• Strengthen execution discipline, operational visibility, and decision support across Infrastructure initiatives • Ensure Infrastructure work is planned, tracked, and communicated with clarity • Own Infrastructure-wide execution frameworks, operating cadences, and reporting standards • Partner with Infrastructure leadership to synthesize operational and financial data into actionable insights • Maintain accurate performance metrics to measure execution progress and operational readiness

• Own the renewals forecast process for Commercial and Enterprise segments across all regions • Partner with Sales, Customer Success, and Finance to ensure forecast accuracy, timing, and risk visibility • Establish and enforce forecast methodology, cadence, and inspection routines • Identify early risk signals and escalation paths for at-risk renewals • Analyze renewals performance across Gross Retention Rate (GRR), Net Retention Rate (NRR), Uplift / Expansion Rates, Renewal cycle times and churn drivers • Segment performance by region, customer segment, product, and contract type • Translate data into clear, actionable insights for leadership • Own SFDC renewals data integrity, reporting, and dashboards • Ensure accurate account ownership, renewal opportunities, contract data, and territory alignment • Partner with RevOps to improve renewals workflows, automation, and reporting • Act as the subject-matter expert for renewals processes within SFDC • Build and deliver executive-ready presentations for CRO, CFO, and Sales Leadership • Present current-state renewals performance, risks, trends, and outlook • Clearly articulate gaps vs plan and recommended actions • Support renewals coverage across International territories, Commercial, and Enterprise customer segments • Manage and develop one Renewal Operations Analyst

• Build and maintain reporting that ties cost, headcount, output, and revenue together • Develop metrics around utilization, efficiency, throughput, and capacity • Create dashboards and reporting used by leadership for planning and decision-making • Own the selection, configuration, and optimization of tools used by Professional Services • Reduce or eliminate manual reporting and spreadsheet-heavy workflows • Improve data consistency and reliability across systems (e.g., CRM, collaboration tools) • Design, document, and maintain scalable standard operating procedures • Improve onboarding and handoff workflows to ensure teams start projects with complete information • Partner with Finance to align operational metrics with cost and planning models • Improve Sales-to-Services handoffs and cross-team communication

• End-to-End Ownership: Define program objectives, timelines, and deliverables for multiple data labeling projects simultaneously. • Workflow Design: Create scalable SOPs (Standard Operating Procedures) and guidelines. You will decide when to use a "Consensus" model (multiple labelers per item) versus a "Single-Pass" model based on cost/quality trade-offs. • Risk Mitigation: Proactively identify bottlenecks (e.g., ambiguity in guidelines, tool downtime) and implement "Risk Mitigation Strategies" before they impact model training schedules. • Crowd/Team Oversight: Recruit, train, and manage a distributed team of annotators. Monitor "Throughput" (items/hour) and "Efficiency" to ensure productivity targets are met. • Vendor Relations: Act as the primary interface for external data vendors. Negotiate timelines, track budget utilization, and hold vendors accountable to accuracy SLAs (e.g., 98% quality on Gold Sets). • Performance Coaching: Implement data-driven feedback loops. If an annotator's quality drops, you will analyze their errors and provide targeted retraining materials. • Gold Set Management: Maintain a "Gold Set" (master answer key) to blindly test annotators. • Metric Analysis: Track and report on key quality metrics: Inter-Annotator Agreement (IAA), Accuracy, and Precision/Recall of the human labels. • Root Cause Analysis: When model performance dips, you will investigate the training data to determine if the issue stems from "Labeler Bias," "Guideline Drift," or "Edge Case Ambiguity." • Platform Operations: Help set up the UI/UX and configurations for the internal platforms used for labeling and annotation. • Reporting: Generate weekly executive dashboards using Excel/Google Sheets (Pivot Tables, VLOOKUP) to visualize "Spend vs. Output" and "Quality Trends" for stakeholders.