• End-to-End Ownership: Define program objectives, timelines, and deliverables for multiple data labeling projects simultaneously. • Workflow Design: Create scalable SOPs (Standard Operating Procedures) and guidelines. You will decide when to use a "Consensus" model (multiple labelers per item) versus a "Single-Pass" model based on cost/quality trade-offs. • Risk Mitigation: Proactively identify bottlenecks (e.g., ambiguity in guidelines, tool downtime) and implement "Risk Mitigation Strategies" before they impact model training schedules. • Crowd/Team Oversight: Recruit, train, and manage a distributed team of annotators. Monitor "Throughput" (items/hour) and "Efficiency" to ensure productivity targets are met. • Vendor Relations: Act as the primary interface for external data vendors. Negotiate timelines, track budget utilization, and hold vendors accountable to accuracy SLAs (e.g., 98% quality on Gold Sets). • Performance Coaching: Implement data-driven feedback loops. If an annotator's quality drops, you will analyze their errors and provide targeted retraining materials. • Gold Set Management: Maintain a "Gold Set" (master answer key) to blindly test annotators. • Metric Analysis: Track and report on key quality metrics: Inter-Annotator Agreement (IAA), Accuracy, and Precision/Recall of the human labels. • Root Cause Analysis: When model performance dips, you will investigate the training data to determine if the issue stems from "Labeler Bias," "Guideline Drift," or "Edge Case Ambiguity." • Platform Operations: Help set up the UI/UX and configurations for the internal platforms used for labeling and annotation. • Reporting: Generate weekly executive dashboards using Excel/Google Sheets (Pivot Tables, VLOOKUP) to visualize "Spend vs. Output" and "Quality Trends" for stakeholders.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Better.com is looking for a Mortgage Senior Loan Processor (internal title of Coordinator) to assist with processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo Loans. Coordinators are flawless organizers who can anticipate when sub-processes related to Borrower or Property eligibility are going to delay a loan and take appropriate, proactive action to prevent a loan from falling behind. They support the Customer in providing a world-class customer experience by supplying critical information at the right time. - Communicating directly with customers and various third parties to ensure an efficient and positive experience. - Aggressively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with stakeholders and borrowers. - Guiding borrowers from the point of underwriting decision to funding. - Understanding loan applications, Automated Underwriting Systems (DU/LPA), Credit, Income, and Asset documents. - Navigating Suspense decisions and proposing resolutions to the customer. - Adequately preparing loans for Final Underwriting Review. - Escalating internal & third-party delays. - Communicating with customers regarding required documentation, Loan Estimates, Changes of Circumstance, and Closing Disclosures in compliance with mortgage guidelines. - Identifying creative solutions with which we can improve borrower experience and increase efficiency. Qualifications - 5+ years of mortgage processing experience - Experience processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo mortgages - Knowledge of agency conventional underwriting product guidelines - Proven ability to effectively manage a high-volume pipeline of files and customers - Ability to troubleshoot and solve problems independently. - Organized and capable of multitasking - Detail oriented and technically savvy - Capable of performing and explaining financial calculations with a strong understanding of how they impact mortgage qualifications - Approaches challenges with a relentless mindset - no one here gives up. We try, we fail, we try again. - Ability to maintain composure in a fast-paced environment - Strong communication, organization, and time management skills - Approaches work with empathy, humility and accountability Benefits - Day One Coverage – Your benefits begin on your first day, so you’re supported from the start - Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are - Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost! - Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses - Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs - Disability & Life Insurance – Provided at no additional cost to give you added peace of mind - Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most - Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work

• Successfully complete assessments using the QSI, which includes reviewing information gathered from the person’s records; conducting face-to-face interviews with the person with a developmental disability and the person’s guardian and family; and interviews the person’s caregivers, health care personnel, waiver/pre-enrollment support coordinator, or service providers as appropriate, verifying demographic information; and assessment results with the waiver/pre-enrollment support coordinator; as well as entering the results into the QSI online application. • Review the person’s central record/ iConnect record including recent assessments, progress notes from medical records, school records, previous support plans, and other collateral sources, as appropriate. • Refer persons and family members to their Waiver or Pre-enrollment Support Coordinator for provider information and available resources in the community, based on needs identified during the administration of the QSI. • Schedule meetings and follow-up telephone sessions to conduct interviews with the person eligible for services from APD, family members, guardians, waiver/pre-enrollment support coordinator, and providers, and support staff if needed, to complete a comprehensive review of the person’s needs for completion of the QSI. • Communicate a person’s needs for follow-up by the Regional Medical Case Manager or Regional Behavior Analyst following completion of the QSI. • Verify that all demographic information is correct for the person being assessed. If the information requires updating, alert the person’s waiver support coordinator/pre-enrollment coordinator of the corrections required in iConnect to assure accuracy. • Attend meetings, complete training, and annually demonstrate inter-rater reliability on the QSI for recertification as a QSI Assessor. • Perform other duties as assigned, including administrative tasks.

• Serves as medical case manager to provide training for the provision of services outlined in the Medication Administration Rule FAC 65G-7, and monitors compliance. • Responsibilities include but are not limited to coordination of approved Medication Administration trainers, monitoring compliance in licensed group/foster homes, and providing technical assistance to waiver support coordinators, supported living coaches, Adult Day Training (ADT), providers, and regional office staff. • Attends local Children’s Medical Assessment Team (CMAT) meetings. • Serves as coordinator for consumer health-related service requests. • Responsibilities may include but are not limited to medical case management reports, Special Medical Home Care recommendation, Significant Additional Needs requests, Skilled Nursing Exception Letters, medical review and Incident Management System reporting for illness, injury, or accident. • Performs all ICF/IID facility admissions review to determine level of reimbursement and completes Facility Notification Regarding Day One Letter. • Provides annual choice counseling for consumers residing in ICFs. • Completes medical reviews for consumers transitioning out of the DDCs that require medical follow up, at 14 days and 90 days after transition. • Completes all reports of death per requirement, and mortality reports upon request. • Conducts SAO’s annual monitoring and data reporting as appropriate. • Participates in Agency Hearings, meetings, and client staffing. • Provides consultation for Medicaid exception denial requests and eligibility reviews as needed. • Performs additional duties as required.