• Define and document copy and tone guidance within Mana, our Design System, creating the foundation for consistent, inclusive, and accessible language across Discord • Collaborate with Brand, Legal, and Policy teams to align product language with company standards and values • Build an AI-powered tool that enables teams to write their own copy following established guidelines, scaling your impact across the organization • Build tools to catch non-compliant copy in code and suggests improvements, preventing issues before they reach users • Partner with design and product teams to write and review critical in-product copy for major initiatives • Establish a review process that catches copy-related risks before launch

• Lead end-to-end design for marketing, editorial, and information-rich web and mobile experiences • Create and maintain design systems and reusable patterns • Collaborate closely with cross-discipline teams • Lead workshops and presentations as a primary design partner • Use motion and interaction design strategically

• Responsible for creation and maintenance of policy content for P&C products • Contributing to new product ideas and product enhancements • Collaborating with regulatory team to ensure compliance and accuracy • Drafting policy forms and conducting industry research • Assist with implementation of approved filings and develop communication materials

• Develop and own Loop’s content strategy across the funnel: thought leadership, data-backed reports, real-world case studies, and brand-led storytelling. • Design, orchestrate, and govern AI-powered content systems that can scale quality, consistency, and personalization. • Act as editor-in-chief for Loop’s marketing org—setting standards, reviewing high-impact work, and ensuring every story, campaign and moment feels unmistakably “Loop”. • Work closely with Product Marketing, Customer Marketing, Partnerships and Data to turn product usage, returns trends, and Gong calls into the Loop story that builds our category. • Become the primary content and SEO owner of the Loop website, testing headlines, updating meta descriptions, writing blogs and case studies, etc. • Create (and coach others to create) content that is opinionated, differentiated, and impossible to ignore. • Develop content for brand campaigns that build credibility with the right audiences.