• Own the renewals forecast process for Commercial and Enterprise segments across all regions • Partner with Sales, Customer Success, and Finance to ensure forecast accuracy, timing, and risk visibility • Establish and enforce forecast methodology, cadence, and inspection routines • Identify early risk signals and escalation paths for at-risk renewals • Analyze renewals performance across Gross Retention Rate (GRR), Net Retention Rate (NRR), Uplift / Expansion Rates, Renewal cycle times and churn drivers • Segment performance by region, customer segment, product, and contract type • Translate data into clear, actionable insights for leadership • Own SFDC renewals data integrity, reporting, and dashboards • Ensure accurate account ownership, renewal opportunities, contract data, and territory alignment • Partner with RevOps to improve renewals workflows, automation, and reporting • Act as the subject-matter expert for renewals processes within SFDC • Build and deliver executive-ready presentations for CRO, CFO, and Sales Leadership • Present current-state renewals performance, risks, trends, and outlook • Clearly articulate gaps vs plan and recommended actions • Support renewals coverage across International territories, Commercial, and Enterprise customer segments • Manage and develop one Renewal Operations Analyst

• Build and maintain reporting that ties cost, headcount, output, and revenue together • Develop metrics around utilization, efficiency, throughput, and capacity • Create dashboards and reporting used by leadership for planning and decision-making • Own the selection, configuration, and optimization of tools used by Professional Services • Reduce or eliminate manual reporting and spreadsheet-heavy workflows • Improve data consistency and reliability across systems (e.g., CRM, collaboration tools) • Design, document, and maintain scalable standard operating procedures • Improve onboarding and handoff workflows to ensure teams start projects with complete information • Partner with Finance to align operational metrics with cost and planning models • Improve Sales-to-Services handoffs and cross-team communication

• End-to-End Ownership: Define program objectives, timelines, and deliverables for multiple data labeling projects simultaneously. • Workflow Design: Create scalable SOPs (Standard Operating Procedures) and guidelines. You will decide when to use a "Consensus" model (multiple labelers per item) versus a "Single-Pass" model based on cost/quality trade-offs. • Risk Mitigation: Proactively identify bottlenecks (e.g., ambiguity in guidelines, tool downtime) and implement "Risk Mitigation Strategies" before they impact model training schedules. • Crowd/Team Oversight: Recruit, train, and manage a distributed team of annotators. Monitor "Throughput" (items/hour) and "Efficiency" to ensure productivity targets are met. • Vendor Relations: Act as the primary interface for external data vendors. Negotiate timelines, track budget utilization, and hold vendors accountable to accuracy SLAs (e.g., 98% quality on Gold Sets). • Performance Coaching: Implement data-driven feedback loops. If an annotator's quality drops, you will analyze their errors and provide targeted retraining materials. • Gold Set Management: Maintain a "Gold Set" (master answer key) to blindly test annotators. • Metric Analysis: Track and report on key quality metrics: Inter-Annotator Agreement (IAA), Accuracy, and Precision/Recall of the human labels. • Root Cause Analysis: When model performance dips, you will investigate the training data to determine if the issue stems from "Labeler Bias," "Guideline Drift," or "Edge Case Ambiguity." • Platform Operations: Help set up the UI/UX and configurations for the internal platforms used for labeling and annotation. • Reporting: Generate weekly executive dashboards using Excel/Google Sheets (Pivot Tables, VLOOKUP) to visualize "Spend vs. Output" and "Quality Trends" for stakeholders.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Better.com is looking for a Mortgage Senior Loan Processor (internal title of Coordinator) to assist with processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo Loans. Coordinators are flawless organizers who can anticipate when sub-processes related to Borrower or Property eligibility are going to delay a loan and take appropriate, proactive action to prevent a loan from falling behind. They support the Customer in providing a world-class customer experience by supplying critical information at the right time. - Communicating directly with customers and various third parties to ensure an efficient and positive experience. - Aggressively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with stakeholders and borrowers. - Guiding borrowers from the point of underwriting decision to funding. - Understanding loan applications, Automated Underwriting Systems (DU/LPA), Credit, Income, and Asset documents. - Navigating Suspense decisions and proposing resolutions to the customer. - Adequately preparing loans for Final Underwriting Review. - Escalating internal & third-party delays. - Communicating with customers regarding required documentation, Loan Estimates, Changes of Circumstance, and Closing Disclosures in compliance with mortgage guidelines. - Identifying creative solutions with which we can improve borrower experience and increase efficiency. Qualifications - 5+ years of mortgage processing experience - Experience processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo mortgages - Knowledge of agency conventional underwriting product guidelines - Proven ability to effectively manage a high-volume pipeline of files and customers - Ability to troubleshoot and solve problems independently. - Organized and capable of multitasking - Detail oriented and technically savvy - Capable of performing and explaining financial calculations with a strong understanding of how they impact mortgage qualifications - Approaches challenges with a relentless mindset - no one here gives up. We try, we fail, we try again. - Ability to maintain composure in a fast-paced environment - Strong communication, organization, and time management skills - Approaches work with empathy, humility and accountability Benefits - Day One Coverage – Your benefits begin on your first day, so you’re supported from the start - Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are - Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost! - Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses - Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs - Disability & Life Insurance – Provided at no additional cost to give you added peace of mind - Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most - Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work