• Assesses service users' needs related to cultural safety and the maintenance of family/social ties • Participates in individualized intervention plans (IIPs) for service users • Works in collaboration with resource staff and Northern practitioners • Acts as a liaison between Northern and Southern resources according to clients' needs • Attends interdisciplinary meetings, case discussions and various committees • Engages and works alongside Northern practitioners to organize and provide support during visits • Builds bridges with local and Northern community organizations • Facilitates participation in traditional activities • Communicates information about culturally adapted practices • Performs other related duties

• Define and execute the multi-year roadmap for People Technology and Data, ensuring alignment with the overall HR and business strategy. • Evaluate and recommend new technologies and features to enhance the employee lifecycle, improve HR service delivery, and drive organizational efficiency. • Oversee the implementation, integration, maintenance, and optimization of all core People systems (e.g., HCM, ATS, LMS, Compensation, Performance Management). • Develop and mature the People Data analytics function, creating standardized dashboards, reports, and predictive models that provide insights into workforce trends, talent acquisition effectiveness, retention, and performance. • Partner with business leaders to identify critical workforce challenges that can be addressed through data-driven analysis and reporting.

• Partner with HR leadership to understand business needs across Europe and support day-to-day HR operations. • Manage the full employee lifecycle: hiring, onboarding, offboarding, contract changes, compensation and benefits, absence management, employee data, compliance, and employee relations. • Ensure data integrity across HR systems and tools. • Act as liaison between Shared Services (HR, Finance, Legal) and internal stakeholders. • Manage interactions with authorities and external providers related to C&B, social security, and mobility.

• Provide expert coaching and advice on employee relations matters, policy interpretation, and people initiatives that influence employee engagement and performance • Proactively manage ER cases from initiation to resolution, ensuring alignment with policies, legal requirements, and best practices, while mitigating organizational risk • Partner closely with HR Business Partners, functional leaders, and the broader People & Purpose team to drive thoughtful and compliant people decisions • Support and coach managers on a wide range of employee matters including performance management, conflict resolution, policy application, and values alignment • Deliver tailored training and capability-building for managers to strengthen ER knowledge and foster a positive workplace culture • Ensure compliance with country-specific employment regulations, and provide guidance on change initiatives such as TUPE, redundancy, and redeployment • Collaborate with HR Operations teams in Dublin and Pune to respond to employee and manager inquiries and manage transactional support • Maintain accurate case documentation and analyze trends to inform proactive interventions and improvements • Contribute to the evolution of policies, tools, and training materials to reflect best practices and emerging legal and workplace trends • Support and/or lead cross-functional HR projects and programs as needed, driving continuous improvement in employee relations and broader HR practices.