• Support the day-to-day management and execution of Mitel’s distribution channel across the United States and Canada. • Work closely with the Manager, Channel Account Management to ensure distributor alignment, operational efficiency, partner enablement, and consistent execution of Mitel’s channel programs. • Serve as a primary point of contact for distributor operational needs, program questions, and partner enablement coordination. • Support distributor alignment to Mitel’s channel strategy, programs, and go-to-market priorities. • Coordinate onboarding, training, and certification activities for distributor-supported partners. • Ensure distributors are equipped with current product information, pricing updates, promotions, and sales tools. • Ensure execution of distributor-led enablement initiatives, webinars, and partner communications, and provide support where needed. • Collaborate with the Channel Account Management Manager with account planning and territory coverage in Track and support distributor-driven pipeline activity, deal registration, and partner engagement. • Ensure timely follow-through on distributor requests, escalations, and action items. • Work closely with Channel Operations, Sales, Marketing, PLM, and Finance to support distribution programs and workflows. • Provide feedback from distributors to internal teams to improve programs and processes. • Maintain accurate CRM records related to distributor activity, partner engagement, and program participation. • Track distributor metrics including onboarding progress, certification status, and enablement adoption. • Support reporting and dashboards used to measure distribution performance and partner readiness.

• Preparing and implementing detailed sales plans in collaboration with Marketing to penetrate the targeted HoReCa key accounts with our Drinking Water filtration solutions, and deliver sales targets. • Growing existing business and winning new business with specifiers and decision makers in QSRs in places like McDonalds, Burger King, YUM, Subway, 5 Guys. • Networking effectively in the HoReCa market Ecosystem to develop relationships at senior levels, present our product value propositions and build on our growing credibility in this sector. • Working effectively with existing Drinking Water Group sales and technical team and 3rd party installers to deliver key product technologies to the customers

• Engage the client, bid effectively, and efficiently to win our share of RFPs • Work with the VPs of Sales to support existing accounts and earn new business • Deepening existing client relationships to generate incremental business • Providing excellent customer service throughout the sales process • Owning bidding process for projects including understanding project costs and feasibility • Achieving targets for revenue, profitability, and sale growth by developing relationships with assigned clients • Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities • Actively networking within existing client contacts for new business/prospects • Organizing client and internal kick-off calls, developing insightful proposals and delivering strategic sales communications • Consulting with clients on sample design and business issues • Providing superior customer service by working with Project Managers and Research Managers to execute project specifications • Ensuring all internal team members understand research design and anticipated outcomes • Diplomatically responding to difficult client issues and influencing internal resources for resolutions. • Managing bid requests and ensuring proper delivery

• Assisting in the planning and execution of highly successful global PR campaigns • Drafting, editing, and issuing press materials • Researching and creating narratives for pitching to reporters • Developing and maintaining relationships with influential media • Conducting one-on-one client engagement regularly