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Better Mortgage logo
Better Mortgage

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes. We’ve funded over $110 billion in loans (more than any other fintech in the US!) Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry. Better’s propriety AI platform makes us an award-winning lender: Fintech Breakthrough Award 2025: Best Lending Innovation Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval Yahoo! Finance (2025): Best Online Mortgage Lender Money Magazine (2025): Best for fast closing Forbes (2023): Best Online Mortgage Lender

Loan Processor

OperationsOperationsOtherRemoteTeam 1,001-5,000

Location

United States

Posted

118 days ago

Salary

0

No structured requirement data.

Job Description

Loan Processor

Better Mortgage

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Better.com is looking for a Mortgage Senior Loan Processor (internal title of Coordinator) to assist with processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo Loans. Coordinators are flawless organizers who can anticipate when sub-processes related to Borrower or Property eligibility are going to delay a loan and take appropriate, proactive action to prevent a loan from falling behind. They support the Customer in providing a world-class customer experience by supplying critical information at the right time. - Communicating directly with customers and various third parties to ensure an efficient and positive experience. - Aggressively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with stakeholders and borrowers. - Guiding borrowers from the point of underwriting decision to funding. - Understanding loan applications, Automated Underwriting Systems (DU/LPA), Credit, Income, and Asset documents. - Navigating Suspense decisions and proposing resolutions to the customer. - Adequately preparing loans for Final Underwriting Review. - Escalating internal & third-party delays. - Communicating with customers regarding required documentation, Loan Estimates, Changes of Circumstance, and Closing Disclosures in compliance with mortgage guidelines. - Identifying creative solutions with which we can improve borrower experience and increase efficiency. Qualifications - 5+ years of mortgage processing experience - Experience processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo mortgages - Knowledge of agency conventional underwriting product guidelines - Proven ability to effectively manage a high-volume pipeline of files and customers - Ability to troubleshoot and solve problems independently. - Organized and capable of multitasking - Detail oriented and technically savvy - Capable of performing and explaining financial calculations with a strong understanding of how they impact mortgage qualifications - Approaches challenges with a relentless mindset - no one here gives up. We try, we fail, we try again. - Ability to maintain composure in a fast-paced environment - Strong communication, organization, and time management skills - Approaches work with empathy, humility and accountability Benefits - Day One Coverage – Your benefits begin on your first day, so you’re supported from the start - Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are - Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost! - Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses - Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs - Disability & Life Insurance – Provided at no additional cost to give you added peace of mind - Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most - Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work

Job Requirements

  • 5+ years of mortgage processing experience
  • Experience processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo mortgages
  • Knowledge of agency conventional underwriting product guidelines
  • Proven ability to effectively manage a high-volume pipeline of files and customers
  • Ability to troubleshoot and solve problems independently.
  • Organized and capable of multitasking
  • Detail oriented and technically savvy
  • Capable of performing and explaining financial calculations with a strong understanding of how they impact mortgage qualifications
  • Approaches challenges with a relentless mindset - no one here gives up. We try, we fail, we try again.
  • Ability to maintain composure in a fast-paced environment
  • Strong communication, organization, and time management skills
  • Approaches work with empathy, humility and accountability

Benefits

  • Day One Coverage – Your benefits begin on your first day, so you’re supported from the start
  • Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are
  • Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!
  • Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses
  • Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs
  • Disability & Life Insurance – Provided at no additional cost to give you added peace of mind
  • Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most
  • Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work

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