Role Description In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments, this role is responsible for serving as the initial point of contact for new and established CommUnityCare patients. Functions include: - Appointment scheduling - Providing information about the status of patient prescriptions - Serving as a single point-of-contact for community providers serving CommUnityCare patients - Relaying messages to clinic staff as needed Responsibilities Essential Duties: - Provide exceptional customer service to all patients, including but not limited to scheduling and confirming appointments, using a multiline phone, and performing data entry into the EPIC Electronic Practice Management (EPM) system. - Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of the patient and/or their representative. - Maximize CommUnityCare resources through efficient scheduling practices. - Interview new patients and/or their representative to identify the proper match with a CommUnityCare clinic and primary care provider (PCP). - Gather patient demographic and insurance information to begin the scheduling process. - Identify urgent scheduling needs and prioritize them with the appropriate clinic. - Resolve patient inquiries as directed. - Facilitate financial screening services. - Perform other duties as assigned. - Ensure a positive patient experience through professional interaction with patients and proper phone greeting etiquette. - Maintain strict confidentiality of personal health information (PHI). - Meet or exceed identified patient experience metrics. - Schedule appointments accurately and efficiently, using established guidelines. - Follow standardized patient scheduling practices, utilizing telephone scripts as provided. - Maintain a positive and flexible attitude, cooperate and work collaboratively to help others. - Embrace diversity throughout the workplace with patients, their families, and co-workers by making a genuine effort to understand the needs of others. - Collaborate with all departments and divisions of CommUnityCare to provide patient-centered care. - Follow the CommUnityCare Code of Conduct and exhibit CommUnityCare Core Values at all times. Qualifications - MINIMUM EDUCATION: High school diploma or equivalent - MINIMUM EXPERIENCE: 1 year previous experience in a medical or call-center setting required - Ability to type at least 45 wpm - Previous scheduling, registration, billing, or administrative assistant experience Requirements - Knowledge of appointment scheduling - Ability to implement defined scheduling protocols - Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager - Working knowledge of the Epic EPM/EMR Systems and standard Microsoft Office tools, including Outlook, Word, and Excel - Bilingual (English/Spanish) strongly preferred - Ability to multitask while working in a fast-paced environment

• Supports the Human Resources department by assisting with benefit programs, HRIS administration, payroll processing, training and development coordination, and employee engagement initiatives • Works closely with the Senior HR Generalist to provide support with benefit administration, open enrollment, and other HR functions • Assists with payroll preparation by verifying employee data and timekeeping records • Drafts and distributes HR-related communications, including policy updates, benefit notices, and training announcements • Organizes employee training sessions and tracks completion

• Teaches courses in discipline • Maintains attendance records, determines and submits grades with established timeframes established by the University • Creates a welcoming, inclusive and productive learning environment • Supports the resolution of student issues related to course instruction • Provides feedback on what is working and what is not with the course • Participates in all department meetings and required training • Participates in personal professional development • Performs other duties as assigned by the Lead Faculty

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role We’re on the hunt for a unicorn. Not just any unicorn - but one who can lead massive transformation, master change management, and make AI adoption feel like magic. Your Superpowers - Change Whisperer: You know how to move hearts, minds, and workflows. ADKAR, Kotter, and a sixth sense for resistance and transformation unlocks. - Creative Communicator: You turn strategy and change into story. Think branded comms, digital campaigns, and messages that actually get read. - Transformation Trailblazer: You’ve led big, bold change. You know how to make AI adoption stick - and make it exciting. Work Location Fully remote position open to candidates based anywhere in the U.S. The Main Responsibilities What You’ll Do - Architect and lead enterprise-wide transformation (AI-first, of course). - Build the narrative that makes change irresistible. - Design innovative, modern, branded, digital-first comms that spark engagement. - Coach leaders, rally teams, and make change feel like a movement. - Track adoption, engagement, and impact - and iterate like a pro. AI Fluency, Foresight & Execution - You bring deep experience translating AI potential into real-world impact. You don’t just understand AI—you know how to operationalize it. - You can are a process mapping wizard who can spot automation and augmentation opportunities, and partner with teams to turn ideas into shipped capabilities. You guide leaders and teams through the mindsets, behaviors, and rituals needed to adopt AI responsibly and confidently. - You build playbooks, pilots, and scaled rollouts that make AI feel intuitive, safe, and essential. - Most importantly, you help the organization build AI muscle—not through hype, but through meaningful, measurable change. What We Look For in a Candidate - 10+ years leading transformation and change. - Mastery of change frameworks (ADKAR, Kotter, etc.). - Industry level transformation and change orchestration in a complex environment. - Talent Management and organizational design at scale. - Killer storytelling and digital communications chops. - Executive presence and creative flair. - Data-driven mindset with a love for feedback loops. How We’ll Know You’re Winning - AI tools adopted, workflows transformed. - You like yeses not nos. You turn ambiguity to clarity as easy as 1, 2, 3. - Employees say “I get it—and I’m in.” - Communications that get clicks, views, and buzz. - Leaders lean on you. Teams follow you. - Transformation milestones hit. Culture shifts felt. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: - Benefits - Bonus Structure #LI-Remote #LI-AF1 Requisition #: 341121 Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.