• Work side-by-side with customers to integrate the Essenz™ Patient Monitoring System • Design, develop and deliver customer-focused technical support and training • Collaborate with Cardiothoracic Surgeons, Perfusionists, Hospital IT leaders, and LivaNova Team Professionals • Field-based role with 80% travel, requires being at hospital sites weekly

• Participate in elluminate implementations by providing business process and product best practices consulting services to support the technical and project management team members • Provide efficient and effective implementation services for clients, by ensuring appropriate requirements gathering through sound assessment of the clients’ elluminate environment and expectations • Consult in a post-implementation capacity to measure and drive an increase in the ROI customers receive from elluminate • Steer productive elluminate implementation workshops through a consultative process, administer training sessions, if necessary, and provide high-quality support • Align client clinical data review objectives to functionality in elluminate and delivers gap analysis where applicable • Collaborate with Technical, Engineering, Product, and Project Management team members to develop new and enhanced product offerings in alignment with client objectives; drafts specifications and prototypes as needed • Configure elluminate software to meet the client requirements • Support elluminate training team in preparation of course materials and delivery of courses • Assist sales effort to drive new sales by delivering Proof of Concept, Prototypes/Pilots and targeted presentations that fulfill client expectations • Collaborate with Marketing to develop client specific case studies and share client success • Participate in the development of new processes, best practices, and recommend improvements to all procedures to ensure an optimal level of client satisfaction • Ensure compliance with eClinical Solutions and industry quality standards, guidelines, and procedures • Other duties as assigned

• Contribute to the implementation of MES solutions utilizing the Software Suite and Agile Methodologies • Own technical deliverables during the entire lifecycle of the projects • Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations • Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments • Make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process • Responsible for go-live readiness and support as well as post-live checkups • Work collaboratively with internal team members and clients to ensure customer satisfaction • Develop specialized knowledge in their discipline • Serve as best practice/quality resource • Contribute towards strategy and policy development, and ensure delivery within area of responsibility • Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering • Use technical experience and expertise for data analysis to support recommendations. • Act as a resource for colleagues with less experience • May lead small projects with moderate risks and resource requirements

• Own and manage the entire implementation cycle from signed-to-live for enterprise Freight Forwarder, ensuring they progress through each phase of the implementation successfully. • Function as the main contact for onboarding schedules, deliverables, and risk management. • Create and manage scalable implementation project plans for a portfolio of enterprise customers. • Lead technical discovery sessions with customers to align on functional technical requirements, operational design, and necessary deliverables for complex integrations. • Work closely with technical teams to facilitate integration testing across several functional test case scenarios and resolve technical integration issues throughout the testing phase. • Lead User Acceptance Testing with end-users, ensuring successful testing and approval before the integration goes live. • Work closely with the Sales, Product, CS and Support teams, and lead a cross-functional effort to ensure timely delivery of all projects. • Proactively manage customer and internal stakeholders' expectations during the onboarding and deployment phases. • Take full ownership of all pre-implementation tasks for your accounts and ensure a smooth go-live execution.