• Own the full technical onboarding process, including: - Authentication and network configuration - Zus App integration and configuration - Secure transmission and ingestion of patient rosters (e.g., SFTP, APIs) - Data mart setup and configuration for downstream analytics and reporting • Translate customer business requirements into system configurations and architecture within Zus Health’s platform • Lead and manage the end-to-end implementation process for new customer onboardings, ensuring customers have line of sight between tactical activities and the big picture • Execute upon a detailed project plan, with clear milestones and a scale plan • Monitor project progress, identify risks, and instrument mitigation strategies • Serve as the Zus technical point of contact for customers throughout the implementation process • Host regular progress reviews and technical deep dives with new customers • Collaborate with internal teams, including product development and account management, to ensure alignment and effective communication • Coordinate with technical teams to ensure that the product or service is configured and integrated according to client requirements • Develop and deliver training sessions for clients to ensure they are fully equipped to use our products effectively

• Work side-by-side with customers to integrate the Essenz™ Patient Monitoring System • Design, develop and deliver customer-focused technical support and training • Collaborate with Cardiothoracic Surgeons, Perfusionists, Hospital IT leaders, and LivaNova Team Professionals • Field-based role with 80% travel, requires being at hospital sites weekly

• Participate in elluminate implementations by providing business process and product best practices consulting services to support the technical and project management team members • Provide efficient and effective implementation services for clients, by ensuring appropriate requirements gathering through sound assessment of the clients’ elluminate environment and expectations • Consult in a post-implementation capacity to measure and drive an increase in the ROI customers receive from elluminate • Steer productive elluminate implementation workshops through a consultative process, administer training sessions, if necessary, and provide high-quality support • Align client clinical data review objectives to functionality in elluminate and delivers gap analysis where applicable • Collaborate with Technical, Engineering, Product, and Project Management team members to develop new and enhanced product offerings in alignment with client objectives; drafts specifications and prototypes as needed • Configure elluminate software to meet the client requirements • Support elluminate training team in preparation of course materials and delivery of courses • Assist sales effort to drive new sales by delivering Proof of Concept, Prototypes/Pilots and targeted presentations that fulfill client expectations • Collaborate with Marketing to develop client specific case studies and share client success • Participate in the development of new processes, best practices, and recommend improvements to all procedures to ensure an optimal level of client satisfaction • Ensure compliance with eClinical Solutions and industry quality standards, guidelines, and procedures • Other duties as assigned

• Contribute to the implementation of MES solutions utilizing the Software Suite and Agile Methodologies • Own technical deliverables during the entire lifecycle of the projects • Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations • Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments • Make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process • Responsible for go-live readiness and support as well as post-live checkups • Work collaboratively with internal team members and clients to ensure customer satisfaction • Develop specialized knowledge in their discipline • Serve as best practice/quality resource • Contribute towards strategy and policy development, and ensure delivery within area of responsibility • Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering • Use technical experience and expertise for data analysis to support recommendations. • Act as a resource for colleagues with less experience • May lead small projects with moderate risks and resource requirements