Better Mortgage

Role Description We’re looking for a proactive and motivated Accounting Manager to join our Accounting and Finance team. In this role, you’ll help strengthen our accounting and control environment by analyzing business changes that impact financial statements or accounting policy. You’ll play a key role in maintaining the chart of accounts, supporting the close process, and partnering across teams to ensure our financials accurately reflect the story of the business. This is an opportunity to make a direct impact on Better’s P&L, contribute to financial modeling and analysis, and take on increasing responsibility as the company continues to scale. How You’ll Make an Impact - Own key expense sections of the P&L during month end close, including flux analysis and budget to actual analysis. - Partner with team members across the U.S. and India to provide financial information related to Cost of Sales and Customer Acquisition Costs. - Prepare and review journal entries in the general ledger, along with clear and accurate supporting schedules tied to daily activity and month end close. - Collaborate cross functionally to understand business activity and ensure it is reflected accurately in the company’s financial reporting. - Support integrations between the ERP and other software tools to help modernize and scale finance operations. - Educate cross functional partners on financial practices, accounting implications, and internal policies. - Provide ad hoc analysis and support on complex accounting questions for business leaders and key stakeholders. Qualifications - Degree in Accounting, Business, or Finance. - 4 to 6 years of experience in an accounting firm or corporate accounting environment. - At least 1 year of management experience. - Ability to adapt in a fast changing business environment. - Advanced Excel skills, including working with large datasets and formulas such as SUMIFS, INDEX/MATCH, and VLOOKUP. - Familiarity with SQL is a plus. - Experience with NetSuite and Google Workspace is a plus. - Strong ability to manage multiple projects simultaneously while maintaining close attention to detail. - Process improvement mindset and a strong sense of ownership. - Effective stakeholder management and cross functional collaboration skills. Benefits - Performance-driven compensation. - Competitive base salary with bonus or incentive opportunities, depending on role. - Comprehensive, flexible health benefits. - A range of medical and dental plans to choose from based on your needs, with vision coverage available for you and your family starting on day one. - Build long-term financial security with a 401(k) through Vanguard, HSA with employer contributions, FSA’s, Employer Paid STD & LTD plans and access to financial planning resources. - Generous paid time off, company holidays, sick time, and paid parental leave. - Paid parental leave and childcare support, including employer matching for dependent care FSA. - Mental health care (6 free virtual or in-person sessions) and wellness programs through Spring Health, EAP access, and additional perks like pet insurance and lifestyle discounts. - Pre-tax Commuter benefit accounts with an employer match, and programs designed to support different working styles and lifestyles. - Meal and snack offerings in select offices, plus a stipend to support your day-to-day - whether you’re in the office or working remotely. - Work from our World Trade Center headquarters - featuring thoughtfully designed spaces, natural light, and panoramic skyline views. - Help shape the brand of an AI-native company reinventing homeownership from the ground up.

Role Description Better is looking for a Government Loan Setup Coordinator to join our growing team! The Government Loan Setup Coordinator will work to support our Sales, Processing, and Underwriting teams with daily duties tied to our government loan products. As a Government Loan Setup Coordinator, it will be your responsibility to facilitate the extraction of data from FHA Connection and WebLGY, maintain organized reporting, and work directly with Sales and Processing to ensure a seamless borrowers experience. - Order FHA Case Assignments, CAIVRS, Case Queries, MIP payment histories, and Refinance authorizations within the FHA Connection website - Complete FHA/VA case transfer requests - Order VA Appraisals (LIN) and COE within the VA WebLGY website - Maintain organized reporting and follow through validating all borrowers have cleared FHA holds tracking requirements - Make all necessary updates to case assignments within FHAC and WebLGY - Process VA appraisal invoices to ensure timely payment requests sent to accounts payable - Request VA appraisal reinspections, as needed - Maintain organized reporting and follow through validating VA appraisals are assigned and reviewed within government mandated time frame - Serve as the liaison between Sales and Processing highlighting missing documentation to move loans forward Qualifications - US based position with a valid US social security number required as the position will be working within government websites - Detail oriented go getter with the drive to learn government loans - Ability to handle multiple tasks and projects simultaneously - Strong written and verbal communication - Perform well in team environments - Ability to work well in a high pressure, fast paced environment - The drive to build something new - Comfortable working with cutting edge technology - Proficient working knowledge of Microsoft Outlook, Word, and Excel - Strong organizational, follow through, and time management skills Benefits - Performance-driven compensation: Competitive base salary with bonus or incentive opportunities, depending on role - Comprehensive, flexible health benefits: A range of medical and dental plans to choose from based on your needs, with vision coverage available for you and your family starting on day one. - Financial wellbeing & long-term support: Build long-term financial security with a 401(k) through Vanguard, HSA with employer contributions, FSA’s, Employer Paid STD & LTD plans and access to financial planning resources. - Time to recharge: Generous paid time off, company holidays, sick time, and paid parental leave. - Support for families: Paid parental leave and childcare support, including employer matching for dependent care FSA. - Holistic wellbeing support: Mental health care (6 free virtual or in-person sessions) and wellness programs through Spring Health, EAP access, and additional perks like pet insurance and lifestyle discounts. - Flexibility in how you work and live: Pre-tax Commuter benefit accounts with an employer match, and programs designed to support different working styles and lifestyles. - Daily perks that make work better: Meal and snack offerings in select offices, plus a stipend to support your day-to-day - whether you’re in the office or working remotely. - An exceptional NYC office experience: Work from our World Trade Center headquarters - featuring thoughtfully designed spaces, natural light, and panoramic skyline views. It’s a space built for collaboration, creativity, and bringing bold ideas to life. - High-impact work at a category-defining moment: Help shape the brand of an AI-native company reinventing homeownership from the ground up.

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes. The facts that speak for themselves: - We’ve funded over $110 billion in loans (more than any other fintech in the US!) - Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry - Better’s propriety AI platform makes us an award-winning lender: - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers. Learning Enablement Specialist (Production Training and Readiness Focus) Role Overview The Learning Specialist plays a critical role in preparing new Production team members (Mortgage Advisors, Production Partners, and support roles) for success through structured onboarding, applied learning, and real-world file readiness. This role is responsible for delivering initial production training, reinforcing learning through practical application, and ensuring new hires demonstrate competency through live file reviews prior to advancing to the nesting stage. This position bridges the gap between training and production by combining facilitation, coaching, content development, and performance evaluation to ensure new hires are fully prepared to move into the training nesting environment. Core Responsibilities Production Onboarding and Training Delivery - Facilitate structured onboarding programs for new Production team members, ensuring alignment with role-specific expectations, systems, and workflows. - Deliver virtual instructor-led training sessions focused on: - Loan origination processes - System navigation (e.g., Tinman, Besty, NEONet, Rovo, SalesPal, supporting tools) - Client communication best practices - Product knowledge and guidelines - Reinforce learning through scenario-based discussions, real-world examples, and guided practice. - Conduct daily or weekly training touchpoints to assess knowledge retention and readiness. - Enroll and track completion of role-specific training assigned in the Learning Hub Live File Review and Readiness Assessment (Primary Focus) - Perform detailed reviews of live loan files submitted by new hires to assess: - Accuracy and completeness of data - Adherence to process and compliance requirements - Quality of structuring and decision-making - Alignment with investor and underwriting expectations - Complete standardized scorecards to evaluate performance and identify trends. - Provide clear, actionable feedback to new hires to improve performance and reinforce learning. - Assign and coordinate additional file reviews across reviewers when applicable. - Track performance metrics across file reviews to determine readiness for progression. - Partner with training leadership to make go/no-go recommendations for transition into the nesting stage. Coaching and Performance Support - Conduct 1:1 and group coaching sessions based on file review outcomes and observed performance gaps. - Support new hires in translating training concepts into real-world application. - Reinforce critical thinking, decision-making, and problem-solving skills in loan structuring. - Provide targeted remediation plans for individuals needing additional support prior to nesting. Training Program Development - Develop and enhance onboarding curriculum for Production roles, ensuring it reflects current systems, guidelines, and workflows. - Create detailed outlines and storyboards for digital learning modules (Rise, Storyline, etc.). - Continuously update training content based on: - Process changes - System updates - Feedback from Production and Operations teams - Ensure training aligns with business priorities and performance expectations. Learning Content Creation - Design and develop high-quality learning materials, including: - Job aids - Checklists - Infographics - Bulletins - User guides and policies - Translate complex mortgage processes into clear, accessible, and actionable resources. - Ensure all materials align with content standards and are optimized for use within NEONet. Soft Skills and Professional Development - Design and facilitate training focused on: - Client communication - Consultative selling - Time management and prioritization - Team collaboration - Integrate soft skills into production training to support a high-quality client experience. Training Needs Analysis and Continuous Improvement - Identify training gaps through: - File review trends - Scorecard data - Feedback from leaders and participants - Recommend and implement enhancements to training programs and materials. - Develop structured upskilling pathways aligned with career progression. Technical Writing and Documentation - Support technical writing initiatives by creating and maintaining: - Training documentation - Process guides - Knowledge base content - Ensure consistency, clarity, and usability across all documentation. - Maintain version control and alignment with current processes and systems. Multimedia and Training Asset Management - Edit and produce training recordings using Camtasia, including: - Editing and polishing recordings - Adding bookmarks and navigation - Creating intros and outros - Publish and maintain training content libraries for ongoing access. Communication and Engagement Support - Serve as backup support for Learning Support Administration by: - Assisting with preparation and publishing of weekly Orbit communications - Promoting awareness of training resources and updates - Help ensure Production teams remain informed, engaged, and aligned with new content and initiatives. Key Outcomes and Success Measures - New hires demonstrate readiness through successful live file reviews - Reduced errors and improved file quality prior to nesting - Strong alignment between training and real-world production expectations - Increased confidence and competency among new Production team members - Scalable and consistent onboarding experience across all hires Ideal Candidate Profile - Strong understanding of Tinman, mortgage production workflows, and loan lifecycle - Experience in training, coaching, or onboarding within mortgage or financial services - Ability to evaluate loan files and provide detailed, constructive feedback - Strong facilitation and communication skills - High attention to detail with strong organizational and analytical skills - Ability to balance multiple priorities in a fast-paced environment

Role Description The Tinman Support Specialist is responsible for delivering frontline support, troubleshooting, and user enablement for Better’s proprietary loan origination system, Tinman. As the liaison between mortgage operations teams (Loan Consultants, Processors, Underwriters, Closers) and internal Product/Engineering teams, this role ensures seamless and effective use of Tinman across the loan lifecycle. - Serve as the first point of contact for user-submitted Tinman issues via Teams and JIRA. - Monitor, respond to, and resolve support tickets efficiently and professionally. - Maintain thorough documentation of system bugs, resolution paths, and repeat issue trends. - Track 'repeat offenders' and systemic problems to aid in prioritization of fixes. - Assist in identifying and triaging basic Tinman bugs. - Collaborate with Product and Engineering to escalate and track technical issues. - Manage user access issues including role misassignments and access grant errors. - Maintain and improve access provisioning documentation and troubleshooting guides. - Learn and eventually take ownership of Tinman pipeline setup processes. - Provide hands-on setup support and ensure data integrity during pipeline initialization. - Review task triggers, milestone behaviors, and backend logic to identify blockers and errors. - Build familiarity with tasks such as 'UploadGiftLetterV4' and 'MilitaryServiceV2'. - Contribute to or create internal reference materials, how-to guides, and process documentation. - Support the onboarding of new users and improve general system literacy. - Offer direct support to users for complex troubleshooting (once ramped). - Partner with stakeholders across departments to guide end users through technical issues. - Participate in UAT (User Acceptance Testing) for new features, enhancements, or bug fixes. - Collaborate with Data and Ops teams to validate Tinman data and assist with cleanup efforts. Qualifications - Strong attention to detail, organizational and communication skills. - Strong analytical, judgement and managerial skills. - Excellent verbal and written communication. - Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment. - Ability to prioritize and meet deadlines. - Strong interpersonal and teamwork skills and ability to influence through collaboration. - Self-motivated, with a high level of personal energy and commitment. - Minimum requirement includes a high school diploma or equivalent; additional coursework in finance or a related field is advantageous. Benefits - Competitive compensation reliant on ability and experience. - Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, health savings accounts, 401k, and more. - Personalized care and tools for realizing your mental health and wellness goals. - Flexible PTO program second to none. - Option for remote and hybrid work arrangements available. - Additional benefit perks and discounts.

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes. The facts that speak for themselves: - We’ve funded over $110 billion in loans (more than any other fintech in the US!) - Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry - Better’s propriety AI platform makes us an award-winning lender: - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers. Internship Description Apply your knowledge of finance to real-world, analysis and reporting with our experienced finance team. Our growth-oriented company is dedicated to providing you with valuable learning opportunities as you share your ideas and creativity with the team. Requirements ● Finance, Economics, Commerce or related major ● Strong verbal and written communication skills ● Highly motivated with a desire to learn ● Proficient in Microsoft Excel Benefits ● Shadowing, mentoring, and training opportunities with our experienced team of finance professionals ● Hands-on application of finance principles in a fast-paced work environment ● Opportunity to attend weekly meetings and occasional networking events ● Paid Internship ● Changes of conversion into a full-time employee upon performance evaluation and requirement. Duration : 3 Months

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes. The facts that speak for themselves: - We’ve funded over $110 billion in loans (more than any other fintech in the US!) - Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry - Better’s propriety AI platform makes us an award-winning lender: - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers. The NEONet Content Administrator & Learning Support Specialist plays a critical role in managing, organizing, and maintaining NEO Home Loans’ centralized knowledge and training ecosystem. This role focuses on ensuring that all learning materials, operational resources, policies, job aids, and multimedia assets are accurate, user-friendly, and aligned with NEO’s standards for quality and learner experience. As a key partner to Learning & Development, Operations, and Production teams, this role supports the creation of a cohesive, intuitive, and continuously evolving knowledge environment. The position serves as a bridge between content creation and end-user experience, ensuring that information is easy to find, easy to understand, and actionable for all roles across the organization. This role requires exceptional attention to detail, strong content organization skills, an understanding of mortgage operations, and a disciplined approach to content governance and quality assurance. Success in this role comes from the ability to manage multiple priorities while maintaining a high standard of accuracy, clarity, and usability. Content Organization, Platform Stewardship and Governance - Maintain and organize NEONet to ensure a clean, intuitive, and user-friendly experience for all users - Manage page structure, navigation, templates, and labeling to support consistency and ease of use - Support user access and permissions to ensure the right teams have access to the right content - Continuously improve page layouts, structure, and visual standards to enhance the learner experience - Archive outdated content, eliminate duplication, and restructure pages to reflect evolving business needs - Review external/internal knowledge sources to identify opportunities to enhance NEONet content Content Management and Publication Support - Manage and maintain NEO learning materials including playbooks, policies, job aids, checklists, walkthroughs, recordings, and operational guides - Publish and update content within NEONet, ensuring it is properly organized, tagged, and connected to relevant workflows - Maintain a comprehensive asset inventory including ownership, version control, and review timelines - Edit and format content to ensure clarity, consistency, and alignment with NEO standards - Partner with the L&D and Technical Writing teams to refine content for usability and instructional effectiveness - Ensure strong searchability through consistent naming conventions, tagging, and metadata practices Content Review and Quality Assurance Program - Support quarterly and annual content review cycles to ensure materials remain accurate and relevant - Coordinate with content owners to validate and update materials - Track review progress, send reminders, and follow through to completion - Identify gaps, outdated content, and opportunities for improvement - Maintain audit logs and documentation to support compliance and quality standards - Provide insights on content health, aging materials, and improvement opportunities Knowledge Strategy, Gap Analysis and Cross-Team Alignment - Identify gaps in training materials, job aids, and process documentation - Partner with subject matter experts across Operations, Production, and Support teams to validate and enhance content - Recommend new content or updates based on business needs and learner feedback - Align content across platforms to ensure consistency and completeness of information - Support the continuous improvement of NEONet as a central knowledge hub Tracking, Reporting and Operational Support - Maintain the L&D Work in Progress (WIP) Tracker to reflect project status, priorities, and timelines - Monitor content usage and engagement to understand how resources are being utilized - Identify trends in content needs, gaps, and opportunities for improved resource design - Provide regular updates and insights to L&D and leadership teams

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes. The facts that speak for themselves: - We’ve funded over $110 billion in loans (more than any other fintech in the US!) - Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry - Better’s propriety AI platform makes us an award-winning lender: - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers. Description Better.com is growing and we are looking for an Analyst - Disclosure Audit to join our Post Closing team. If you are looking to make an impact alongside a collaborative team that is transforming the homeownership industry, check us out Responsibilities · Complete post-closing audit based on compliance guidelines set by CFPB · Request post-closing final documents from settlement agents · Escalate non-compliant loans to the manager with detailed explanation · Communicate/coordinate with internal and external stakeholders · Generate accurate and timely disclosures and ensure all regulatory requirements are met · Review tolerance violations based on TRID (TILA RESPA Integrated Disclosure) guidelines and provide detailed reporting of cures determined · Disclose accurate Post Closing Consummation Disclosure after necessary corrections · Audit and Reconciliation of Compliance reports, Redisclosures and Closing Disclosures Basic Qualifications/ Skill Sets · High school diploma or equivalent; bachelor's degree in a related field is a plus · 1+ years of mortgage experience, preferably in Post Closing and Closing Disclosure · Must have good knowledge of Microsoft Excel · Ability to work independently and meet tight deadlines · Effective communication and interpersonal skills

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes. The facts that speak for themselves: - We’ve funded over $110 billion in loans (more than any other fintech in the US!) - Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry - Better’s propriety AI platform makes us an award-winning lender: - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers. Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes. The facts that speak for themselves: - We’ve funded over $110 billion in loans (more than any other fintech in the US!) - Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry - Better’s propriety AI platform makes us an award-winning lender: - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We’re building the future of home finance—and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers. About NEO Home Loans At NEO Home Loans, powered by Better Mortgage Corporation, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence. Essential Job Duties and Responsibilities - Prepare and review closing documents, including Closing Disclosures (CD), Notes, Mortgages, and other required documents. - Collaborate with title companies and attorneys to ensure closing packages are accurate and compliant. - Balance figures with title agents and verify wire instructions and funding conditions. - Ensure loans are closed and funded according to the scheduled date. - Maintain knowledge of TRID, RESPA, TILA, and other applicable regulations. - Confirm loan terms match the final underwriting approval. - Verify and coordinate disbursement of funds through wire transfers. - Respond promptly to internal and external inquiries regarding closings. - Ensure compliance with investor and company guidelines throughout the closing process. Non-Essential Job Duties and Responsibilities - Knowledge of Fannie Mae, Freddie Mac, FHA, VA, and USDA guidelines. - Experience with eClosing and digital mortgage platforms. Qualifications and Skills - High school diploma or equivalent - 2+ years of experience in mortgage closing or a related mortgage processing/funding role. - Solid understanding of mortgage loan documents, regulatory guidelines, and closing practices. - Strong attention to detail and excellent organizational skills. - Effective communication and interpersonal skills. - Ability to work in a deadline-driven environment with minimal supervision. Company Benefits We’re proud to support our employees and their families with a benefits package designed to care for their health, well-being, and everyday life. All full-time and benefit-eligible part-time employees can enjoy the following benefits: - Day One Coverage – Your benefits begin on your first day, so you’re supported from the start - Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are - Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost! - Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses - Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs - Disability & Life Insurance – Provided at no additional cost to give you added peace of mind - Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most - Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided. Disclaimer Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes. The facts that speak for themselves: - We’ve funded over $110 billion in loans (more than any other fintech in the US!) - Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry - Better’s propriety AI platform makes us an award-winning lender: - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers. Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes. The facts that speak for themselves: - We’ve funded over $110 billion in loans (more than any other fintech in the US!) - Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry - Better’s propriety AI platform makes us an award-winning lender: - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We’re building the future of home finance—and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers. About NEO Home Loans At NEO Home Loans, powered by Better Mortgage Corporation, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence. A Better Opportunity At NEO Home Loans, powered by Better, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence. Essential Job Duties and Responsibilities - Manage the end-to-end processing of mortgage loan applications, ensuring all necessary documents are collected and reviewed for accuracy. - Collaborate with loan officers, underwriters, and processors to facilitate a smooth and efficient application process. - Oversee the organization and maintenance of loan files, ensuring compliance with regulatory standards and company policies. - Verify and validate all required documents and information provided by clients. - Act as a primary point of contact for clients, providing updates on the status of their loan applications. - Address client inquiries and concerns in a timely and professional manner. - Collaborate with internal teams, including underwriting, processing, and closing departments, to ensure a coordinated and efficient workflow. - Communicate with external stakeholders, such as real estate agents and title companies, to coordinate the closing process. - Ensure compliance with industry regulations, company policies, and loan program guidelines. - Conduct quality assurance checks to minimize errors and ensure accuracy in loan documentation. - Monitor and manage the loan pipeline to track the progress of applications and meet closing deadlines. - Provide regular updates to all relevant parties on the status of loans in process. - Proactively identify and address issues or challenges that may arise during the loan application process. - Work with internal teams to find solutions and ensure a positive client experience. - Provide administrative support to loan officers and other team members as needed. - Assist in maintaining accurate and up-to-date records in the loan management system. Non-Essential Job Duties and Responsibilities - Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions. - Promotes interdepartmental communication and culture. - Lead, develop and motivate the team across all locations and operational functions. - Continued focus to ensure all families (Internal and External) are receiving the best possible service Qualifications and Skills - Bachelor's degree in business, finance, or a related field. - Previous experience in mortgage lending operations or loan coordination is preferred. - Strong organizational and multitasking skills. - Excellent communication and interpersonal skills. - Detail-oriented with a focus on accuracy. - Familiarity with mortgage software and documentation tools. Company Benefits We’re proud to support our employees and their families with a benefits package designed to care for their health, well-being, and everyday life. All full-time and benefit-eligible part-time employees can enjoy the following benefits: - Day One Coverage – Your benefits begin on your first day, so you’re supported from the start - Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are - Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost! - Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses - Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs - Disability & Life Insurance – Provided at no additional cost to give you added peace of mind - Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most - Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided. Disclaimer Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Mortgage Underwriter is responsible for evaluating and assessing loan applications to determine borrower creditworthiness and compliance with company and investor guidelines. This role involves detailed analysis of financial documents, credit reports, and property appraisals to ensure sound lending decisions and mitigate risk. - Review and analyze mortgage loan applications for completeness, accuracy, and compliance with underwriting standards (e.g., Fannie Mae, Freddie Mac, FHA, VA, and company-specific guidelines). - Evaluate borrower income, assets, credit history, and collateral to determine loan eligibility. - Review supporting documentation including tax returns, W-2s, pay stubs, bank statements, and credit reports. - Ensure all loans meet internal and regulatory requirements (e.g., RESPA, TILA, HMDA). - Issue conditional approvals, suspensions, or denials with clear, detailed explanations. - Collaborate with loan officers, processors, and closers to obtain required documentation and resolve issues. - Maintain knowledge of current underwriting guidelines, mortgage products, and investor requirements. - Manage a pipeline of loans efficiently to meet service level agreements and closing deadlines. - Participate in ongoing training and audits to ensure compliance and accuracy. Qualifications - 2–5 years of mortgage underwriting experience (conventional, FHA, VA, or jumbo). - DE/SAR/LAPP certification preferred for government loan programs. - Strong analytical and decision-making skills with attention to detail. - Excellent written and verbal communication abilities. - Ability to work independently in a fast-paced environment with strict deadlines. Requirements - Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions. - Promotes interdepartmental communication and culture. - Lead, develop and motivate the team across all locations and operational functions. - Continued focus to ensure all families (Internal and External) are receiving the best possible service. Benefits - Day One Coverage – Your benefits begin on your first day, so you’re supported from the start. - Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are. - Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost! - Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses. - Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs. - Disability & Life Insurance – Provided at no additional cost to give you added peace of mind. - Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most. - Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work.