• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs • Facilitate visibility into company’s product roadmap to help educate and engage customers • Assist with over-the-shoulder configuration help on features and flows • Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance • Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer • Provide customers with ad-hoc training to help build the skills in the 'most needed' areas • Engage in the escalation and priority of support tickets created by clients in the program as needed • Provide product demonstrations of Ping technologies • Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved • Provide feedback to Product Management for future products or enhancements based on trends and requirements • Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products • Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

• Lead technical onboarding and customer success activities • Partner closely with sales, engineering, and product teams • Guide customers through SOC transformation using Simbian’s AI-native platform • Drive POV success with measurable outcomes • Act as a trusted advisor to CISOs, SOC managers, and security engineers

• Manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight • Work closely with Engineering and Product teams in different time zones to address customer issues • Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution • Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value • Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer

• Act as a liaison between clients and the laboratory • Prepare and oversee the preparation and submittal of responses for all complex and routine quotes • Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI) • Collaborate with clients and department heads to prepare project plans • Assist in preparing protocols and project reports as needed • Provide status updates of ongoing projects • Monitor SGS activities against quote scope • Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items • Ensure pricelists are maintained and accurate • Work with Lab Manager to ensure invoices are generated and sent upon completion of work • Provide technical support and advice to clients, maintaining high customer satisfaction • Manage business-related complaints relating to Service Quality