• Provide onsite support primarily in the U.S., through maintenance and troubleshooting services. • Recommend parts and service solutions to improve machine uptime, maintenance and operation. • Perform proactive service tasks including troubleshoot customer issues via telephone, email and online meetings, prepare spare parts quotes, order entry, and customer follow-up. • Perform and support all installation activities for Profound Products including but not limited to site assessments, installations, maintenance and troubleshooting. • Conduct MR testing to support product development activities (typically at hospital sites during off-hours, schedule and travel flexibility is a requirement). • Act as the primary link between customer and Profound as needed. • Document service records and activities according to the company QMS processes for service visits and upgrades deployed to the field. • Perform calibration of company products as required. • Execute test protocols, troubleshooting protocols for hardware, software and systems aspects of the company’s products • Investigate methods of increasing efficiency in MR testing and development activities. • Regularly participate in MRI phantom testing activities for new product revisions. • Support executing and improvement of field service strategy for Profound products. • Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance. • When required, enter parts orders, generate and follow-up parts quotes. • Work with IT departments at customer sites for proper equipment networking. • Contribute to the establishment of a professional service team at the company. • Responsible for creating documentation and electronic reference material to support the field service of products.

• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. • You will manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control and inventory management. • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Establish and maintain proper business relationships with customers and peers, performing necessary administrative duties accurately.

• Provide installation supervision, testing, commissioning, maintenance, and repair work for low voltage distribution gear, transformers, and related power distribution equipment • Prepares technical reports/test sheets and monitoring of spare parts, tools/equipment, consumables • Maintain and follow safety regulations for the company and specific sites • Attend appropriate site meetings and interface with Project Management and Site personnel • Provide excellent customer service to clients and escalate needs for resolution • Communicate regularly with Project Managers and relay information • Proactively work to eliminate waste and add value to all processes

• Configure and support ZTR control systems using advanced PLC knowledge • Perform on-site commissioning and investigative troubleshooting of ZTR equipment • Provide technical training to customers on-site • Collaborate with and support the sales team as required • Participate in project coordination and project management activities as needed • Travel domestically and internationally (approximately 15%–30%, including travel within the U.S.)