Profound Medical Inc.

• Serve as HubSpot SuperAdmin responsible for system configuration, user permissions, integrations, and platform governance. • Partner with stakeholders to understand business requirements into CRM configuration, including objects, workflows, pipelines, automation and lifecycle management. • Maintain CRM data integrity through governance policies, data hygiene standards, deduplication processes, and process management. • Build and maintain reports and dashboards to track pipeline performance, commercial activity, and key revenue metrics. • Provide ongoing CRM support including users training, pipeline management guidance, and issue resolution. • Identify and implement new HubSpot capabilities to improve commercial efficiency and scalability. • Other duties as identified and needed by the business.

• Generate market awareness and drive sales of TULSA-Pro within an assigned sales territory. • Generate a high volume of sales activity including in-person prospecting, product evaluations, phone calls, proposal/contract generation, customer presentations, and negotiations. • Ensure that pipeline supports achievement of monthly, quarterly, and annual goals. • Manage the complex sales process into new hospitals, HW, SW, and service upgrades and additional systems into existing hospitals. • Build clinical and administrative support through presentations, executive meetings, marketing events, and reimbursement support. • Effectively manage transition of initial sale and installation to the account management team to drive procedural volume and growth. • Achieve quarterly sales targets with a goal of closing 3 new programs with a purchase of packs with a strategic plan within a year. • Partner with the Director of Sales to develop a sales plan for their assigned territory to meet and exceed goals. • Initiate contact with C suite and senior hospital administrators. • Drive market awareness and increase sales of TULSA-Pro within the assigned territory. • Maintain a robust pipeline to support monthly, quarterly, and annual sales targets. • Manage relationships with key customer stakeholders, including Clinical Nursing, C-suite Executives, Hospital Administrators, Urologists, Radiologists, and Interventional Radiologists. • Build a compelling business case for system approval and purchase by developing relationships with stakeholders and delivering a strong value proposition. • Lead contract creation, negotiation, and management activities, overcoming any challenges with administration and purchasing teams. • Oversee revenue recognition activities while ensuring a successful system installation and program launch. • Stay current with hospital credentialing requirements, including routine background checks, inoculations, and necessary training.

• Provide onsite support primarily in the U.S., through maintenance and troubleshooting services. • Recommend parts and service solutions to improve machine uptime, maintenance and operation. • Perform proactive service tasks including troubleshoot customer issues via telephone, email and online meetings, prepare spare parts quotes, order entry, and customer follow-up. • Perform and support all installation activities for Profound Products including but not limited to site assessments, installations, maintenance and troubleshooting. • Conduct MR testing to support product development activities (typically at hospital sites during off-hours, schedule and travel flexibility is a requirement). • Act as the primary link between customer and Profound as needed. • Document service records and activities according to the company QMS processes for service visits and upgrades deployed to the field. • Perform calibration of company products as required. • Execute test protocols, troubleshooting protocols for hardware, software and systems aspects of the company’s products • Investigate methods of increasing efficiency in MR testing and development activities. • Regularly participate in MRI phantom testing activities for new product revisions. • Support executing and improvement of field service strategy for Profound products. • Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance. • When required, enter parts orders, generate and follow-up parts quotes. • Work with IT departments at customer sites for proper equipment networking. • Contribute to the establishment of a professional service team at the company. • Responsible for creating documentation and electronic reference material to support the field service of products.