• Own the entire solution architecture, ensuring a seamless experience in guest flows. • Own and write corporate-level documentation SDD (Solution Design Documentation). • Produce the ODC (Outstanding Design Consideration) and KDD (Key Design Decisions), acting as the "source of truth" for engineering teams. • Facilitate workshops with business stakeholders and present designs in Technical Design Authority (TDA) forums. • Architect a centralized identity strategy using e.g. Microsoft Entra (External ID / B2C) to enable a "Single View of the Guest" across web, mobile, and all the supported services. • Drive security-by-design, including threat modeling, secrets management, and PII protection within a data-rich environment. • Design solutions aligned with the Azure Cloud Adoption Framework (CAF) and Landing Zone patterns. • Partner with DevOps to define CI/CD, IaC (Terraform), and release strategies that support frequent deployments without disrupting the guest experience. • Address NFRs for observability to trace the "Connected Guest Journey" across distributed services (front-end, CMS, CRM, booking engine, data analytics).

• Partner with Enterprise Account Executives to shape deal strategy, drive discovery conversations, and deliver high-impact demonstrations that influence executive-level decisions • Showcase Motive’s value by tailoring demos that resonate across technical, operational, and business audiences — positioning yourself as a trusted advisor to customers • Translate complex customer challenges into clear, compelling solutions that deliver measurable business outcomes • Develop deep expertise in the competitive landscape, playing a key role in winning strategic displacement opportunities • Establish yourself as a product authority — mastering today’s platform while shaping conversations around future innovations • Collaborate on RFIs and RFPs to position Motive as the partner of choice for Enterprise organizations • Act as a visible connector between Sales and cross-functional teams (Product, Engineering, Customer Success, Marketing), ensuring customer insights fuel continuous improvement and innovation

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Totara, our strength is the speed and quality with which we help customers get value from our products. We’re hiring an Implementation Engineer (Customizations & Integrations) to deliver customer-facing technical services across implementations, upgrades, integrations, and ongoing support. This is not a core product engineering role. You will write code, but code is one of several tools you’ll use to deliver outcomes—alongside configuration, troubleshooting, documentation, and coordination with internal teams. The work is a mix of customer “quick wins,” extensions/customizations, and technical delivery that keeps customers successful. You’ll partner closely with customers and internal teams (including DevOps / Security / Infrastructure and R&D) to: - Translate requirements into working solutions - Communicate tradeoffs clearly - Ship improvements safely You’ll also use AI-assisted workflows to move faster (test/design/scripting support) while handling customer data responsibly and following Totara security expectations. Qualifications - 2-4 years of experience with Vue or equivalent experience with other JS frameworks (i.e. React) - 1-3 years of experience with PHP - 1-3 years of experience with SQL & Data Model Design - Working experience with Git based source control - Demonstrated experience delivering customer-facing technical work (implementation, professional services, solutions engineering, or similar), including translating requirements into working solutions. - Strong troubleshooting and production support skills: can reproduce issues reliably, communicate expected vs. actual behavior, and drive fixes through to verification. Requirements - Familiarity with Model View Controller design pattern - Advanced knowledge of Totara, Moodle, Drupal and/or WordPress Development a strong plus - Experience working with the Atlassian toolset (Jira and Confluence) a strong plus - Prior experience with Learning Management Systems is a plus - Strong business-to-technology translation skills to identify solutions that drive business value - Exposure to the BeHat Testing Framework - AWS Services (Code family, Lambda, IAM, ACM, Etc…) Qualities of Success - Customer-first operator: clear communicator, documents decisions and implementation steps, and closes loops with stakeholders. - Pragmatic about speed vs. risk: ships quick wins safely, escalates early when work belongs with R&D, and follows through to resolution. - Creativity and flexible, responding quickly to evolving markets and opportunity challenges - Comfortable with ambiguity and fast-moving customer needs; can make good calls with incomplete information. - Entrepreneurial and prepared to ignore the mediocre and target the highest levels of success - Hunger to learn about Totara Products and become an evangelist - High ownership: flags risks early, follows through, and keeps stakeholders aligned through to completion. - Manages work efficiently (Software development flow, preparedness, self-directed) Benefits - Enhanced Parental Leave - Professional Development Opportunities - Annual Wellbeing Allowance - New Joiner home working set-up allowance - Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve

• Act as the technical lead during the pre-sales phase, partnering with Sales to understand customer requirements and shape technically sound, value-driven solutions • Develop a deep understanding of SkyCell’s end-to-end solutions, including hardware, software, data, and integrations, and how they apply within regulated pharma environments • Prepare, configure, and deliver tailored technical presentations, product demonstrations, and workshops for prospective customers • Lead in-depth technical discussions with customer stakeholders, addressing architecture, integrations, data flows, validation, and compliance-related questions • Configure and manage demonstration environments and support the creation of proofs of concept or prototypes to validate solution fit • Translate customer requirements into solution concepts, supporting proposal creation, RFP responses, and technical documentation • Collaborate closely with Product, Engineering, and Operations to ensure proposed solutions are feasible, scalable, and production-ready • Provide technical input into pricing, scope, and risk considerations during the sales process • Stay informed on industry trends, pharma regulations, and competitor solutions to effectively position SkyCell’s offering • Capture and relay structured feedback from the field to Product and Engineering teams to influence roadmap and solution improvements • Support customer meetings, pilots, and industry events as a technical representative