• Provides comprehensive technical support to the regional sales team and customers to ensure optimal utilization of Procelys products • Analyzes technical feedback and customer data to drive product development, improve existing offerings, and strengthen our competitive positioning • Trains and supports the sales team on Procelys product applications, performance, and technical selling points • Conducts application troubleshooting to identify and resolve product performance issues, working cross-functionally to provide recommendations • Builds long-term relationships with R&D, technical, and production teams at major customers, serving as the central technical liaison to launch and closely monitor strategic cross-functional collaborations • Monitors industry innovations and technological trends to identify new opportunities for the business • Works with marketing and product management to identify, prioritize, and target new prospects

• You will be a vital member of our Procelys business team, leveraging your deep technical expertise to drive success for our customers. • Your primary responsibilities will include providing comprehensive technical support to our sales team and customers, collaborating closely with our regional account managers, analyzing customer feedback to inform product development, serving as the main technical point of contact across our organization, building strategic relationships with key accounts, and staying at the forefront of industry trends to identify new opportunities. • By combining your technical mastery with a customer-centric sales approach, you will play a crucial role in helping our Procelys team deliver optimal fermentation nutrient solutions and achieve our business goals.

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Technical Support Engineer (TSE) is a strategic customer advisor and the internal voice for our customer base. The TSE will both have the accountability and responsibility to deliver on our customers’ needs. This role acts as a liaison between customers and all functional areas within Docusign to resolve technical support inquiries. Working with resources across Docusign, the TSE expedites the resolution of complex technical issues to empower customers to achieve the highest value and adoption of our software. This position is an individual contributor role reporting to the Manager, Technical Support. Responsibility - Provide outstanding technical support for the Docusign eSignature and associated services - Handle incoming support channels to troubleshoot customer inquiries, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows - Use broad technical product expertise within Docusign eSignatures areas to help customers increase adoption - Use support tools and resources vital to solve the customer issue, including Salesforce, Jira, Docusign proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling - Identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to improve the customer experience - Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs - Handle escalated cases from internal channels to troubleshoot issues customers face when using Docusign products - Provide support for internal peers for inquiries on product knowledge and engagement paths - Meet and exceed Docusign Customer Support service level goals for areas of Docusign eSignature expertise Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic - Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area - 2+ years of SaaS troubleshooting experience in a Technical Support capacity - Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, jQuery, or similar - Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS - Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar - Salesforce administration work experience - Fluent in English - Experience with Microsoft, Dynamics and/or SharePoint domain administrator Preferred - Self-motivated, goal-oriented, interpersonal skills and outstanding time management skills - Subject Matter Expert for at least one vertical across Docusign technologies - Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence - Ability to troubleshoot regular expressions and other complex data validation rules - Possesses a deep understanding of Docusign User Models - 2+ years experience supporting Docusign eSignature and related products - Expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and oAuth - Familiarity with structured query languages such as SQL and SOQL - Ability to maintain composure in critical situations and communicate clearly with both internal and external customers - Ability to collaborate with peers across the organization without friction - Familiarity with Docusign Contract Lifecycle Management workflows and architecture - Professional experience within relevant industries for which Docusign provides solutions - Salesforce Admin certification(s) - Microsoft System Administration work experience - Windows PowerShell scripting work experience Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-BF3

Description The Entry-Level ITSM Analyst supports the organization’s IT Service Management capabilities with a primary focus on the ServiceNow platform. This role is responsible for supporting day to day service management activities within ServiceNow, monitoring service performance, ensuring data quality, assisting with reporting, and supporting continuous service improvement efforts. The ideal candidate is detail oriented, analytical, and interested in building expertise in ServiceNow and IT service management. Key Responsibilities ServiceNow Platform Support • Support daily ITSM operations using ServiceNow as the system of record • Monitor and manage ServiceNow queues and workflows to ensure work is accurately logged, routed, prioritized, and progressed • Perform ticket quality checks to ensure accuracy, completeness, and compliance with defined standards • Assist with ServiceNow data maintenance, including service records, user information, and related configurations • Support testing and validation of ServiceNow enhancements, configurations, and releases Service Performance & Reporting • Support tracking and reporting of service performance using ServiceNow dashboards and reports • Assist with creating, running, and maintaining ServiceNow reports and metrics • Monitor service data to identify trends, risks, and potential improvement opportunities • Support preparation of service review materials and performance summaries Documentation & Governance Support • Assist with documenting ServiceNow workflows, procedures, and operational practices • Maintain service management documentation related to ServiceNow processes and usage • Support governance activities by preparing reports, presentations, and meeting notes • Track action items and follow ups related to service performance and improvement initiatives Stakeholder & Team Collaboration • Work closely with the Service Desk, technical teams, and service owners to support effective use of ServiceNow • Assist with communications related to service performance, service issues, and platform updates • Act as a coordination point between operational teams and service management leadership Continuous Improvement • Analyze ServiceNow data to identify recurring issues, inefficiencies, and improvement opportunities • Support service improvement initiatives and remediation tracking • Participate in audits, assessments, and reviews related to ServiceNow usage and service management maturity Skills Servicenow, Itil, Itsm, Incident management, Change management, Problem management, Automation, Project management, Itil service management, Management skills, Itil v3, Support Top Skills Details Servicenow,Itil,Itsm,Incident management,Change management,Problem management,Automation,Project management Additional Skills & Qualifications Stakeholder & Team Collaboration • Work closely with the Service Desk, technical teams, and service owners to support effective use of ServiceNow • Assist with communications related to service performance, service issues, and platform updates • Act as a coordination point between operational teams and service management leadership Continuous Improvement • Analyze ServiceNow data to identify recurring issues, inefficiencies, and improvement opportunities • Support service improvement initiatives and remediation tracking • Participate in audits, assessments, and reviews related to ServiceNow usage and service management maturity Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Kansas City, MO. Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.