• Assist Account Managers in preparing meeting agendas and capturing key action items. • Provide daily updates and communicate with client brands via Slack and email. • Coordinate creative briefs between clients and internal creative teams. • Support tactical tasks such as inventory tracking, product listing updates, and data entry. • Help monitor client account performance and flag issues or opportunities. • Organize and maintain project documentation and timelines. • Participate in internal team meetings and contribute to process improvements. • Perform other administrative and support tasks as needed to ensure exceptional client service.

• Own and manage the end-to-end advertising strategy across Amazon Search and Amazon DSP for a diverse client portfolio. • Take a hands-on approach to campaign management — building, optimizing, and scaling initiatives to exceed KPIs. • Analyze performance data to uncover insights, guide strategic pivots, and drive continuous improvement. • Lead client calls and strategy sessions, serving as a trusted partner and growth advisor. • Stay ahead of Amazon’s evolving ad ecosystem, including beta programs, policy changes, and new platform features. • Collaborate with internal teams to ensure cohesive alignment between advertising, branding, and retail strategy. • Mentor junior team members, sharing expertise and helping elevate team processes and performance. • Keep clients informed on new Amazon tools and opportunities that can unlock additional growth.

• Own a portfolio of ~50-70 mid-market and enterprise accounts, serving as the primary relationship owner and commercial lead. • Drive account retention and revenue growth through renewals, upsells, cross-sells, and expanded platform usage. • Partner with clients to optimize performance across email, SMS, and loyalty programs, aligning solutions to business objectives. • Conduct regular business reviews focused on performance metrics, ROI, and growth opportunities. • Identify and execute opportunities to expand client engagement with new features, products, and services. • Lead account planning, renewal discussions, and pricing conversations in collaboration with Sales and Leadership. • Analyze account performance data to uncover insights and recommend actionable strategies. • Coordinate onboarding, adoption, and ongoing support by working cross-functionally with Product, Support, and Marketing teams. • Act as a trusted advisor to client stakeholders, building long-term relationships and executive alignment. • Advocate for client needs internally while balancing commercial goals and platform capabilities. • Maintain accurate forecasting, account documentation, and CRM hygiene (Salesforce).

**Key Responsibilities** **Customer Relationship Management** - Own post-sale relationships for a portfolio of customer accounts, from onboarding through renewal. - Serve as the primary point of contact for account inquiries, adoption support, and engagement needs. - Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes. - Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow-through. **Renewals & Retention** - Execute renewal processes to ensure high retention (Gross Revenue Retention). - Identify and mitigate churn risks early through data and proactive communication. - Collaborate with Sales to forecast renewals and expansions accurately. - Track and report key health metrics for assigned accounts. **Expansion & Growth** - Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers. - Surface upsell opportunities to Sales through structured internal handoffs. - Advocate for customer needs and usage insights to inform new product features and offerings. **Process & Collaboration** - Maintain accurate account data and activity tracking in HubSpot and related systems. - Partner with Customer Success and Product teams to improve customer onboarding and utilization. - Collaborate with Marketing to identify advocates for case studies and testimonials. - Contribute to the evolution of Account Management playbooks and best practices.