Banyan Treatment Centers

Role Description We are seeking a Utilization Review Specialist to join our corporate team in Pompano Beach, FL. The position is responsible for contacting external case managers and managed care organizations for pre-authorization and concurrent reviews for the duration of a patient’s treatment stay. They also establish and maintain contracts with managed care companies and request rate increases when deemed appropriate. Key Responsibilities - Manage a caseload of 50–75 patients and authorize 15–25 cases daily, ensuring timely utilization reviews and appropriate level of care. - Verify insurance benefits, coordinate authorizations, and communicate effectively with managed care providers. - Conduct admission and continuing-stay reviews to assess medical necessity and ensure compliance with treatment standards. - Collaborate with clinical and billing departments to support discharge planning, documentation, and timely reimbursement. - Identify and address over/underutilization trends and assist in resolving outstanding case issues with insurers. Qualifications - High School diploma or equivalent; graduate degree in a health or behavioral health related field preferred. - Minimum of one-year experience working in a utilization review position (psychiatric or chemical dependency). Benefits - Medical, vision, and dental insurance. - Whole and term life insurance. - Short- and long-term disability coverage. - 401(k) with employer match. - Paid time off and holidays. - Wellness, assistance, and referral programs.

Banyan Treatment Centers is seeking a strategic, clinically driven Telehealth Clinical Services Director to lead and scale the national telehealth clinical program, expanding access to high-quality, compassionate care for individuals with substance use disorders and mental health conditions. This role partners with executive leadership, enterprise clinical teams, and cross-functional departments to drive clinical quality, consistency, and program performance at scale, with a focus on operational execution and measurable outcomes. The Telehealth Clinical Services Director oversees telehealth clinical services, ensuring the delivery of compliant, effective behavioral health treatment through virtual programming. In this role, you will lead and develop clinical staff, uphold clinical standards, manage risk, and ensure consistent care delivery across the program. Banyan Treatment Centers is a leading national provider of intensive treatment for individuals facing substance use and co-occurring mental health disorders. Backed by TPG, Banyan continues to expand access to care across new markets and service lines. As telehealth services expand across multiple states, this position provides the leadership necessary to maintain treatment integrity, develop and lead a high-performing clinical team, and meet regulatory compliance within a virtual care environment. Position Details • Reporting To: Telehealth Division Director/COO/CEO • Schedule: Full-Time • Location: Remote • Travel: Up to 25% of the time Key Responsibilities • Lead the clinical strategy and execution of Banyan’s national telehealth program • Drive standardization of clinical care delivery across markets to ensure quality and consistency • Evaluate clinical outcomes, regulatory requirements, and program performance to inform decision-making • Translate data and operational insights into scalable improvements • Oversee telehealth clinical operations across multiple states • Own performance across clinical quality, patient engagement, and outcomes • Identify performance gaps and implement solutions across programs • Build and refine processes that support scalable, consistent care delivery • Monitor utilization review workflows and level-of-care alignment • Supervise and develop telehealth supervisors, therapists, and clinical staff • Strengthen clinical supervision practices to support high-performing teams • Lead multidisciplinary clinical meetings aligned with Banyan’s clinical model • Support recruitment, onboarding, and development of clinical staff • Ensure adherence to regulatory, accreditation, and payer standards • Oversee documentation quality, chart audits, and compliance initiatives • Manage clinical risk, including high-acuity cases and incident review • Ensure alignment with Banyan’s clinical philosophy and standards of care • Partner with Admissions, Utilization Review, Compliance, IT, and Business Intelligence teams • Collaborate with executive leadership to align telehealth strategy with enterprise priorities • Communicate performance insights, risks, and recommendations to leadership • Ensure clinical strategies are executable within operational realities Qualifications & Core Competencies • Master’s Degree in Social Work, Mental Health Counseling, Marriage & Family Therapy, or related field • Active clinical licensure required (LCSW, LMHC, LMFT, or equivalent); Clinical Supervisor credential preferred where applicable • Minimum 3 years of clinical leadership or supervision experience • Minimum 5 years of clinical behavioral health experience, including substance use and/or mental health treatment • Experience leading or supporting multi-site, multi-state, or scaled clinical telehealth operations strongly preferred • Strong understanding of regulatory and state standards, clinical compliance, and behavioral health treatment models • Demonstrated ability to build, standardize, or improve clinical programs across teams or locations • Proven ability to translate clinical strategy into operational execution and measurable results • Demonstrated ability to supervise and develop clinical staff. • Comfortable operating in a fast-paced, growth-oriented environment Why Join Banyan Treatment Centers? This is a high-impact, build-and-scale opportunity within a rapidly growing, PE-backed healthcare organization. As Telehealth Clinical Services Director, you will play a critical role in driving clinical quality and consistency across a national telehealth platform, strengthening supervision, optimizing programming, and improving treatment outcomes at scale. In this role, you will: • Take ownership of clinical performance across a growing, multi-state telehealth platform • Drive measurable improvements in clinical quality, consistency, and patient outcomes • Strengthen clinical supervision and programming to support high-performing teams • Build and refine systems that enable scalable, compliant, and effective care delivery • Partner directly with executive leadership to shape telehealth strategy and performance Eligible full-time team members receive comprehensive benefits including medical, dental, and vision insurance; life insurance; disability coverage; 401(k) with employer match; paid time off and holidays; wellness incentives; and employee assistance programs. Apply Now If you are a clinical leader with strong operational and strategic experience in behavioral health, we encourage you to apply. Join Banyan Treatment Centers and help transform lives. EOE

Role Description We’re seeking a dedicated Telehealth Therapist to join our Telehealth team and help drive exceptional care. In this role, you will guide patients, at an IOP level of care, through therapeutic processes, ensuring the highest standards of patient care, regulatory compliance, and fostering the growth of a dynamic team. Your expertise will be instrumental in supporting life-changing outcomes for individuals overcoming addiction and mental health adversities. Position Details: - Reports to: Manager of Telehealth Services - Schedule: Full-time, Monday-Friday. Evening availability required (6:00pm - 9:00pm EST). - Location: Remote Responsibilities - Conduct comprehensive assessments including ASAM forms, biopsychosocial assessments, and applicable evaluations. - Identify treatment needs, integrating findings into a collaborative, measurable treatment plan with patients. - Document and update treatment plans and clinical records in adherence to program, regulatory, and confidentiality standards, maintaining accuracy and security. - Maintain regular contact with referral sources and family members to provide progress updates and facilitate support, offering consistent communication throughout the treatment process. - Lead and facilitate individual and group sessions, including daily process groups and multidisciplinary treatment reviews, promoting open self-disclosure and collaboration on patient needs and goals. - Coordinate resources and develop post-discharge plans to support patients with legal, financial, and vocational needs, ensuring comprehensive recovery planning. - Apply clinical judgment and intervention skills in crisis situations, including risk assessments, de-escalation, and suicide risk evaluations. - Adapt therapeutic approaches to meet diverse patient needs. - Build rapport and foster trust with patients through strong interpersonal skills, working effectively with diverse populations. Qualifications - Master’s degree in social work or a related human services major. - An active LCSW, LPC, LMFT, LMHC or equivalent in Pennsylvania, Massachusetts or Florida. - Adherence to the Healthcare Code of Ethics. - Familiarity with Joint Commission Standards. - Knowledge of State and Federal confidentiality regulations. - Experience in the behavioral or mental health treatment field, preferred. - Experience as a Telehealth Therapist, preferred. Personal Characteristics - Empathy & Compassion: Demonstrate a genuine understanding of patient feelings and respond in a supportive, non-judgmental manner. - Strong Communication and Emotional Resilience: Communicate clearly with patients, families, and colleagues, and maintain emotional composure in challenging situations. - Problem-Solving & Critical Thinking: Assess complex situations and develop effective solutions while maintaining accurate documentation. - Flexibility & Cultural Sensitivity: Adapt therapeutic approaches to meet the unique needs of each patient, respecting cultural differences. - Accountability & Integrity: Uphold ethical standards and maintain confidentiality in all aspects of care. Benefits - Medical, Vision, and Dental Insurance - Whole and Term Life Insurance - Short and Long-term Disability Insurance - 401(k) Benefit with Employer Match - Paid Time Off - 7 Paid Holidays, including a floating holiday to use at your discretion - Employee Assistance and Referral Programs Apply Now! If you're passionate about making a lasting difference and ready to bring your expertise to a mission-driven team, apply today and help us transform lives at Banyan Treatment Centers! EOE

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Banyan Treatment Centers is seeking a Telehealth Care Specialist to support clients throughout their treatment journey. This role assists with client intakes, care coordination, communication with admissions teams, and collaborating with therapists to help ensure clients receive the support and resources they need. The Telehealth Care Coordinator plays a role in maintaining clinical operations, supporting patient engagement, and ensuring timely, compliant documentation while collaborating closely with the multidisciplinary treatment team. Position Details - Reporting To: Manager of Telehealth Operations - Schedule: Full-time (Monday & Wednesday, 8 AM-4 PM and Tuesday, Thursday & Friday, 10:30 AM-6:30 PM) - Location: Remote Key Responsibilities - Telehealth Intake & Care Coordination: - Conduct comprehensive telehealth intake assessments, including clinical screenings and information gathering, to determine client needs and appropriate program placement. - Coordinate closely with Admissions, Business Development, and Telehealth Clinical teams to ensure a smooth transition from intake through treatment initiation. - Apply professional judgment to review client assessments and assist in identifying appropriate services, treatment recommendations, and care pathways. - Serve as a key point of contact for internal teams to support communication and coordination of telehealth services. - Patient Engagement & Support: - Provide clients with education on program expectations, treatment processes, and available services. - Conduct scheduled individual check-ins or supportive sessions to monitor progress, address barriers to care, and reinforce treatment goals. - Assist therapists with treatment planning, client assignments, and coordination of services within the telehealth program. - Promote client engagement, accountability, and retention throughout the treatment experience. - Documentation, Compliance & Accreditation: - Maintain accurate, timely, and complete documentation related to client intakes, care coordination activities, and treatment updates within required systems. - Ensure all documentation complies with organizational policies, regulatory requirements, and confidentiality standards. - Communicate updates and client progress with internal teams through systems such as Salesforce and the electronic medical record. - Participate in team meetings, case reviews, and program initiatives to support the ongoing development of telehealth services. Qualifications - Associate's degree or higher in Social Work, Psychology, or another related Human Services field. - Two to three years of work experience in behavioral health, mental health, and/or substance use disorder treatment settings, preferred. - Adherence to the Healthcare Code of Ethics and professional standards of conduct. - Knowledge of state and federal confidentiality regulations. - Familiarity with Joint Commission standards and documentation expectations. - Strong organizational, communication, and clinical support skills. - Ability to work effectively as part of a multidisciplinary treatment team. Benefits - Comprehensive benefits for eligible full-time team members, including medical, dental, and vision insurance. - Life insurance. - Short- and long-term disability coverage. - A 401(k) with employer match. - Paid time off and holidays. - Employee assistance and wellness programs. Apply Now! If you are passionate about supporting clinical care and helping patients progress through treatment and recovery, we encourage you to apply and join the Banyan Treatment Centers team. EOE

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Banyan Treatment Centers is seeking a detail-oriented and proactive Collections Specialist to support our revenue cycle operations. In this role, you will be responsible for following up on outstanding insurance and patient balances, ensuring timely reimbursement while upholding accuracy, compliance, and professionalism in every interaction. Position Details: - Location: Pompano Beach, FL (On-site); Remote for candidates outside South Florida (Miami-Dade, Broward & Palm Beach counties) - Reports to: Collections Manager & VP of Revenue Cycle Management - Schedule: Full-time, Monday-Friday Key Responsibilities: - Conduct timely and accurate follow-up on outstanding claims with third-party payers, managed care providers, and patients. - Review and work aged accounts receivable (AR) reports to identify unpaid or underpaid claims. - Communicate professionally with patients regarding account balances and set up payment arrangements when necessary. - Research and resolve denials, partial payments, and other payment discrepancies. - Document all collection activities and communications in the billing system in an audit-ready format. - Collaborate with internal billing, coding, and clinical departments to resolve outstanding issues impacting claims payment. - Stay up to date on payer-specific billing requirements, filing deadlines, and appeals processes. - Ensure adherence to federal and state billing regulations, including HIPAA and FDCPA. - Respond to inbound patient and payer inquiries related to billing and collections. - Support departmental goals for AR reduction, cash flow improvement, and compliance. - Perform other tasks and projects as assigned by leadership. Qualifications - High school diploma or equivalent required. - Minimum of 1 year of experience in medical billing, collections, or account resolution; preferably in a healthcare environment. - Familiarity with insurance carriers, managed care plans, and third-party billing processes. - Working knowledge of FDCPA and other relevant collection regulations. - Proficient in Microsoft Office and billing systems (experience with Kipu, CollaborateMD, or similar platforms is a plus). - Excellent communication, problem-solving, and organizational skills. - Ability to work independently and as part of a team in a fast-paced, deadline-driven environment. - Strong attention to detail and ability to maintain confidentiality. Benefits - Medical, dental, and vision insurance - Life and disability coverage - 401(k) with employer match - Paid time off and holidays - Wellness programs - And more Company Description Banyan Treatment Centers operates 18+ locations across the U.S. with accreditation from The Joint Commission and over 1,600 employees delivering compassionate care. As a Collections Specialist, you will: - Join a Mission-Driven Organization. - Support Financial Sustainability. - Grow with an Expanding Company. Apply Now: Join Banyan Treatment Centers as a Collections Specialist and help us sustain high-quality behavioral healthcare through diligent, ethical collections practices. Apply today and take the next step in your revenue cycle career with a leading national provider. EOE

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Banyan Treatment Centers is seeking a detail-oriented and compassionate Patient Financial Counselor to support our Revenue Cycle Management team by helping patients and families understand financial responsibility and resolve outstanding balances related to treatment. In this role, the Patient Financial Counselor is responsible for: - Collecting patient payments - Reviewing accounts receivable accuracy - Assisting with billing resolution - Ensuring professionalism, confidentiality, and compliance with applicable regulations This role works closely with Intake and Finance teams to support: - A smooth admissions process - Accurate financial documentation - Timely payment solutions Making a direct impact on the patient experience and the financial health of our programs. Qualifications - Associate degree required (Bachelor’s preferred) or equivalent relevant experience - Minimum of 2 years of patient account resolution experience (behavioral healthcare, strongly preferred) - Strong understanding of insurance benefit terms and patient financial responsibility - Excellent organizational skills, attention to detail, and time management - Ability to work independently and meet deadlines in a fast-paced environment - Strong written and verbal communication skills with a patient-centered approach - Proficiency in Microsoft Office (Outlook, Word, Excel) - Familiarity with EHR systems (CollaborateMD, Salesforce, Kipu preferred) - Knowledge of revenue cycle processes (Behavioral Health preferred) Requirements - Collect patient responsibility payments including deductibles, copays, and coinsurance - Contact patients and/or authorized family members to resolve outstanding balances - Provide clear, compassionate communication to support financial understanding and resolution - Assist patients with setting up reasonable payment plans when appropriate - Quote private pay pricing and explain financial terms as needed - Review and manage accounts receivable (AR) to verify accuracy and ensure balances are worked accordingly - Research and resolve billing inquiries and account questions - Accurately document all actions taken to reconcile balances and support payment resolution - Identify account discrepancies including adjustments, write-offs, overpayments, and refunds - Partner with Intake team to obtain signed financial documentation (Standard Fee Agreement) - Verify and update patient demographics and registration information as needed - Provide professional customer service to patients and insurance representatives - Maintain strict confidentiality of patient and company information - Ensure work is completed in accordance with federal and state regulations, including patient privacy laws - Follow Banyan policies related to corporate compliance, workplace safety, and organizational integrity Benefits - Comprehensive medical, vision, and dental insurance - Life and disability coverage - 401(k) with employer match - Paid time off and holidays - Wellness incentives - Employee assistance programs Company Description Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care.