• We’re looking for a Technical Account Manager to build, retain, and grow our customer base. • In this role, you’ll work closely with our Account Executives, applying best practices and solutions to ensure our customers are set up for success and achieving their individual business goals and objectives. • As a successful Technical Account Manager, you’ll use your consultative mindset to leverage Cupix’s technology solution within the industries we serve. • You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your customer base. • You'll report to the VP of Customer Success. • Become a Cupix product expert. • Understand the goals and objectives of new customers and translate those needs appropriately through the implementation and onboarding process. • Clearly communicate setup requirements and expectations with customers and key stakeholders. • Train customers on Cupix software products, capabilities, and best practices to simplify adoption and align expectations. • Troubleshoot technical issues as the first point of contact for customers. • Record customer needs, requests, and questions in our CRM system and communicate to key internal stakeholders. • Leverage feedback for continuous improvement to the onboarding process and training materials. • Gain a strong understanding of best practices relevant to retaining and growing customers within a personal portfolio while mitigating risk. • Build trust and create meaningful relationships among champions and key executives within each customer. • Ensure customers understand the value Cupix delivers to their business by conducting virtual or on-site use case reviews that mirror their business goals and objectives. • Identify and forecast risk as well as growth opportunities within the portfolio. • Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors. • This position requires 20% or more travel to client sites!

• Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal. • Lead technical implementation, including integrations, configuration, and security reviews. • Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success. • Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value. • Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem. • Represent the customer voice internally by sharing feedback with Product, Marketing, and Support. • Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact. • Mentor junior team members, contribute to enablement, and shape scalable processes. • Act as an escalation point for complex technical challenges and strategic accounts. • Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs • Facilitate visibility into company’s product roadmap to help educate and engage customers • Assist with over-the-shoulder configuration help on features and flows • Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance • Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer • Provide customers with ad-hoc training to help build the skills in the 'most needed' areas • Engage in the escalation and priority of support tickets created by clients in the program as needed • Provide product demonstrations of Ping technologies • Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved • Provide feedback to Product Management for future products or enhancements based on trends and requirements • Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products • Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

• Lead technical onboarding and customer success activities • Partner closely with sales, engineering, and product teams • Guide customers through SOC transformation using Simbian’s AI-native platform • Drive POV success with measurable outcomes • Act as a trusted advisor to CISOs, SOC managers, and security engineers