This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Banyan Treatment Centers is seeking a detail-oriented and compassionate Patient Financial Counselor to support our Revenue Cycle Management team by helping patients and families understand financial responsibility and resolve outstanding balances related to treatment. In this role, the Patient Financial Counselor is responsible for: - Collecting patient payments - Reviewing accounts receivable accuracy - Assisting with billing resolution - Ensuring professionalism, confidentiality, and compliance with applicable regulations This role works closely with Intake and Finance teams to support: - A smooth admissions process - Accurate financial documentation - Timely payment solutions Making a direct impact on the patient experience and the financial health of our programs. Qualifications - Associate degree required (Bachelor’s preferred) or equivalent relevant experience - Minimum of 2 years of patient account resolution experience (behavioral healthcare, strongly preferred) - Strong understanding of insurance benefit terms and patient financial responsibility - Excellent organizational skills, attention to detail, and time management - Ability to work independently and meet deadlines in a fast-paced environment - Strong written and verbal communication skills with a patient-centered approach - Proficiency in Microsoft Office (Outlook, Word, Excel) - Familiarity with EHR systems (CollaborateMD, Salesforce, Kipu preferred) - Knowledge of revenue cycle processes (Behavioral Health preferred) Requirements - Collect patient responsibility payments including deductibles, copays, and coinsurance - Contact patients and/or authorized family members to resolve outstanding balances - Provide clear, compassionate communication to support financial understanding and resolution - Assist patients with setting up reasonable payment plans when appropriate - Quote private pay pricing and explain financial terms as needed - Review and manage accounts receivable (AR) to verify accuracy and ensure balances are worked accordingly - Research and resolve billing inquiries and account questions - Accurately document all actions taken to reconcile balances and support payment resolution - Identify account discrepancies including adjustments, write-offs, overpayments, and refunds - Partner with Intake team to obtain signed financial documentation (Standard Fee Agreement) - Verify and update patient demographics and registration information as needed - Provide professional customer service to patients and insurance representatives - Maintain strict confidentiality of patient and company information - Ensure work is completed in accordance with federal and state regulations, including patient privacy laws - Follow Banyan policies related to corporate compliance, workplace safety, and organizational integrity Benefits - Comprehensive medical, vision, and dental insurance - Life and disability coverage - 401(k) with employer match - Paid time off and holidays - Wellness incentives - Employee assistance programs Company Description Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care.

• Keep up to date with current college admission changes. • Available for 20-25 students with flexibility based on schedule and bandwidth. • Advise students about extracurriculars that expand interests and may potentially present leadership opportunities. • Help students with meaningful summer plans by applying to internships, explore competitions, research opportunities, and community service options. • Create a plan for standardized testing that includes strategies for improving scores and help decide which tests are appropriate. • Help create college lists, rate colleges for students (reach, target, and safety), and offer tips for college visits. • Guidance through the entire application process: personal statement, activities, resume, recommendation letters, essay review and edits, utilizing research when necessary, reviewing entire application materials before submitting. • Strategizing plan for early action, early decision, regular decision as well as waitlisted strategies and college choice guidance. • Discuss financial aid resources and guidance as well as merit scholarship resources. • Prepare for sessions in advance, be on time, log sessions in a timely manner, stay in touch with students, maintain a healthy relationship with parents, and include parents in all communications. • Attend monthly team meetings. • Utilize resources available within Empowerly to provide optimal advice for all students. • Monitor Empowerly email account and Slack account for up-to-date Empowerly communications.

• Provide high-quality, client-centered, Christian faith-based counseling via telehealth. • Support clients in navigating life challenges while incorporating Biblical principles and spiritual guidance. • Collaborate with clients to develop personalized treatment plans based on their unique needs and spiritual beliefs. • Maintain clear and timely documentation of client sessions. • Stay current with continuing education and licensure requirements.

• Provide executive and leadership-focused counseling via telehealth • Apply evidence-based therapeutic approaches adapted for leadership contexts • Support clients in managing stress, performance pressure, and role complexity • Maintain ethical, professional, and clinically appropriate care • Complete documentation and session notes in a timely manner • Collaborate with leadership and clinical support teams • Participate in ongoing training and professional development related to leadership and executive counseling