• Manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight • Work closely with Engineering and Product teams in different time zones to address customer issues • Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution • Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value • Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer

• Act as a liaison between clients and the laboratory • Prepare and oversee the preparation and submittal of responses for all complex and routine quotes • Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI) • Collaborate with clients and department heads to prepare project plans • Assist in preparing protocols and project reports as needed • Provide status updates of ongoing projects • Monitor SGS activities against quote scope • Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items • Ensure pricelists are maintained and accurate • Work with Lab Manager to ensure invoices are generated and sent upon completion of work • Provide technical support and advice to clients, maintaining high customer satisfaction • Manage business-related complaints relating to Service Quality

• Your primary responsibility will be providing technical expertise and support for our wholesale distribution partners. Secondary responsibilities will include: supporting our Agency Sales Team with onboarding new clients and API integrations, and supporting our Supply Team with technical expertise for supplier API connections. • Lead end-to-end onboarding: discovery, solution design, mapping, UAT, go-live, hypercare. • Act as Project Expedition’s API subject matter expert (REST/JSON, auth, pagination, rate limits, idempotency, webhooks, versioning). • Support and debug integrations: trace booking/availability issues, reconcile data, and produce partner-ready findings. • Drive adoption & growth and contribute to joint roadmaps. Support Sales with developing unique technical solutions when API integrations are not possible. • Understand our supply-side APIs that connect us with tour operators so you can support internal teams and help debug issues that impact our enterprise partners. • Provide data analytics and business intelligence support to other departments. This includes building reports, dashboards, and helping to leverage data to drive important decisions. • Efficiently build Tableau dashboards and develop data sources. • Write efficient MySQL queries to power analyses and Tableau extracts, and support adjacent teams with data needs. • Light warehouse work as needed (reading from Snowflake/other sources), plus basic governance (permissions, RLS coordination, documentation)

• Support all post-sales activities and report directly to the VP of Customer Success • Become the product SME by developing a complete and thorough understanding of the platform and clearly articulate the value customers obtain by using it • Serve as the primary post-sales technical liaison for assigned enterprise accounts, understanding their unique needs and ensuring successful implementation and training of solutions • Collaborate with Sales and Solutions Architecture teams regarding new inbound customers • Leverage excellent communication and presentation skills to effectively share technical updates, bug fixes and product enhancements • Act as the voice of the customer, conveying feedback to internal teams to inform product development and enhancements • Assist in the development of customer-facing documentation, including FAQs, user guides, and knowledge base articles