Motive - Fleet Management Software

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the RoleThe Backline Support Engineer is a technical owner for our most complex and high-impact field issues, with a strong focus on IoT hardware, embedded firmware, and the software services that interact with them. You will be responsible for end-to-end debugging across the stack: from physical devices installed in vehicles (gateways, AI dashcams, sensors), through connectivity and firmware behavior, up into the internal services that manage configuration, data, and updates. You will lead investigations for critical escalations, guide cross-functional teams toward permanent fixes, and turn real-world learnings into better observability, tools, and product quality. This role is not an integrations engineer role. While you may occasionally touch APIs and server-side components that interact with devices, your core strength is system-level debugging across hardware, firmware, and software, especially in real-world, noisy environments. What You’ll Do - Debug complex device issues end-to-end Investigate and resolve the toughest issues impacting our devices in the field, combining evidence from hardware behavior, firmware logs, and service-side signals to identify true root cause. - Perform deep hardware and firmware diagnostics Use device logs, serial/console output, configuration snapshots, telemetry, and on-vehicle data (e.g., CAN/J1939, OBD-II) to understand how devices are behaving under real-world conditions. - Triage hardware vs. firmware vs. software causes Systematically narrow down whether a symptom is driven by physical installation, harness/vehicle interface, firmware logic, or the services that manage devices, and drive the right fix with the right team. - Reproduce and validate issues in lab and field-like setups Work with simulators, harnesses, bench setups, and controlled test fleets to reproduce customer issues, validate hypotheses, and confirm fixes before broad rollout. - Support and validate firmware releases Participate in pre- and post-release validation for firmware drops, watching for regressions, rollout/rollback issues, and edge cases that only appear in specific vehicles, environments, or customer workflows. - Perform software-level debugging for device-facing services Read and interpret application/service logs, error messages, and state transitions in the server-side components that configure devices, manage telemetry, or orchestrate firmware updates; partner with Software/Backend Engineering to resolve defects. - Lead clear, actionable RCAs Own and deliver root cause analyses that explain what failed across hardware, firmware, and software boundaries, why it failed, impact to customers, and concrete long-term remediation and prevention steps. - Shape observability and diagnostics Provide requirements and feedback to Engineering on device and service logging, telemetry, and health signals so that future issues can be detected and diagnosed faster and more reliably. - Mentor and upskill the wider support organization Document repeatable troubleshooting flows, decision trees, and best practices; coach other Support and Field teams on how to recognize and handle hardware/firmware/software issues before they need escalation. - Drive cross-functional incident response Act as a technical lead during high-severity incidents, coordinating with Hardware, Firmware, Software/Backend Engineering, Product, and Field/Professional Services to stabilize fleets and communicate status and next steps. What We’re Looking For - 2–3+ years in Backline / Tier 3 / Escalation Support, Systems Engineering, or a similar role, with hands-on ownership of hardware and firmware issues in production environments. - Demonstrated strength in system-level debugging that spans hardware, firmware, and software, not just one layer in isolation. - Experience reading and interpreting device and firmware logs, serial output, and field telemetry to understand state machines, timing, and error conditions. - Familiarity with vehicle/industrial interfaces such as CAN/J1939, OBD-II, sensors, and cameras, and how those signals are consumed by on-device firmware and higher-level services. - Understanding of core embedded concepts: power/boot behavior, watchdogs, resets, configuration, over-the-air updates, and how these can fail in noisy real-world conditions. - Comfort with software-level debugging for services that interface with devices (e.g., interpreting application logs, tracing configuration/state through components, identifying where behavior diverges from expected flows). - Ability to design and execute reproduction strategies in lab or controlled environments and translate results into concrete bug reports and test cases. - Proven record of delivering clear RCAs and CAPA (corrective and preventive actions) for recurring or systemic incidents. - Strong cross-functional collaboration skills, with experience working closely with Hardware, Firmware, and Software/Backend Engineering, as well as Product and Field/Professional Services. - Excellent written and verbal communication, with the ability to explain complex device and system behavior to both deeply technical audiences and non-technical stakeholders (e.g., customers, executives, frontline support). - Bonus: experience in telematics, automotive, industrial IoT, or other safety-critical/mission-critical device ecosystems, and familiarity with using scripting (e.g., Python/Bash) to automate diagnostics or data analysis. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Role Description Motive’s platform powers franchise auto dealership websites. Website Launch Specialists are the people who turn a signed contract into a live, branded dealership site. - Work in our drag-and-drop CMS to build sites that reflect each dealer’s brand, inventory, and business goals. - Design pages and navigation, set up vehicle inventory displays, integrate with 3rd party systems, and meet OEM brand and compliance requirements. - Collaborate with dealers directly, coordinate with Motive’s sales and account teams, and work with engineering and OEM stakeholders. - Hand off live sites to our account management team for ongoing support. If you enjoy a mix of design, project management, and client work, and want to see your work go live quickly at scale, this role puts you at the center of how Motive delivers value. In this job, you can expect to: - Manage 15-20 concurrent website builds on an ongoing basis (most websites launch in 4-6 weeks). - Design, build and configure websites in Motive’s drag-and-drop CMS, leading page designs, navigation structure, branding, inventory discovery flows, SEO optimization, and conversion optimization. - Run 3-4 discovery and design working sessions per week with dealership stakeholders via Zoom, being the point-person on client communication throughout the process. - Coordinate with 3rd party integration partners to set up inventory, lead routing, finance applications, and conversion tools. - Work directly with stakeholders at major automotive brands such as Nissan, BMW, Lexus, and others to ensure that sites represent the dealer’s OEM brand and requirements. - Steward sites through the activation process by overseeing the domain/DNS record implementation and performing a smooth handoff to our support and account management teams once a site goes live. Qualifications - 1-3 years of experience in a customer-facing role, preferably in SaaS, tech, or website implementation. - Strong problem-solving skills and a customer-first mindset. - Excellent verbal and written communication abilities. - Experience with CMS/website platforms. - Self-motivated, organized, and able to manage multiple projects simultaneously. - Adaptable in a fast-paced, evolving work environment. - Familiarity with the automotive industry (not required). Requirements - Competitive compensation aligned with experience and scope of the role. Final details are discussed during the interview process. - Motive contributes 100% of the cost of employees' health, dental, and vision insurance premiums. For employees’ dependents, Motive covers 50% of their insurance premiums. Work Location - Remote or in-person in Oklahoma City. - While Motive is headquartered in Oklahoma City, our team is fully distributed across the US. We are currently accepting applications from all US states.

• Debug complex device issues end-to-end: Investigate and resolve the toughest issues impacting our devices in the field, combining evidence from hardware behavior, firmware logs, and service-side signals to identify true root cause. • Perform deep hardware and firmware diagnostics: Use device logs, serial/console output, configuration snapshots, telemetry, and on-vehicle data (e.g., CAN/J1939, OBD-II) to understand how devices are behaving under real-world conditions. • Triage hardware vs. firmware vs. software causes: Systematically narrow down whether a symptom is driven by physical installation, harness/vehicle interface, firmware logic, or the services that manage devices, and drive the right fix with the right team. • Reproduce and validate issues in lab and field-like setups: Work with simulators, harnesses, bench setups, and controlled test fleets to reproduce customer issues, validate hypotheses, and confirm fixes before broad rollout. • Support and validate firmware releases: Participate in pre- and post-release validation for firmware drops, watching for regressions, rollout/rollback issues, and edge cases that only appear in specific vehicles, environments, or customer workflows. • Perform software-level debugging for device-facing services: Read and interpret application/service logs, error messages, and state transitions in the server-side components that configure devices, manage telemetry, or orchestrate firmware updates; partner with Software/Backend Engineering to resolve defects. • Lead clear, actionable RCAs: Own and deliver root cause analyses that explain what failed across hardware, firmware, and software boundaries, why it failed, impact to customers, and concrete long-term remediation and prevention steps. • Shape observability and diagnostics: Provide requirements and feedback to Engineering on device and service logging, telemetry, and health signals so that future issues can be detected and diagnosed faster and more reliably. • Mentor and upskill the wider support organization: Document repeatable troubleshooting flows, decision trees, and best practices; coach other Support and Field teams on how to recognize and handle hardware/firmware/software issues before they need escalation. • Drive cross-functional incident response: Act as a technical lead during high-severity incidents, coordinating with Hardware, Firmware, Software/Backend Engineering, Product, and Field/Professional Services to stabilize fleets and communicate status and next steps.

• Source and identify potential candidates through various channels such as job boards, social media. • Conduct thorough screening and interviews to assess candidates' technical skills and cultural fit. • Collaborate with hiring managers to understand job requirements and providing quality hires. • Own the full recruitment process from initial contact to offer roll-out and onboarding. • Maintain and update candidate tracking systems and report on recruitment metrics. • Build and nurture relationships with candidates to foster a talent pipeline for future openings. • Liase with recruitment partners and coordinate timely contract renewals. • Stay updated on industry trends and technology to effectively assess candidate qualifications. • Assisting in data collection of new joiners towards insurance and payroll. • Preparing ad hoc letters (e.g., Relieving, proof of employment, etc.). • Assist in onboarding and offboarding processes. • Lead background verification process including coordination with external vendors for all Motive staff. • Respond to employee inquiries on HR Policy. • Maintain HR records and systems, ensuring data accuracy and compliance. • Participate in audits and compliance checks, ensuring HR practices meet legal standards.

• Own the vision and execution of our AI-powered vision & safety hardware • Set and articulate the product's vision • Drive New Product Introductions (NPIs) from ideation through implementation and launch • Make the hard trade-offs across AI computing, installation experience, form factor, battery, and connectivity • Define and prioritize firmware features • Write strong PRDs and technical specs • Collaborate across multiple product, engineering, and go-to-market teams • Define and analyze performance metrics • Drive go-to-market readiness

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: We’re seeking a Senior Product Designer to join our team. You’ll collaborate with a cross-functional technology and operations team to identify and understand customer problems and translate them into innovative and impactful solutions across our ecosystem of fleet and freight management products. You will lead initiatives from concept through execution by leveraging your expertise in design methodologies, craft, and stakeholder communication. You will be a steward of quality by leveraging, defining, and evolving our design systems to achieve an effective, consistent and cohesive product experience across multiple touchpoints. Responsibilities: - Understand customer and business problems through research and data - Own design problems end to end, from initial concept through execution and beyond - Work with cross-functional peers to define, validate, and prioritize core use cases - Identify and document key user journeys, workflows, and product opportunities - Build alignment and articulate vision through strong storytelling and presentations - Obsess over the details of interaction and interface design - Become a key thought partner to your counterparts in product, engineering, and operations - Partner with engineering to efficiently execute and QA implementation - Ship, measure, and improve your designs based on quantitative and qualitative feedback - Mentor other designers and contribute to the overall design culture of the company Qualifications: - 7+ years of experience in interaction and interface design - Experience leading complex web or mobile projects with a cross-functional team - Ability to generate detailed design concepts, documentation, and prototypes - A design portfolio that showcases proficient design skills, product thinking, and problem-solving - Experience working with or creating design systems and frameworks - Demonstrate excellent written, verbal, and visual communication skills - Ability to be comfortable with and navigate an industry undergoing disruption - Unbounded curiosity and sense of adventure Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. Who We Are Motive is on a mission to modernize the trucking industry. With our leading fleet management platform, we bring trucks online and fundamentally transform how freight moves across roads globally. Our team sees the tangible impact of our work every day, believing that intelligence is most powerful when paired with humility. Motivated by the opportunity to improve every facet of a trillion-dollar industry, we’re proud to be recognized as a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront, and a Forbes Best Startup Employer 2020. Position Purpose The Termed Collections Specialist (L2) is responsible for the systematic reconciliation and collection of outstanding balances associated with expired or matured contract terms. This role focuses on active customers, ensuring that previous contract liabilities are cleared to maintain account health and support ongoing business relationships. The L2 Specialist follows established workflows to resolve high-volume, routine billing discrepancies. Key Responsibilities 1. Active Account Outreach - Execute high-volume outbound communication (calls and emails) to active clients regarding past-due balances. - Deliver professional, service-oriented payment reminders that align with company brand standards. - Provide customers with necessary documentation, such as final invoices or statements of account. 2. Foundational Reconciliation - Review accounts to ensure that end-of-term charges (e.g., usage true-ups or equipment returns) are billed according to the standard contract. - Research and resolve basic billing errors, preventing the customer from closing out a prior-term balance. - Update the CRM/ERP system with accurate contact information and detailed interaction history. 3. Dispute Management & Escalation - Identify and document customer disputes regarding end-of-term fees. - Resolve common, low-complexity inquiries independently using the approved Job Matrix guidelines. - Escalate complex disputes, high-dollar reconciliation issues, or sensitive "at-risk" accounts to Level Management. Competency Requirement Education High School Diploma or GED required; Associate's degree preferred. Experience 1 year in Customer Service, Billing, or Accounts Receivable. Tech Proficiency Basic Excel skills (sorting, data entry) and experience with CRM software. Communication Strong verbal and written skills with a focus on de-escalation. Core Ability Must be able to follow strict Standard Operating Procedures (SOPs). Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Role Description - Collaboration with our Sales Directors to develop and deliver compelling technical presentations and demonstrations of our solutions to potential customers to get to the technical win. - Provide technical expertise and support during the sales process, including but not limited to POC and pilot projects. - Respond to technical inquiries and RFPs/RFIs from customers, ensuring that all documentation is accurate and comprehensive. - Assist in the development of proposals and solutions and statements of work required to close new opportunities. - Conduct customer workshops and training sessions to showcase the capabilities and benefits of our solutions. - Develop a detailed understanding of Motive’s install base and deployed use cases in key accounts to proactively develop and propose new use cases, technical solutions building. - Stay up-to-date with industry trends, standards, and competitive landscape to effectively position our solutions. - Work closely with product management and engineering teams to provide feedback from the field and contribute to product development. - Build and maintain relationships with technical stakeholders in key accounts to influence their solutions roadmap. Qualifications Requirements Benefits Company Description

• Support QTC projects and initiatives • Partner with your manager to execute on QTC-related work across CPQ, billing, and order management workflows. • Perform user acceptance testing (UAT) for strategic projects and enhancement releases, including test case creation, execution, documentation of results, and defect tracking. • Support tactical QTC asks (e.g., configuration validations, data checks, small process or tooling tweaks). • Translate business requirements and pain points into clear, structured Jira tickets for ESYS (requirements, acceptance criteria, edge cases, dependencies). • Conduct thorough UAT on all assigned and created tactical tickets. Monitor releases to ensure there were no negative impacts to our systems. • Create, refine, and maintain Enablement documentation for QTC-related processes, tools, and changes (e.g., runbooks, SOPs, FAQs, process maps, step-by-step guides). • Document outcomes of new features and bug fixes in a way that is accessible and actionable for the Order Management team. • Use SQL or analytics tools (Snowflake, Retool) to reconcile data across systems, and monitor the impact of changes on QTC workflows. • Partner with analytics and systems teams as needed to troubleshoot data issues and ensure data integrity. • Proactively identify recurring issues or friction points in QTC processes and propose improvements. • Stay current on changes to QTC systems and processes and understand how those changes impact the Order Management team.

• Serve as the senior subject matter expert responsible for troubleshooting and diagnosing complex issues • Collaborate extensively with Product, Engineering, Escalations, and specialized support teams • Build and maintain relationships with accounts by proactively monitoring their accounts • End-to-end ownership of the most critical customer issues • Provide feedback to Product teams on common or emerging issues • Personalize customer experience by strengthening relationships • Train, coach and provide consultations to your direct team