Nextech

Role Description The Vice President of Client Success is an experienced Client Success leader who leads our Small Business, Strategic Accounts, and Enterprise Client Success teams. This role is responsible for bringing a strategic vision and innovative approach to lead critical customer-facing teams at Nextech. Reporting to the SVP of Customer Experience, the VP of Client Success plays a key role in driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Nextech’s customers. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. - Lead, expand, and mentor the Client Success teams by setting the strategy and prioritizing key metrics in alignment with broader company vision and strategy. - Hire, train, and develop a world-class team. - Drive customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, and new features; collaborating across teams to identify and pursue customer growth opportunities. - Represent the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset across the organization. - Architect the customer success organization and solutions to leverage and scale in support of our company strategy. - Partner with our sales teams to ensure all leads are effectively handled and followed up on. - Know and understand your department data and provide monthly executive level reports. - Learn and understand our product roadmap and assist in communicating the value of new releases to customers. - Continue to maintain client renewal rate at or above company required goals. Address exit strategies as needed and ensure SalesForce is updated by team as needed. - Attend Trade Shows to represent the company and strengthen relationships with existing client base. - Partner with company leadership to achieve our goal to improve our Net Promotor Score and account reference ability. - Collaborate with Product and Technology teams to understand the product roadmap and ensure customers clearly understand the value of new releases and enhancements. - Establish scalable programs, playbooks, and operating rhythms that enable consistent execution across all Client Success teams. - Review, analyze, and clearly communicate department performance through regular executive-level reporting. - Identify at-risk clients and orchestrate Improvement Plans as necessary by collaborating with the appropriate internal constituents. - Carry out additional responsibilities as assigned based on business needs. Qualifications - 10+ years of client success / account management experience. - 8+ years of progressive experience in a Customer Success and/or Professional Services leadership role. - Experience managing teams, including leading other people leaders. - A strong strategic vision for the customer experience, professional services, and customer support. - Exceptional written and verbal communication skills. - Demonstrated ability to problem solve; strong judgment and interpersonal skills. - The skills to be a data-driven decision maker, with a willingness to experiment and iterate. - A strong customer advocate with the ability and willingness to engage directly with customers. - Ability to work effectively with all levels of the organization. - Strong understanding of broader business initiatives and strategy and ability to incorporate this understanding into client interaction/outcomes. - Ability to travel throughout the year, including occasionally on weekends. Preferred Qualifications - SaaS experience. - Healthcare experience. - Bachelor’s Degree. Benefits - Generous annual bonus opportunity. - 401(k) with Employer Match. - Flexible Time Off: take time off when you need it without worrying about available hours. - 11 paid holidays. - Your Day Your Way - Celebrate a day of cultural or social significance to you. - Insurance: Choice of Medical, Dental, and Vision plans. - Health Savings Account with employer match. - Flexible Spending Account. - 100% Company-Paid Parental leave (After 6 months with the company). - 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance. - Nextech Luminary Peer Recognition Program. - Wellness Program including discounts on medical premiums. - Employee Assistance Program with free counseling sessions available. - Corporate Discounts on Retail, Travel, and Entertainment.

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com. Job Summary: The Sr SE (Technical Lead) is an experienced individual contributor who leads the delivery of complex features and projects and serves as a technical mentor and coach to other engineers. This role applies extensive understanding of development practices, systems design, and operational considerations to build high-quality, scalable solutions. The Sr SE (Technical Lead) influences technical direction, champions customer-focused decisions, and promotes continuous improvement, quality, collaboration, and clear communication across the team. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate. Essential Functions - Lead the design and implementation of complex features or subsystems, including breaking down work, estimating effort, and aligning plans with product and engineering goals. - Apply deep technical expertise to solve challenging problems, evaluate trade-offs, and guide architecture and design decisions within a domain. - Serve as a primary technical owner for one or more services or components, ensuring reliability, performance, security, and maintainability. - Partner with product management, design/UX, QA, and other teams to shape requirements, validate solutions with users or stakeholders, and ensure customer needs are central to decisions. - Set a strong example for code quality and testing practices, including robust unit, integration, and functional tests, and enforce standards through thoughtful code reviews. - Identify and drive improvements in tooling, processes, and system design that increase engineering effectiveness and product quality. - Mentor and coach junior and mid-level engineers through pairing, feedback, design reviews, and sharing best practices to grow the team’s capabilities. - Provide technical input into staffing, team composition, and sequencing of work to ensure successful delivery of initiatives. - Actively contribute to incident response, root-cause analysis, and follow-up actions to improve system resilience and customer experience. - Communicate expectations, priorities, and technical concepts clearly to diverse audiences, adapting depth and detail as needed. Minimum Requirements - Bachelor’s degree in Computer Science, Software Engineering, or a related field; or equivalent combination of education and experience. - Typically 7 years of professional software engineering experience. - Proven experience leading the design and delivery of complex features or projects within a production environment. - Strong expertise in one or more relevant technology stacks, including experience with distributed systems, APIs, data storage, and cloud services. - Demonstrated ability to set and uphold coding, testing, and operational standards across a team or domain. - Experience mentoring other engineers, providing actionable feedback, and helping shape technical growth plans. Preferred Qualification - Experience contributing to or influencing system-level architecture across multiple services or applications. - Demonstrated track record of leading cross-team initiatives, technical spikes, or proof-of-concept efforts that de-risk complex projects. - Experience with observability practices (logs, metrics, traces), SLOs, and designing systems for reliability and operability. - Background in regulated or compliance-sensitive environments (e.g., healthcare, financial services), including secure coding and data protection practices. - Active participation in technical communities, thought leadership through talks, blogs, or internal knowledge sharing. Working Environment / Physical Demands - 100% Remote - Activities require a significant amount of work in front of a computer monitor. Total Rewards: Generous annual bonus opportunity 401(k) with Employer Match Flexible Time Off: take time off when you need it without worrying about available hours 11 paid holidays Your Day Your Way - Celebrate a day of cultural or social significance to you Insurance: Choice of Medical, Dental, and Vision plans Health Savings Account with employer match Flexible Spending Account 100% Company-Paid Parental leave (After 6 months with the company) 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance Nextech Luminary Peer Recognition Program Wellness Program including discounts on medical premiums Employee Assistance Program with free counseling sessions available Corporate Discounts on Retail, Travel, and Entertainment

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com. Job Summary: Nextech is looking for a Manager, Quality Engineering to guide our test engineering and quality engineering teams in the management of our quality resources and continuous enhancement of our processes and practices. This role manages a team of talented, motivated software engineers in test and quality engineers to solve problems and implement quality engineering best practices in coordination with all other departments. As part of the quality engineering function, the focus of this role is to own the direction and execution for test automation development, CI/CD and regression test suites leading to customer success. The Manager, Quality Engineering is a hands-on role that requires the manager to be technically strong, experienced in test strategy and automation, possess strong leadership, able to work with cross-functional teams, and driven to ensure delivery of high-quality features. The Manager, Quality Engineering will work with the Sr. Director of Quality Engineering to determine priorities and define plans to achieve departmental and company goals. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Essential Functions - Lead a globally distributed team of QAE’s, SET’s, and Automation Engineers working on a world-class platform consisting of data processes, micro services and web applications built using cloud native technologies. - Establish a strong connection between customer scenarios and pre-release test coverage and automation. - Lead design and building of automated tests for Nextech’s products. - Automate the right tests at the right level: unit, integration, contract, API and UI. - Evangelize quality engineering best practices with Product, Development and DevOps teams around testing roadmap, tools and framework. - Establish quality assurance best practices and benchmarks and drive adoption across the QA team. - Drive continuous improvements in product testing processes (test plans, automation, testing resources, etc.) - Own Load Testing initiative to ensure our platforms scale effectively and we maintain the highest level of availability - Drive transformation for enterprise performance testing and engineering framework - Improve product delivery cycles through the integration of testing into the agile delivery cycle - Empower team to learn and grow and support them in their career goals. - A willingness to work on additional tasks and responsibilities that will positively contribute towards team, department, and company goals. - Prioritize multiple competing priorities. Minimum Requirements - Bachelor’s Degree in IT Management or relevant field - Solid knowledge of C#, Angular, SQL, and cloud hosting - 7-10 years industry experience, including testing of robust, scalable micro-service back ends - 3+ years’ experience managing and leading quality engineering teams working on enterprise products in a high-growth, fast-paced system software engineering company - Ability to create, analyze, and publish quality metrics and measures across teams to communicate release quality, and deliver status updates to senior management - Hands-on experience with industry-standard test automation tools and frameworks, such as Selenium, Playwright, RestAssured, Pact, JMeter and Azure load testing tools - Experience in CI/CD tools like Azure DevOps/GitHub Pipelines. - Knowledge of various software testing methods (Regression, Load/Stress, Code Coverage Analysis, Black/White box testing, Acceptance, Performance - Experience recommending and implementing best practices to improve quality engineering workflows and increase team productivity - Experience with test management tools (e.g., Zephyr, TestRail, XRay, Qtest, Quality Center) Preferred Qualifications - Proficiency in test engineering within the payments sector - Familiarity with Stripe for payment processing solutions - Skilled in using Git and GitHub for version control and collaboration - In-depth experience with Microsoft Azure and Azure DevOps for cloud computing and development operations - Practical experience with Jira for project management and issue tracking - Understanding of medical systems, including relevant processes and guidelines Working Environment/Physical Demands - Working Environment: - Remote - Long-distance or air travel as needed – not to exceed 10% travel. - Physical Demands: - Activities require a significant amount of work in front of a computer monitor Total Rewards: Generous annual bonus opportunity 401(k) with Employer Match Flexible Time Off: take time off when you need it without worrying about available hours 11 paid holidays Your Day Your Way - Celebrate a day of cultural or social significance to you Insurance: Choice of Medical, Dental, and Vision plans Health Savings Account with employer match Flexible Spending Account 100% Company-Paid Parental leave (After 6 months with the company) 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance Nextech Luminary Peer Recognition Program Wellness Program including discounts on medical premiums Employee Assistance Program with free counseling sessions available Corporate Discounts on Retail, Travel, and Entertainment

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com. Job Summary: The Regional Sales Manager is responsible for driving sales of Nextech’s solutions to assigned physician markets, primarily practices with one to two doctors. This role manages the full sales lifecycle, handling client prospects from marketing leads, trade shows, inquiries, and referrals. The Regional Sales Manager maintains strong customer relationships, delivers product demonstrations, and transitions new clients to the Client Success Manager for ongoing support. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Essential Functions - Lead the full sales cycle within the 1-4 physician specialty market segment. - Meet or exceed assigned quarterly and annual sales quotas and performance metrics. - Conduct qualification and discovery to assess prospective client needs. - Build trusted partnerships with prospects, clients, and internal teams with the highest integrity. - Deliver impactful virtual and in-person product demonstrations to physicians, administrators, and staff. - Manage a pipeline of inbound and self-sourced leads, developing strong relationships with potential clients. - Provide consistent and timely follow-up with prospects throughout the sales cycle. - Travel overnight to assigned territories as needed to conduct comprehensive sales activities. - Prepare and present price proposals tailored to prospective clients. - Present return on investment (ROI) calculations to highlight the value of Nextech’s solutions. - Negotiate contract terms within Nextech guidelines. - Complete all required documentation to ensure seamless implementation, support, and account management. - Support clients through the implementation and "go-live" process, maintaining contact during the transition to the Client Success Manager. - Utilize Salesforce to manage leads, track actions, and deliver accurate monthly and quarterly forecasts. - Stay informed on competitor products and market trends. - Carry out additional responsibilities as assigned based on business needs. Minimum Requirements - Proven experience in business development and managing full-cycle sales processes, or significant experience working in a healthcare practice within specialties like plastic surgery or dermatology. - Strong relationship management skills and a customer-first approach. - Demonstrated success in achieving or exceeding sales goals. - Professional demeanor in phone, virtual, and in-person meetings. - Excellent listening skills and the ability to overcome objections effectively. - Collaborative mindset with a strong ability to partner with peers, prospects, and clients. - Positive outlook, accountability for actions, adaptability to change, and solution focused. - Willingness and ability to travel 30-40% for trade shows, practice visits, and offsite meetings. Preferred Qualifications - Bachelor’s degree. - Experience in software sales. - Experience working within a healthcare practice environment Working Environment/Physical Demands - This is a remote role - Up to 40% travel, including air travel and long-distance driving within the assigned territory. - Ability to travel via commercial airlines and rental cars as needed. - Frequent walking and standing for long durations at trade shows and during interactions in the office. Total Rewards Monthly Commission Opportunity 401(k) with Employer Match Flexible Time Off: take time off when you need it without worrying about available hours 11 paid holidays Volunteer Time Off Insurance: Choice of Medical, Dental, and Vision plans Health Savings Account with employer match Flexible Spending Account 100% Company-Paid Parental leave (After 6 months with the company) 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance Nextech Luminary Peer Recognition Program Wellness Program Employee Assistance Program with free counseling sessions available Corporate Discounts on Retail, Travel, and Entertainment

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com. Job Summary The Senior Platform Engineer drives developer enablement through infrastructure automation, cloud platform optimization, standardized engineering workflows, strong security practices, and mentorship of junior engineers; as a result, improving the reliability, security, and scalability of Nextech products used by our customers. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Essential Functions - Platform CI/CD Enablement: Design, implement, and operate scalable, secure CI/CD workflows and deployment strategies that enable teams to deliver Nextech products to customers with greater speed, reliability, and confidence. - Infrastructure as Code (IaC) Excellence: Lead the creation and maintenance of a robust Infrastructure as Code ecosystem that promotes consistency, reusability, ease of use, cost efficiency, and high engineering quality across the platform. - Security & Compliance by Design: Embed security and compliance controls across cloud platforms, pipelines, networking, and infrastructure, partnering with engineering and security teams to ensure the secure delivery of customer‑facing products. - Observability & Telemetry: Lead the design and adoption of monitoring, logging, and alerting capabilities to support proactive performance tuning, improve system visibility, and enhance reliability for customers. - Production Operations & Reliability: Own platform stability through on call procedures and incident response, Root Cause Analysis (RCA), and continuous operational improvement to minimize customer impact and service disruption. - High Availability & Resilience: Design and support highly available, multi‑region architectures with strong resiliency, recoverability, and disaster recovery (DR) patterns to ensure uninterrupted customer access to Nextech products. - Automation & Scripting: Develop automation for provisioning, configuration, patching, and performance optimization to improve efficiency, consistency, and operational excellence across environments. - Technical Leadership & Mentorship: Provide technical leadership by mentoring junior engineers, modeling engineering best practices, and owning delivery quality across shared platform services. - Communication & Stakeholder Engagement: Communicate technical decisions clearly to engineering teams and leadership, align platform initiatives with business priorities, and anticipate customer needs to deliver long‑term value. Minimum Requirements - 5+ years hands-on cloud technologies (IaaS/SaaS/PaaS) - 3+ years Azure cloud experience - 3+ years working with CI/CD tools (preferably Azure DevOps or Github Actions) - 2+ years cloud networking (WAF, routing, vWAN, etc.) - Scripting (PowerShell, Python, .NET) - Terraform for IaC - Configuration management (Ansible/Puppet/Chef) - Strong Entra ID (formerly Azure AD) understanding - TCP/IP and OSI fluency - Certificate management - Experience with infrastructure, network, and application security best practices - Experience with APM (Dynatrace, Datadog, New Relic) - Proven experience in both Windows and Linux environments - Agile experience Preferred Qualifications - Bachelor’s degree in CS/Engineering or related field - At least one cloud-related certification - Experience defining secure patterns and multi-region scalability - Familiarity with DR planning Working Environment/Physical Demands - 100% Remote - Activities require a significant amount of work in front of a computer monitor Total Rewards: Generous annual bonus opportunity 401(k) with Employer Match Flexible Time Off: take time off when you need it without worrying about available hours 11 paid holidays Your Day Your Way - Celebrate a day of cultural or social significance to you Insurance: Choice of Medical, Dental, and Vision plans Health Savings Account with employer match Flexible Spending Account 100% Company-Paid Parental leave (After 6 months with the company) 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance Nextech Luminary Peer Recognition Program Wellness Program including discounts on medical premiums Employee Assistance Program with free counseling sessions available Corporate Discounts on Retail, Travel, and Entertainment

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com. Job Summary As the Product Marketing Manager for Patient Experience, you will be instrumental in shaping and executing the product marketing strategy for the Nextech Patient Experience platform. Patient Experience is a critical set of products that power and enhance the patient journey for healthcare practices. In this role, you will craft specialized messaging and positioning for Nextech Patient Experience, in partnership with segment focused Product Marketing Managers and work with the broader marketing team to conceive and develop innovative marketing programs to drive demand. The Product Marketing Manager will bring strong attention to detail, an eye for quality, along with the ability to grasp and translate technical capabilities into benefits. In your role as Product Marketing Manager, you will be the expert on the value our solutions provide to our clients and crafting the compelling, clear story; you will partner closely with cross-functional teams, especially product, to build a shared vision. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Essential FunctionsDevelop specialized positioning and messaging for Nextech Patient Experience that differentiates it within the healthcare patient engagement landscape. · Create and execute go-to-market (GTM) strategies for new features and enhancements, ensuring alignment with the broader patient experience solution and specialty-specific requirements. · Serve as the subject matter expert on your portfolio, understanding the value and benefits across different healthcare specialties. Translate complex patient journey capabilities into clear, compelling messages that resonate with healthcare practices, showcasing how it enhances patient experiences and simplifies practice workflows. · Collaborate with Product Management, segment-focused Product Marketing Managers, and cross-functional teams (including sales enablement, and marketing) to align on the market and product vision. · Own competitive intelligence and market trend analysis specific to your portfolio, focusing on how Nextech solutions stack up against competitors in features, pricing, and specialty-specific benefits. Research client personas across healthcare specialties to understand their unique payment processing needs and buying criteria. · Work with Key Opinion Leaders (KOLs) in various healthcare specialties to capture testimonials, case studies, and other content that highlights the benefits of Nextech Patient Experience for their specific practice types. · Monitor and analyze trends in the patient experience, particularly as they relate to different specialties, to inform positioning and messaging. · Perform additional responsibilities as assigned based on business needs Minimum Requirements - At least 3 years of product marketing experience. - Experience working with a SaaS company. - Bachelor’s degree in business, marketing, or a related field. - ·Strong written communication skills, with the ability to craft compelling messaging for both technical and non-technical audiences. - Strong presentation skills, comfortable presenting to internal teams and external stakeholders. - Excellent collaboration and interpersonal skills to work effectively with cross-functional teams, particularly segment-focused Product Marketing Managers. Preferred Qualifications· Experience in healthcare technology sector · Experience in healthcare patient experience technologies. · Proficiency in Salesforce.com or similar CRM tools. · Product Marketing Alliance Certification Working Environment / Physical Demands · Remote work environment within the United States · Long-distance or air travel as needed – not to exceed 15% travel. · Activities require a significant amount of sitting at office and work desks and in front of a computer monitor. Total Rewards: Generous annual bonus opportunity 401(k) with Employer Match Flexible Time Off: take time off when you need it without worrying about available hours 11 paid holidays Your Day Your Way - Celebrate a day of cultural or social significance to you Insurance: Choice of Medical, Dental, and Vision plans Health Savings Account with employer match Flexible Spending Account 100% Company-Paid Parental leave (After 6 months with the company) 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance Nextech Luminary Peer Recognition Program Wellness Program including discounts on medical premiums Employee Assistance Program with free counseling sessions available Corporate Discounts on Retail, Travel, and Entertainment

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com. Job Summary: We are seeking a strategic and hands-on Director of Total Rewards to lead the design, execution, and continuous evolution of our compensation, benefits, and recognition programs as we scale. Reporting to the SVP, Head of People & Culture, this role will play a key part in shaping a comprehensive Total Rewards strategy that supports our ability to attract, retain, and motivate top talent in a high-growth SaaS environment. This role is well suited for a collaborative leader who has successfully scaled Total Rewards programs within a 500+ employee organization and thrives in a player-coach capacity. The Director will balance strategic leadership with operational execution, driving program design while also rolling up their sleeves to implement solutions and develop a high-performing team. Success in this role requires strong business acumen and the ability to partner effectively with functional VPs and members of the Executive Leadership Team (ELT) to align rewards programs with business priorities. All Total Rewards programs and practices must be administered in compliance with applicable laws and regulations, including Equal Employment Opportunity, HIPAA, ERISA, and other relevant requirements Essential Functions: Benefits Strategy & Administration: - Oversee benefits strategy, including health, wellness, retirement, leave, and voluntary programs. - Evaluate and enhance benefit offerings to ensure competitiveness, cost-effectiveness, and alignment with employee needs. - Partner with brokers, vendors, and internal team to manage plan renewals, compliance, and employee communication. - Lead the RFP and renewal process, help negotiate contracts and rates, and ensure strong service delivery. - Lead annual open enrollment planning and execution, including system readiness, employee education, and post-enrollment audits. - Develop clear and engaging employee communication strategies to ensure understanding of benefits offerings and changes. Compensation Strategy & Operations: - Develop, implement, and continuously refine a comprehensive compensation philosophy aligned with company values and business goals. - Design and maintain salary structures, pay grades, and incentive plans across all levels and geographies. - Lead the annual compensation cycle (merit, bonus, market adjustments, promotions) in partnership with the VP, People & Culture, Finance and department leaders. - Provide strategic guidance on compensation decisions for new hires, promotions, and internal mobility. - Work with Learning and Development team and VP, People & Culture to align compensation strategy with Career Pathing programs Equity & Long-Term Incentives: - Own end-to-end equity administration, partnering with Finance and Legal as needed to ensure accuracy, compliance, and alignment with overall business objectives. - Manage equity software systems to maintain an accurate and up-to-date cap table; generate reports and analysis as needed. - Process new equity grants, terminate unvested grants for departing employees, and support the repurchase process in collaboration with Legal and our private equity partners. - Communicate approved equity grants to relevant managers for timely and accurate employee distribution. - Develop and recommend new equity grants for presentation and approval by the Compensation Committee. Compliance & Benchmarking: - Ensure all programs comply with federal, state, and international regulations. - Conduct regular market benchmarking and analysis to inform recommendations and maintain competitive positioning. - Administer compensation fairly across different protected classes. Systems & Reporting: - Oversee the administration, optimization, and ongoing maintenance of Nextech’s HRIS and compensation systems to ensure data integrity, usability, and scalability. - Lead system enhancements and process improvements to support Total Rewards programs, including compensation planning, job architecture, and performance management (in partnership with Business Partner team). - Collaborate with IT, HR, and external vendors to evaluate system capabilities and recommend new tools or configurations that support strategic objectives. - Manage all reporting and analytics for the Total Rewards function, including dashboards, compliance reports, and executive-level insights. - Ensure the accuracy and confidentiality of employee compensation and benefits data across all platforms. Leadership & Collaboration: - Lead, coach, and develop a small Total Rewards team while remaining hands-on in day-to-day execution. - Collaborate cross-functionally with Finance, Legal, Talent Acquisition/HR Business Partners, and Business Leaders to ensure programs are well-understood and effectively executed. - Serve as a strategic thought partner to the SVP, People & Culture and other functional leaders, bringing data-driven recommendations and practical solutions. - Partner closely with senior leaders, including functional VPs and members of the Executive Leadership Team (ELT), providing clear updates and insights on Total Rewards initiatives to drive alignment and informed decision-making. Minimum Requirements - Bachelor's degree in Human Resources, Business, or related field - 8+ years of progressive HR experience, including 3+ years leading Total Rewards programs and/or teams. - Experience in a high-growth SaaS or technology company with 500+ employees. - Experience in a company with at least $200m in revenue - Deep knowledge of compensation design, job leveling, benchmarking, and equity programs. - Experience running a self-insured medical plan. - Proven track record of implementing scalable, equitable, and data-driven rewards strategies. - Excellent communication and collaboration skills, with a strong service orientation. - Comfortable shifting between strategic thinking and hands-on execution. - Strong analytical skills with the ability to use Excel to organize information, identify trends, and support decision-making. Preferred Qualifications - Experience with ADP - Implementing or utilizing AI tools - Experience with compensation planning tools Working Environment/Physical Demands - This is a fully remote position based in the United States. The role requires reliable internet access and the ability to maintain a productive, professional home office environment. - The position may require travel 1–3 times per quarter for team meetings, leadership offsites, or company events. Travel is typically domestic and planned in advance. - Standard business hours are expected, with some flexibility based on time zone differences and business needs. Occasional extended hours may be required during peak planning or execution periods. Total Rewards - Generous annual bonus opportunity - 401(k) with Employer Match - Flexible Time Off: take time off when you need it without worrying about available hours - 10 paid holidays - Volunteer Time Off - Insurance: Choice of Medical, Dental, and Vision plans - Health Savings Account with employer match - Flexible Spending Account - 100% Company-Paid Parental leave - 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance - Nextech Luminary Peer Recognition Program - Wellness Program including discounts on medical premiums - Employee Assistance Program with free counseling sessions available - Corporate Discounts on Retail, Travel, and Entertainment - Pet Insurance options Generous annual bonus opportunity 401(k) with Employer Match Flexible Time Off: take time off when you need it without worrying about available hours 11 paid holidays Your Day Your Way - Celebrate a day of cultural or social significance to you Insurance: Choice of Medical, Dental, and Vision plans Health Savings Account with employer match Flexible Spending Account 100% Company-Paid Parental leave (After 6 months with the company) 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance Nextech Luminary Peer Recognition Program Wellness Program including discounts on medical premiums Employee Assistance Program with free counseling sessions available Corporate Discounts on Retail, Travel, and Entertainment

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com. Summer Internship 2026: The Nextech Summer Internship Program provides opportunity for those early in their career to encounter a breadth of experience in the fast-paced medical software Industry. We have many departments looking to hire an intern this summer. Some include and are not limited to: Finance, Accounting, Human Resources, Software Development, Marketing, Sales, and Product Management. The program is approximately 10-12 weeks long; starting June 2nd and continuing through August 7th This is a paid internship. Interns may work up to 28 hours per week. Weekly schedules will be decided on depending on the manager and their department. Our Talent Acquisition team will be reviewing resumes periodically and will be reaching out for interviews in the coming weeks (please review selection process below). Job Summary: The Software Engineer Intern role is primarily devoted to assisting with the design and development of next generation software for the Nextech product suite under the direction of a senior member of the Software Engineer team. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, PCI and other regulations, as appropriate. Essential Functions: - Assist with building software in a SCRUM environment using C#, SQL, and Angular - Embrace best practices in software development (Code Reviews, Unit Tests, CI/CD) and leverage them every day - Assist with performing mutual code reviews within your team to ensure high quality code - Cooperate closely with the team, scrum masters, and product owners - Carry out other duties as assigned Minimum Requirements: - Knowledge of C#, Angular, and SQL - Understands a full-stack approach to development - Desire to gain experience with the development of robust, scalable micro-service back ends - Desire to build zero-downtime deployments through coding innovation - The ability to learn how to write clean code, a love of unit testing, and the need to have your software to be usable from the very beginning - Personal drive to work in a dynamic environment where you can develop your skills - An appreciation for open and constructive dialog with your fellow team members Working Environment/Physical Demands: - Remote - Activities require a significant amount of sitting at office and work desks and in front of a computer monitor. Selection Process: - Candidates will first complete a brief one-way video interview, answering 5-6 questions to showcase their skills and experience. An invitation will be sent via email from Criteria Corp. - Skill-based assessment through our vendor Criteria - Interview with Hiring Manager - Panel interview with Team Generous annual bonus opportunity 401(k) with Employer Match Flexible Time Off: take time off when you need it without worrying about available hours 11 paid holidays Your Day Your Way - Celebrate a day of cultural or social significance to you Insurance: Choice of Medical, Dental, and Vision plans Health Savings Account with employer match Flexible Spending Account 100% Company-Paid Parental leave (After 6 months with the company) 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance Nextech Luminary Peer Recognition Program Wellness Program including discounts on medical premiums Employee Assistance Program with free counseling sessions available Corporate Discounts on Retail, Travel, and Entertainment

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com. This position is open within all states in the United States except for California. Job Summary The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include: Essential Functions - Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting - Answer incoming calls from the support queue - Reply to support emails in a timely fashion - Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines - Schedule and perform upgrades of the Nextech software - Investigate software exceptions and error reports following Nextech support guidelines - Provide exceptional customer service - Maintain detailed notes and documentation for each support incident in ticketing system Minimum Requirements - 1 year of experience in a software troubleshooting role with customers - Excellent technical skills, including basic computer skills - Strong interpersonal, written, and verbal communication skills - Demonstrated ability to constructively work within a team environment - Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word) - Excellent customer service skills - Ability to type at a rate of 30 WPM, with 90% accuracy Preferred Qualifications - Bachelor's degree - Salesforce experience - Experience using Zoom Contact Center (or similar) in a call center environment. - Ability to type at a rate of 50 WPM, with 95% accuracy Working Environment/Physical Demands - Working Environment: - Long-distance or air travel as needed – not to exceed 10% travel. - Physical Demands: - Activities require a significant amount of work in front of a computer monitor Overview of the end-to-end interview process: - One-Way Video Interview: When a candidate profile is selected to proceed forward, candidates will receive an invitation with a link to complete a brief one-way video interview. This interview includes 5-6 questions and should take less than 15 minutes to complete. - Assessment: Skill-based assessment through our vendor Criteria. This assessment will take approximately 20 minutes to complete. - Hiring Manager Interview: When a candidate is selected to proceed forward after the Video Screen, they will receive an invitation to be scheduled for a 45–60-minute Hiring Manager Interview. - Team Interview: When a candidate is selected to proceed forward, they will receive an invitation to be scheduled for a 60-minute team interview. - Final Selection: When a candidate has completed the Team Interview our team will make our determination on hiring. Total Rewards Generous annual bonus opportunity 401(k) with Employer Match Paid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays. Volunteer Time Off Insurance: Choice of Medical, Dental, and Vision plans Health Savings Account with employer match Flexible Spending Account 100% Company-Paid Parental leave (After 6 months with the company) 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance Nextech Luminary Peer Recognition Program Wellness Programs Employee Assistance Program with free counseling sessions available Corporate Discounts on Retail, Travel, and Entertainment

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com. Job Summary The Senior DevOps Engineer role is focused on continually improving Nextech’s infrastructure, automation and operations. In collaboration with other DevOps Engineers, Software Development Engineers and Cloud Engineers, you will support our efforts to deliver high-quality, high-value, scalable solutions to our customers. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Essential Functions - Infrastructure Automation & CI/CD: Design, implement, and maintain scalable infrastructure and automation processes, including Infrastructure as Code (IaC), CI/CD pipelines, configuration management, and monitoring systems. - Cross-Functional Collaboration: Partner with engineering teams to understand their technical needs and develop automated solutions that improve efficiency, scalability, and system reliability. - Monitoring & Optimization: Continuously enhance monitoring, alerting, and observability frameworks to proactively identify system performance and reliability improvements. - Continuous Improvement: Drive ongoing improvements in automation, infrastructure management, and process optimization to ensure high system availability, stability, and performance. - Mentorship & Leadership: Provide technical leadership and mentorship, conduct training sessions, and lead by example in best practices for DevOps, CI/CD, and infrastructure management. - Operational Excellence: Ensure the stability and reliability of production systems through day-to-day operations, incident response, and root cause analysis, including after-hours on-call support as needed. - Strategic Initiative Ownership: Take ownership of key projects, from concept to execution, ensuring alignment with business objectives, timelines, and technical requirements. - Effective Communication: Communicate technical concepts clearly and effectively to stakeholders at all levels, fostering collaboration and transparency across teams. - Carry out additional responsibilities as assigned based on business need. Minimum Requirements - 5+ years of working experience in the tech industry - 4+ years of DevOps experience - Strong understanding of Azure - Proven record of implementing DevOps in a Windows-based environment - Experience using Infrastructure as Code (IaC) tools such as Terraform to automate the creation of infrastructure - Experience implementing configuration management tools such as Ansible, Puppet, or Chef - Experience building secure CI/CD pipelines leveraging tools like Azure DevOps, GitHub Actions, or Jenkins - Experience with at least 1 scripting or programming language such as PowerShell, Python, .NET - Hands-on experience working with APM solutions such as Dynatrace, Datadog or New Relic - Experience working in an Agile method environment Preferred Qualifications - At least one Cloud related certification Working Environment/Physical Demands - 100% Remote - Activities require a significant amount of work in front of a computer monitor Total Rewards Generous annual bonus opportunity 401(k) with Employer Match Flexible Time Off: take time off when you need it without worrying about available hours 11 paid holidays Volunteer Time Off Insurance: Choice of Medical, Dental, and Vision plans Health Savings Account with employer match Flexible Spending Account 100% Company-Paid Parental leave (After 6 months with the company) 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance Nextech Luminary Peer Recognition Program Wellness Program including discounts on medical premiums Employee Assistance Program with free counseling sessions available Corporate Discounts on Retail, Travel, and Entertainment Pet Insurance options