• Lead and run day-to-day operations of a global 24/7 content moderation team. • Oversee enforcement of platform policies across text, images, video, and audio content. • Monitor and report on team performance against SLAs, accuracy, and quality metrics. • Conduct regular audits to ensure consistency, accuracy, and policy alignment. • Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways. • Manage the end-to-end process for handling content complaints and violations, including removals and appeals. • Set performance goals, conduct evaluations, and provide coaching to support career development. • Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources. • Report weekly on department status, including quality metrics, flagged content, and escalations. • Partner with Trust & Safety leadership to provide operational insights for policy and product improvements. • Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.

• The Content Specialist will work with the marketing team and interdepartmentally to support the production and release of collateral, digital content, and other applicable deliverables. • Work closely with the Senior Content Manager, the marketing team, and with other teams across Civitech. • Research, write, edit, and proofread digital content including web copy, blog, case studies, one-pagers, and social media. • Manage deadlines, timelines, and content calendars to ensure a consistent release of content. • Collaborate cross-functionally to develop content that showcases team achievements and wins, highlights interesting data, and appropriately promotes Civitech products.

• Design social media banners, one-pagers, and flyers in Figma based on existing brand templates. • Create professional, on-brand executive presentations in PowerPoint from technical, content-heavy slides. • Format case studies and commercial offers in Word to ensure a crisp and consistent visual standard. • Write engaging LinkedIn posts and social media copy in American business English. • Draft blog articles based on technical briefs provided by subject matter experts. • Upload and format blog articles in WordPress, ensuring correct layout, tagging, and basic SEO practices. • Build and update simple landing pages using the existing WordPress theme and page builder. • Work closely with the Marketing Lead and technical teams to ensure content accuracy and brand consistency. • Maintain high quality and consistency across all marketing materials and channels. • Support campaign execution with fast, reliable delivery of visual and written assets.

• Write several high-quality blogs per month for University Recruiting and Talent Acquisition leaders • Translate research insights into clear, compelling narratives tailored to executive audiences • Maintain a consistent Veris Insights voice across long-form and short-form content • Own copy for LinkedIn newsletters, paid media assets, and campaign messaging • Own Veris Insights’ organic social presence and editorial calendar with a primary focus on LinkedIn • Produce content for key thought leaders within the firm on a monthly basis • Develop social copy, captions, and posting strategy aligned to brand and audience goals • Create and manage multimedia content including graphics, short-form video, and carousels • Execute creative and copy for paid media campaigns across channels, primarily LinkedIn Ads • Format and publish HTML emails, newsletters, and campaign sends • Ensure all assets meet brand standards and are executive-ready