Lesaffre North America

• Provide technical support to Procelys customers through on-site visits, presentations, and product training to ensure optimal use of our solutions • Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning • Train and support Business Managers on application details, product performance, and technical selling points • Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations • Serve as the main technical point of contact and project leader between commercial, applications, and quality teams • Develop technical partnerships with academia and research institutes to investigate product performance • Act as the regional technical expert, building relationships with key customers and driving new business opportunities • Remain active in technical networks to contribute to industry knowledge sharing and training • Monitor industry innovations and technological trends, providing quarterly landscape reports to management • Represent Procelys at regional technical events through lectures and presentations • Perform other duties as assigned

• Demonstrate an unwavering commitment to Lesaffre's safety-first culture • Provide technical support to Procelys customers through on-site visits, presentations, and product training to ensure optimal use of our solutions • Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning • Train and support Business Managers on application details, product performance, and technical selling points • Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations • Serve as the main technical point of contact and project leader between commercial, applications, and quality teams • Develop technical partnerships with academia and research institutes to investigate product performance • Act as the regional technical expert, building relationships with key customers and driving new business opportunities • Remain active in technical networks to contribute to industry knowledge sharing and training • Monitor industry innovations and technological trends, providing quarterly landscape reports to management • Represent Procelys at regional technical events through lectures and presentations

• Manage a defined portfolio of transactional and inside-managed accounts to drive retention, revenue growth, and increased product adoption • Conduct frequent customer touchpoints through calls, emails, and virtual meetings to understand needs, uncover opportunities, and strengthen relationships • Serve as the primary point of contact for order questions, product inquiries, pricing updates, and service coordination • Maintain regular communication cadence to ensure proactive issue resolution and ongoing satisfaction • Develop and execute account plans to grow sales and profitability within assigned inside-sales territory • Identify cross-sell and upsell opportunities across yeast, sourdough, ingredients, and specialty solutions • Manage a high-volume pipeline of leads and opportunities to support sustained growth • Qualify inbound leads and convert them to active opportunities, coordinating with field sales as needed • Provide accurate product information, application details, and basic troubleshooting in collaboration with technical and innovative teams • Support the introduction of new products, programs, and promotions to accelerate adoption • Coordinate customer samples, documentation, and follow-up with internal teams to ensure timely delivery • Partner closely with field sales managers to ensure seamless handoff between inside managed and strategic accounts • Work with customer service, logistics, technical teams, and marketing to deliver consistent and customer-centric experience • Contribute insights related to customer trends, competitive activity, and product performance • Stay informed on baking industry trends, customer dynamics, and competitor developments relevant to transactional accounts • Monitor purchase patterns, gaps in ordering, and buying behavior to trigger proactive outreach • Leverage CRM tools (e.g., Salesforce) to maintain accurate account information, activities, and forecasting • Represent Lesaffre with a responsive, solution-oriented, partnership mindset • Take ownership of customer satisfaction and work cross-functionally to drive timely resolution of issues • Demonstrate resilience, urgency, and accountability in a fast-paced, high-contact environment

• Be the driving force behind our company's growth and profitability goals • Engage with both prospective and current customers in the consumer channel, expertly presenting our products and conducting demonstrations • Represent Biospringer at regional trade shows • Compile a robust pipeline of prospective customers • Engage with both existing and potential clients through in-person visits and virtual interactions, securing orders • Effectively display and demonstrate our products while managing pricing, credit terms, and delivery schedules • Handle all business transactions, keeping our systems and literature up to date • Develop and maintain strong relationships with key purchasing contacts • Investigate and resolve customer issues and payment discrepancies with professionalism

• Provides comprehensive technical support to the regional sales team and customers to ensure optimal utilization of Procelys products • Analyzes technical feedback and customer data to drive product development, improve existing offerings, and strengthen our competitive positioning • Trains and supports the sales team on Procelys product applications, performance, and technical selling points • Conducts application troubleshooting to identify and resolve product performance issues, working cross-functionally to provide recommendations • Builds long-term relationships with R&D, technical, and production teams at major customers, serving as the central technical liaison to launch and closely monitor strategic cross-functional collaborations • Monitors industry innovations and technological trends to identify new opportunities for the business • Works with marketing and product management to identify, prioritize, and target new prospects

• Play a crucial role in driving Phileo's market development and sales activities in North America • Oversee commercial poultry research and demonstration trials • Provide ongoing, in-person technical sales support in a team selling format • Develop a collaborative, demonstrative research approach that aligns with the priorities of the North America Phileo commercial leadership team • Write and assist with editing and preparation of technical marketing materials for internal sales meetings, customer events or meetings and industry events

• As the Regional Sales Manager (Poultry), you will be responsible for sales and support activities that improve Phileo's market development and sales activity in North America • Your efforts will be closely aligned with the strategic commercial initiatives and strategies defined by Phileo's North America commercial leadership team • You will work closely with Phileo's Technical Services in a team selling format, frequently coordinating and developing sales opportunities with the Monogastric Sales Team • Approximately 90% of your time will be dedicated to direct and remote sales support activities, with the remaining time split as needed between internal business activities • You will leverage your current knowledge and expertise of the North American poultry market segments to develop an understanding of the best application of Phileo's commercial products • Your collaborative approach and ability to work seamlessly with the Technical Services team will be crucial in driving Phileo's market development and sales growth in the region

• Responsible for achieving ambitious sales and profitability targets • Cultivate strong relationships with both prospective and existing customers in the consumer channel • Through engaging product presentations, dynamic demonstrations, and a strategic presence at regional trade shows, secure valuable orders • Demonstrate an unwavering commitment to safety by following all safety protocols • Cultivates a robust pipeline of prospective customers through various resources • Travels extensively throughout the assigned territory for customer engagement • Presents and demonstrates the company's products, providing accurate pricing information and preparing sales contracts • Document all business transactions in the CRM system • Collaborate closely with the Director, Manager, B2C Sales & Marketing

• Demonstrate unwavering commitment to safety protocols and participate in safety programs • Provide technical support and services to new, existing, and potential accounts • Assist sales team in gaining new business and maintaining client relationships • Ensure timely and accurate completion of product application and line extension projects • Conduct field evaluations and provide recommendations for product improvements • Communicate technical information through reports and database inputs • Maintain accurate testing instructions and provide technical service to customers • Assist in project development and design • Stay updated on industry trends and baking processes • Attend trade shows, summits, and continuing education to share insights • Provide technical training and ensure customer satisfaction • Communicate effectively with management and production personnel • Troubleshoot application problems and participate in product testing • Identify market opportunities and make recommendations for new product development • Other duties as assigned

• Engage with both prospective and current customers in the consumer channel, expertly presenting our products • Conduct demonstrations, and represent Biospringer at regional trade shows • Secure orders and solidifying our position as the industry leader • Compile a robust pipeline of prospective customers, ensuring we capitalize on every opportunity • Engage with both existing and potential clients through in-person visits and virtual interactions • Effectively manage pricing, credit terms, and delivery schedules to deliver exceptional customer experiences • Develop and maintain strong relationships with key purchasing contacts • Investigate and resolve customer issues and payment discrepancies • Represent our company at trade shows and regional meetings, delivering impactful presentations