• Serve as the first point of contact for customers and supported employees, responding to inquiries via phone, email, and chat in a timely and professional manner while meeting SLAs. • Provide accurate information on Pebl services, HR processes, and operational procedures using a customer-first approach. • Resolve issues efficiently, escalating when necessary while maintaining ownership through resolution. • Build strong relationships through clear, empathetic, and professional communication. • Own end-to-end HR support for the Korea entity, focusing on day-to-day operations, employee inquiries, and compliance-related requests. • Act as the Market Lead and SME for Korea, ensuring accurate guidance on local employment practices, labor regulations, and operational requirements. • Support HR operations outside of Korea as needed, flexing to global priorities and business needs. • Manage and resolve HR support tickets for Korea and global markets, ensuring timely, accurate, and consistent service. • Partner with internal teams to troubleshoot issues and drive effective resolutions. • Maintain high-quality case documentation within CRM and support platforms. • Monitor and maintain customer satisfaction metrics, proactively improving service quality and outcomes. • Identify opportunities to enhance workflows, documentation, and overall customer experience. • Create and maintain internal documentation and self-service resources to reduce repeat inquiries and support scalability.

Role Description In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments, this role is responsible for serving as the initial point of contact for new and established CommUnityCare patients. Functions include: - Appointment scheduling - Providing information about the status of patient prescriptions - Serving as a single point-of-contact for community providers serving CommUnityCare patients - Relaying messages to clinic staff as needed Responsibilities Essential Duties: - Provide exceptional customer service to all patients, including but not limited to scheduling and confirming appointments, using a multiline phone, and performing data entry into the EPIC Electronic Practice Management (EPM) system. - Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of the patient and/or their representative. - Maximize CommUnityCare resources through efficient scheduling practices. - Interview new patients and/or their representative to identify the proper match with a CommUnityCare clinic and primary care provider (PCP). - Gather patient demographic and insurance information to begin the scheduling process. - Identify urgent scheduling needs and prioritize them with the appropriate clinic. - Resolve patient inquiries as directed. - Facilitate financial screening services. - Perform other duties as assigned. - Ensure a positive patient experience through professional interaction with patients and proper phone greeting etiquette. - Maintain strict confidentiality of personal health information (PHI). - Meet or exceed identified patient experience metrics. - Schedule appointments accurately and efficiently, using established guidelines. - Follow standardized patient scheduling practices, utilizing telephone scripts as provided. - Maintain a positive and flexible attitude, cooperate and work collaboratively to help others. - Embrace diversity throughout the workplace with patients, their families, and co-workers by making a genuine effort to understand the needs of others. - Collaborate with all departments and divisions of CommUnityCare to provide patient-centered care. - Follow the CommUnityCare Code of Conduct and exhibit CommUnityCare Core Values at all times. Qualifications - MINIMUM EDUCATION: High school diploma or equivalent - MINIMUM EXPERIENCE: 1 year previous experience in a medical or call-center setting required - Ability to type at least 45 wpm - Previous scheduling, registration, billing, or administrative assistant experience Requirements - Knowledge of appointment scheduling - Ability to implement defined scheduling protocols - Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager - Working knowledge of the Epic EPM/EMR Systems and standard Microsoft Office tools, including Outlook, Word, and Excel - Bilingual (English/Spanish) strongly preferred - Ability to multitask while working in a fast-paced environment

• Supports the Human Resources department by assisting with benefit programs, HRIS administration, payroll processing, training and development coordination, and employee engagement initiatives • Works closely with the Senior HR Generalist to provide support with benefit administration, open enrollment, and other HR functions • Assists with payroll preparation by verifying employee data and timekeeping records • Drafts and distributes HR-related communications, including policy updates, benefit notices, and training announcements • Organizes employee training sessions and tracks completion

• Teaches courses in discipline • Maintains attendance records, determines and submits grades with established timeframes established by the University • Creates a welcoming, inclusive and productive learning environment • Supports the resolution of student issues related to course instruction • Provides feedback on what is working and what is not with the course • Participates in all department meetings and required training • Participates in personal professional development • Performs other duties as assigned by the Lead Faculty