• Verantwoordelijk voor het optimaal functioneren van technische installaties en systemen bij klanten op locatie • Installeren, in bedrijf stellen, onderhouden en verbeteren van machines en equipment • Analyseren van storingen en uitvoeren van correctieve en preventieve onderhoudswerkzaamheden • Begeleiden van upgrades en modificaties • Opstarten van nieuwe installaties en ondersteunen van klanten met technische vragen • Vastleggen van werkzaamheden in service- en onderhoudsrapportages en signaleren van verbetermogelijkheden in processen of systemen • Nauw samenwerken met collega's van engineering, service en support, maar ook veel zelfstandig onderweg

• Act as an on-site project leader to plan, execute, and complete Electronic Security projects with assigned customers in a safe and cost effective manner • Performs or delegates tasks as required to execute and fully complete assigned projects including: system programming, integration, installation coordination, system and network commissioning and project closeout • Develops project plans and coordinates the required resources to ensure timely and cost effective installation and completion of assigned projects • Provides work direction to subcontractors, electrical installers, technicians, designers, and administration as necessary • Completes typical installation of hardware design and software programming using established standards as required • Manages and completes the loading, device verification, and commissioning of all system controllers as required • Validates complete system functionality and resolves issues with subcontractors and others to ensure proper operation • Provides accurate project as-built and commissioning documentation • Provides coaching, mentoring and technical assistance to Security Technicians, Electrical Installers, System Designers, Subcontractors, and other less experienced team members • Ensures work performed is in compliance with state, local and Federal legal requirements, and ensures Johnson Controls staff and subcontractors adhere to all safety standards • Assists with the selection, ordering, budget and delivery schedule of materials to be procured for the projects assigned via our web-based tool process • Effectively communicates the status of projects to management as required and assists with monthly forecasts of revenue, costs, and gross margin • Performs site-specific training for owner/operator on the total system in full or with assistance • Ensures owner/operator has been trained • Provides proper documentation and manuals for system operation • Adheres to safety standards, local and national security and fire codes, with a high degree of regard to employee and subcontractor safety • Performs other duties as assigned

• Responsible for meeting daily service repair needs and driving customer satisfaction. • Fosters positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. • Installs, repairs and maintains equipment in the field; provides customer training as required. • Must be able to respond to emergency and non-scheduled calls for service within established response time goals. • Completes all scheduled maintenance within required deadlines. • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. • Conducts follow up calls with the customer to ensure satisfaction of work. • Mentors lower level FSTs in order to improve their skill and knowledge of the equipment.

• Support customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions • Install and optimize hardware/software/network products at customer sites • Diagnose and resolve product performance problems • Ensure customer satisfaction by advising customers on preventive maintenance and configurations • Collaborate with Agilent teams to provide solutions to customers • May calibrate equipment on-site for large volume customers