AllOne Health

• Client Relationship Management Works collaboratively to serve as the liaison between the organization and a substantial number of EAP client accounts. • Builds and proactively maintains relationships with client HR teams, leadership, and stakeholders, while balancing engagement with productivity. • Collaborates with team members to learn about individual clients and strategizes together to conduct regular communications and support for the client group. • Assesses any special needs or requirements of specific clients and works collaboratively to adjust programming accordingly and ensure satisfaction with EAP services. • Performs in the context of a team of Client Relations Managers supporting the transactional and performance-specific needs of organizational clients. • Available to be on-call after-hours as part of a shared rotation • Program Implementation, Strategic Development, & Ongoing Support Coordinates the onboarding process for new clients, including service delivery setup, training, and communication plans. • Collaborates with internal teams to provide standard offerings while working to align client-specific goals and organizational culture within the scope of the EAP. • Manages accounts with efficiency, ensuring fundamental access to all EAP services for members, and promotional assets are available to HR and Benefits managers. • Provides ongoing support to customer points of contact, addressing inquiries, concerns, or escalations promptly and effectively. • Engagement & Utilization Develops and executes engagement strategies to promote EAP awareness and utilization among client employees. • Coordinates the delivery of presentations, webinars, and training sessions to employees and management on available EAP services and wellness topics.

• Perform clinical work including intake, assessment, crisis management, short-term counseling, resource referrals, and case management follow up • Responsible for providing clinical services at the point of employee or dependent client interface, telephonically, in office, or on the customer workplace site • Provides management and organizational consultations to employer customer contacts • Responds to workplace trauma, crisis, and loss • Enters relevant client interface data into the EAP Expert database system on a routine basis, immediately following the point of service • Perform other related duties as needed and/or required and maintain a high level of productivity

• Identify, recruit, and contract with mental health providers to meet network needs • Conduct outreach to potential providers with underrepresented specialties and markets • Facilitate the contracting process with providers • Assist providers through the credentialing process • Provide guidance on recruitment procedures and support process improvements • Maintain accurate records of outreach, contracts, and onboarding milestones • Work with Marketing, Legal, Compliance, and Provider Relations teams to align strategies

• Manage the report(s) that support the Regional Vice President, Executive Operating Director, Client Relations Director, and Senior Clinical Consultant with day-to-day operational tasks • Support smooth communication and alignment between the regional leadership team and other functional departments (e.g., finance, HR, marketing, operations) • Coordinate supply and equipment inventories • Manage schedules such as clinical schedules, on-call schedules, holiday schedules, and recurring meetings • Support the contract management process proactively from implementation, onboarding, renewals, mid-cycle changes, and off-boarding • Coordinate internal meetings and communications across departments • Provide day-to-day administrative support to team members across the business unit • Provide administrative and practical support to customers and external entities as required

• Serve as the primary liaison and point of contact for formal referrals to AOH for clinical assessment and treatment • Provide intensive case management from initial consultation through ongoing care coordination • Collaborate closely with case-specific treatment providers to ensure high-quality, client-centered service delivery • Partner with the Managing Director to maintain strong alignment with customer needs and expectations • Participate in and present to key stakeholders during regularly scheduled customer meetings • Ensure timely, accurate documentation and clear communication of all case management activities within the customer relationship management (CRM) system • Maintains availability as a primary point of contact, demonstrating prompt responsiveness and quick turnaround for acute cases and new referrals • Provides initial consultations to assess the scope of referrals and ensure alignment among all engaged stakeholders • Manages and coordinates appropriate releases of information for clients and all relevant treatment, assessment, and referral partners • Participates in regularly scheduled case review meetings for active and monitored cases with the referring organization

• Lead the end-to-end proposal development process, including planning, writing, editing, and submission of RFP responses • Develop clear, concise, and persuasive content aligned with client requirements and evaluation criteria • Customize responses to reflect client-specific needs, industry context, and organizational strengths • Collaborate with internal stakeholders (clinical, operations, account management, legal, finance) to gather content and ensure accuracy • Ensure compliance with all RFP instructions, formatting, and submission requirements • Manage multiple proposals simultaneously while meeting strict deadlines • Participate in proposal strategy discussions and contribute to win themes and positioning • Review and edit content for clarity, consistency, and quality • Support continuous improvement of proposal processes and tools

Manage client relationships and satisfaction for Employee Assistance Programs, coordinate onboarding and training, analyze program utilization to improve engagement, and collaborate with internal teams to customize and expand service offerings.

• The AI‑Enabled Full Stack Developer plays a critical role in designing, developing, and maintaining scalable, secure, and high‑quality applications • Responsible for end‑to‑end front‑end and back‑end development and for integrating AI‑driven capabilities into enterprise applications • Collaborates closely with cross‑functional teams to deliver innovative, maintainable, and performant solutions that align with business objectives • Design and develop responsive, user‑friendly web interfaces using HTML, CSS, JavaScript, and modern frameworks such as React or Angular • Build and maintain server‑side logic, APIs, and services using technologies such as Node.js, Express, and supporting frameworks • Integrate AI services and capabilities into applications, including LLM APIs, AI agents, intelligent search, summarization, recommendations, and workflow automation • Prototype quickly, then harden solutions for production with monitoring, logging, evaluation, and performance optimization • Leverage AI coding tools (e.g., copilots, code generation, refactoring, and test generation tools) to improve development speed, code quality, and maintainability • Implement guardrails for AI systems including prompt safety, data protection, hallucination mitigation, access control, and output validation • Seamlessly integrate front‑end, back‑end, AI services, and third‑party systems to deliver cohesive and performant user experiences • Write, execute, and maintain automated tests, including unit, integration, and AI‑assisted test generation, to ensure application stability and reliability • Maintain and enhance existing applications, optimizing performance, security, and scalability while incorporating AI‑driven improvements where appropriate • Apply secure coding practices and ensure compliance with data privacy and security standards • Work closely with product owners, designers, architects, and other developers to deliver solutions aligned with business requirements and technical standards • Produce clear documentation for codebases, APIs, AI integrations, and development processes to support maintainability and knowledge sharing • Stay current with emerging AI technologies, frameworks, and development practices, and recommend practical adoption opportunities to enhance the development lifecycle • Mentor and upskill existing developers on AI concepts, patterns, and best practices.

• Supports the Human Resources department by assisting with benefit programs, HRIS administration, payroll processing, training and development coordination, and employee engagement initiatives • Works closely with the Senior HR Generalist to provide support with benefit administration, open enrollment, and other HR functions • Assists with payroll preparation by verifying employee data and timekeeping records • Drafts and distributes HR-related communications, including policy updates, benefit notices, and training announcements • Organizes employee training sessions and tracks completion

• Own and execute the month-end and year-end close processes in accordance with GAAP • Prepare and post recurring and non-recurring journal entries (e.g., accruals, prepaids, depreciation) • Reconcile general ledger accounts and resolve discrepancies • Analyze monthly financial results and provide variance explanations • Support the preparation of financial statements and internal reports • Maintain and update accounting schedules (fixed assets, amortization, etc.) • Assist with audits by providing supporting documentation and responding to inquiries • Collaborate with cross-functional teams to gather information and improve close efficiency • Continuously identify process improvements and help implement best practices in financial operations