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Content Moderation Supervisor
Location
Colombia
Posted
151 days ago
Salary
0
Seniority
Senior
Job Description
Content Moderation Supervisor
Team Centro
• Lead and run day-to-day operations of a global 24/7 content moderation team. • Oversee enforcement of platform policies across text, images, video, and audio content. • Monitor and report on team performance against SLAs, accuracy, and quality metrics. • Conduct regular audits to ensure consistency, accuracy, and policy alignment. • Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways. • Manage the end-to-end process for handling content complaints and violations, including removals and appeals. • Set performance goals, conduct evaluations, and provide coaching to support career development. • Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources. • Report weekly on department status, including quality metrics, flagged content, and escalations. • Partner with Trust & Safety leadership to provide operational insights for policy and product improvements. • Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.
Job Requirements
- 3–5 years of experience in content moderation, online safety, or related operational management.
- Proven leadership experience with team management responsibilities.
- Strong knowledge of online content risks, harmful behaviors, and platform safety practices.
- Ability to make quick, fair, and balanced decisions under pressure.
- Excellent communication and coaching skills.
- Emotional resilience and demonstrated ability to support teams handling sensitive content.
- Familiarity with moderation tooling, workflows, and escalation frameworks.
Benefits
- Gym/fitness allowance.
- Work From Home allowance.
- Education allowance to keep your skills and learning current.
- Your choice of access to Udemy, Laracast or LinkedIn Learning.
- Birthday Holiday.
- … and much more!
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