This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Product Manager is accountable for driving client retention outcomes across our Requoting product area. You will own the US Requoting product through its initial market launch and scale Canadian Requoting to serve our growing customer base. This role combines 0-to-1 product development for the US market with scaling an established product in Canada. You will execute on product area strategy, lead discovery programs, and drive execution that directly impacts broker retention rates and operational efficiency. You will report to our Lead Product Manager and partner closely with engineering, design, implementation, and customer success to ship value in consistent cycles. Your success will be measured by successful scaling of our US Requoting product, not feature completion. What You'll Do - Product Roadmap Ownership: - Execute on the Requoting product area strategy by translating strategic direction into explicit hypotheses linking product changes to client retention metrics. - Balance customer value, business impact, and technical considerations across US and Canadian markets. - Maintain a rolling roadmap that reflects discovery learnings and outcome priorities. - Discovery and Validation: - Design and execute discovery programs that inform outcome-focused roadmaps. - Identify non-obvious customer needs through direct research with brokers. - Ensure prototype validation before engineering commitment. - Connect problems to measurable retention and efficiency outcomes. - Solution Definition: - Define solution approaches for complex, ambiguous problems in insurance requoting workflows. - Make sound scope tradeoffs that optimize for outcome learning. - Evaluate AI-first approaches where they accelerate broker efficiency or improve quote accuracy. - Cross-Functional Leadership: - Influence product direction through data and compelling outcome-based arguments. - Drive alignment across engineering, design, implementation, and customer success toward shared retention goals. - Create transparency about priorities, tradeoffs, and progress. - Partner with Implementation to ensure product decisions account for broker onboarding complexity and BMS integration requirements. - Go-to-Market Execution: - Own ongoing US market go-to-market iteration, building on our initial launch foundation. - Partner with Marketing and Enablement to refine positioning and customer communications based on market feedback. - Iterate rapidly when outcomes are not met. - Measurement and Iteration: - Own Requoting product area metrics with accountability for improvement. - Design measurement frameworks that connect feature usage to client retention. - Identify root causes when outcomes fall short. - Maintain 30-day shipping cycles with continuous learning loops. Qualifications - 5-7 years of product management experience with proven track record of shipping products that drive measurable business outcomes in fast-paced environments. - Experience owning a product area end-to-end, including discovery, execution, and outcome accountability. - Demonstrated ability to launch new products (0-to-1) or scale early-stage products with ambiguous requirements and limited historical data. - Strong discovery skills with experience running customer research that uncovers root problems rather than surface requests. - Ability to define and prioritize based on outcome hypotheses, not feature requests. - Experience influencing cross-functional teams without direct authority. - Comfort with data analysis and ability to design measurement frameworks that connect product changes to business outcomes. - Excellent communication skills with ability to create transparency about priorities and tradeoffs for technical and non-technical audiences. - Bias toward action with comfort operating in ambiguous environments and making decisions with imperfect information. - Comfort with AI-first prototyping tools and workflows (e.g., Replit, Lovable, Make, Claude Code) for rapid solution exploration and validation. Bonus Points if You Have - Experience in insurance, fintech, or other regulated industries with complex B2B workflows. - Experience with multi-market products (US/Canada or similar). - Familiarity with broker management systems or insurance agency operations. - Previous experience at high-growth, venture-backed companies. Location We strongly prefer candidates based in Vancouver, where you'll work from our Olympic Village office three days per week. For the right candidate, we're open to remote arrangements within the US or Canada, with a requirement to travel to Vancouver at least once per quarter for team collaboration. Why This Role Matters Client retention is existential for insurance brokerages. When a policyholder leaves, the broker loses recurring revenue and the relationship built over years. Requoting transforms how brokers proactively identify at-risk clients and take action before it's too late. You will own a product area that directly impacts whether our customers keep their clients. Every percentage point of improved retention translates to meaningful revenue for brokerages and better outcomes for the policyholders they serve. This role offers the rare combination of launching a new market (US) while scaling proven value (Canada), with clear metrics that tie your work to customer success. Our Guiding Principles - Customers at the core: We put the customer at the center of all we do. - Move with urgency: We default to acting fast and with urgency. - Be curious: We understand the world by being curious and asking why. - Excellence in execution: What separates good from great is a high level of execution. - Act like an owner: We're all owners of the business and act like it. - Fight for simplicity: We believe there is sophistication in simplicity. Compensation and Benefits - $140,000 - $160,000 a year - Base pay: $140,000-$160,000 CAD for Vancouver-based candidates, dependent on experience and performance. - Employee stock options based on experience level. - Comprehensive health benefits, including Lifestyle Spending Account. - Four weeks of paid vacation per year. - Work anywhere in the world for 60 days of the year. - Parental leave top-ups: 6 months for birthing parents, 8 weeks for non-birthing parents (up to $100,000 annual salary). - Enhanced mental health benefits through Dialogue, providing unlimited access to mental health practitioners at no cost.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re hiring a Senior Product Manager to own strategy and delivery for Genomenon’s Literature-derived Real-World Evidence (RWE) data products and software platforms supporting rare disease and cancer diagnostics and drug development. In this role, you will: - Set and drive product vision, roadmap, and quarterly priorities for our AI-driven real-world evidence products and expert-curated biomedical datasets. - Lead planning and execution across the full product lifecycle (discovery → requirements → build → launch → iteration). - Align stakeholders and make tradeoffs across scale, speed, scientific rigor, and customer trust. - Guide the work of a small, high-performing AI team and ensure engineering has clear, actionable requirements and success metrics. - Evolve our hybrid model that combines AI and expert curation to meet pharma customer needs. Qualifications - Bachelor’s degree in a relevant field (e.g., Life Sciences, Computer Science, Engineering, Business, or a related discipline). - 5–10+ years of product management (or equivalent) work in a software-, data-, or AI-driven environment. - Demonstrated ability to turn complex scientific or data workflows into clear, scalable, and defensible customer offerings. - Proven track record of building or supporting AI/ML-enabled products, including LLM-based tools. - Strong domain background in healthcare, genomics, clinical diagnostics, pharma, or health IT, with particular familiarity with real-world evidence data products. - Demonstrated fluency working with structured biomedical data, such as patient records, genetic data, and variant interpretation outputs. - Proven ability to manage products that combine algorithmic outputs with expert human review and/or annotation workflows. - Familiarity with real-world evidence generation, interpretation, and use in regulated or semi-regulated pharma environments. - Ability to clearly communicate AI-derived insights, limitations, and validation approaches to non-technical stakeholders (e.g., pharma customers, executives, regulators). - Exceptional ability to translate across technical, operational, and business contexts, aligning teams and stakeholders around shared outcomes. - Working knowledge of agile product development methods and tools (e.g., Jira, Confluence, Trello), plus familiarity with project management platforms (e.g., Asana, Monday.com, Smartsheet, Microsoft Project). - Strong data fluency, including defining and tracking KPIs, using metrics to guide decisions, and sharing insights in plain language. - Demonstrated ability to lead through change in fast-moving environments, staying resilient and bringing others along. - Deep capability in customer discovery, including user research, persona development, and market and competitive analysis. - Proven ownership of release readiness, including QA/UAT practices and continuous improvement of testing processes. Requirements - Proven leadership with the ability to earn trust and drive team performance. - Highly organized with strong project and time management skills. - Skilled communicator across executive, engineering, and peer teams. - Strategic thinker with strong analytical and problem-solving capabilities. - Results-oriented with a strong sense of ownership and accountability. Benefits - Building a diverse and inclusive team. - Commitment to inclusion across race, gender, age, religion, identity, disability, and background. - Encouragement to apply even if not meeting every qualification.

• Work with our customers and partners to understand their use cases and pain points, using your findings to develop responsive solutions for the product. • Evaluate existing subsystems to discover and prioritize opportunities for improvement based on business impact, customer value, and product vision. • Create clear comprehensive functional design descriptions based on the collected insights in collaboration with UX and engineering teams. • Define key metrics and monitor product adoption, user engagement, and feature impact. • Drive the timely delivery of features, ensuring a high-quality, positive user experience. • Maintain the product roadmap. • Stay on top of the competitive landscape and market trends and identify opportunities for differentiation. • Work with marketing, sales, and customer success teams to help define product positioning, create launch plans, develop go-to-market strategies, and drive adoption of YouTrack. • Champion YouTrack internally and externally by acting as a product evangelist and delivering demos or presentations at events, webinars, customer meetings, etc. • Act as a collaborator and mentor within the product team, help set best practices for product management, share your knowledge, and raise the bar for the product.

Senior Director of Central Infrastructure & DevOps Engineering Sangoma, a pioneer in business communications solutions, is seeking an experienced Infrastructure/Dev Ops Sr. Director to join our team. Sangoma is dedicated to empowering businesses with essential communications through our innovative Unified Communications, UCaaS, CCaaS, VoIP, and Hybrid solutions, improving connectivity and streamlining communication for organizations of all sizes. We are seeking a Senior Director of Central Infrastructure & DevOps Engineering to lead global teams responsible for architecting, operating, automating, and securing the company’s hybrid infrastructure platforms and CI/CD ecosystem. This is a hands‑on technical leadership role spanning infrastructure, cloud, DevOps, platform engineering, automation, and reliability.  Your Role: - Define and evolve Sangoma’s hybrid‑cloud infrastructure and DevOps strategy across on‑prem datacenters and Amazon Cloud Environment and drive a disciplined approach to determining and directing workload placement - Lead technology roadmap for all associated technologies, such as Cisco UCS compute, NetApp storage, VMware, OpenShift/Kubernetes, Jenkins, Terraform, Ansible, etc. - Partner with engineering, product management, networking, security and support teams to enable various telecommunication UCaaS and CCaaS platforms - Drive CI/CD automation, configuration management, instrumentation, and performance optimization. - Ensure 24/7 reliability, high availability, lifecycle management, and operational governance. - Understand and manage various costs of on prem and cloud environments i.e. support sourcing, renewal, savings and negotiations of contracts - Oversee modernization initiatives, cloud migrations, security hardening, and continuous improvement. - Serve as a hands‑on technical leader able to review designs, pipelines, IaC, debugging, and complex escalations. - Mentor global infrastructure, DevOps, cloud, networking, and engineering teams while fostering transparency and accountability.