• Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal. • Lead technical implementation, including integrations, configuration, and security reviews. • Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success. • Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value. • Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem. • Represent the customer voice internally by sharing feedback with Product, Marketing, and Support. • Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact. • Mentor junior team members, contribute to enablement, and shape scalable processes. • Act as an escalation point for complex technical challenges and strategic accounts. • Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs • Facilitate visibility into company’s product roadmap to help educate and engage customers • Assist with over-the-shoulder configuration help on features and flows • Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance • Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer • Provide customers with ad-hoc training to help build the skills in the 'most needed' areas • Engage in the escalation and priority of support tickets created by clients in the program as needed • Provide product demonstrations of Ping technologies • Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved • Provide feedback to Product Management for future products or enhancements based on trends and requirements • Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products • Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

• Actively engage in calls and meetings with potential customers. • Collaborate and oversee technical discussions in ongoing business opportunities. • Provide in-depth architecture and sizing recommendations. • Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions. • Assist prospective customers in constructing a compelling business case. • Create materials to showcase product functionality and performance. • Take the lead in internal initiatives to improve our processes, systems, and tools. • Leverage your technical expertise as a subject matter expert within the team. • Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities.