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Powering Connections.
Distribution Channel Account Manager
Location
Ohio
Posted
157 days ago
Salary
0
Seniority
Senior
Job Description
Distribution Channel Account Manager
Mitel
• Support the day-to-day management and execution of Mitel’s distribution channel across the United States and Canada. • Work closely with the Manager, Channel Account Management to ensure distributor alignment, operational efficiency, partner enablement, and consistent execution of Mitel’s channel programs. • Serve as a primary point of contact for distributor operational needs, program questions, and partner enablement coordination. • Support distributor alignment to Mitel’s channel strategy, programs, and go-to-market priorities. • Coordinate onboarding, training, and certification activities for distributor-supported partners. • Ensure distributors are equipped with current product information, pricing updates, promotions, and sales tools. • Ensure execution of distributor-led enablement initiatives, webinars, and partner communications, and provide support where needed. • Collaborate with the Channel Account Management Manager with account planning and territory coverage in Track and support distributor-driven pipeline activity, deal registration, and partner engagement. • Ensure timely follow-through on distributor requests, escalations, and action items. • Work closely with Channel Operations, Sales, Marketing, PLM, and Finance to support distribution programs and workflows. • Provide feedback from distributors to internal teams to improve programs and processes. • Maintain accurate CRM records related to distributor activity, partner engagement, and program participation. • Track distributor metrics including onboarding progress, certification status, and enablement adoption. • Support reporting and dashboards used to measure distribution performance and partner readiness.
Job Requirements
- 5+ years of experience in channel sales, partner operations, or a customer-facing support role
- 2+ years of experience working in distribution sales
- Familiarity with distribution partners and reseller ecosystems preferred
- Experience supporting enablement, onboarding, or sales programs
- CRM experience (Salesforce preferred)
- UCaaS/CCaaS, telecommunications, or technology industry experience preferred
- Strong understanding of two-tier distribution and indirect sales models
- Clear, professional communication and coordination skills
- Strong organizational skills and attention to detail
- Process-driven execution and follow-through
- Ability to manage multiple distributors and priorities simultaneously
- Curiosity and eagerness to learn products, programs, and partner dynamics
Benefits
- Affordable Medical, Dental, Vision, Life and Disability Insurance
- Matching 401(k) plan
- Paid time off (holiday, vacation and sick)
- Employee Assistance Program
- Reward and Recognition Programs
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