. • Mentor Future Talent: Guide less experienced technicians in troubleshooting system failures. • Stay Professional: Submit accurate expense reports in accordance with company policies.

• Se familiariza con las prácticas y procedimientos de los técnicos de servicio de campo. • Con la orientación o en colaboración con técnicos más experimentados, realiza cualquiera o todas las siguientes tareas: Manejo de incidentes: Utiliza herramientas de diagnóstico para la resolución de problemas mediante un análisis detallado de fallas de hardware y software. • Realiza reparaciones de hardware a nivel de componente. • Limpia y ajusta componentes mecánicos. • Configura e instala el software correspondiente. • Mantenimiento preventivo: Realiza comprobaciones rutinarias según los procedimientos documentados. Recarga de consumibles según las instrucciones. IMAC/R: Instala, traslada, añade, modifica y elimina productos de hardware y software. • Capacitación de clientes: Instruye y capacita a los clientes sobre el uso y la operación del hardware y software instalados. • Participa en capacitaciones regulares de hardware y software (en el trabajo, presenciales y en línea). • Participa en la implementación de medidas para alcanzar los KPI acordados. Colabora en proyectos especiales según se le asigne.