• Responsible for implementation and enhancement of the SailPoint ISC/IDN Identity Governance and Administration (IGA) solutions • Gather and Document technical requirements and design • Act as subject matter expert for client discussions

• You are passionate about Cybersecurity and have experience building and deploying distributed ELK (Elasticsearch, Logstash, and Kibana) stacks. • You will help develop, enhance, design, deploy, and maintain our cyber programs, data analytics, threat hunting, and machine learning modules. • Be the primary subject matter expert for log ingestion/analysis. • Develop ELK stacks as infrastructure as code. • Implement Logstash configuration files, set up data pipelines for various log types such as Syslog. • Design, access, and maintain data stores, feeds, and associated tools based on ELK to fully integrate environments with multiple data sources including third-party applications. • Develop automation scripts to identify anomalies and visualize them in Kibana. • Identify, design, and implement improvements such as automating manual processes, optimize delivery of data, and re-design infrastructure as required. • Assist in the development of network intrusion analytics as part of a larger team. • Configure and maintain Linux-based OS in support of ELK stack. • Document the installation and configuration for production deployments.

• Troubleshoot VoIP-related issues including call quality, dropped calls, SIP registration, codec mismatches, and NAT traversal. • Provide real-time and asynchronous support to SMB customers via email, chat, and ticketing platforms. • Diagnose and resolve issues related to firewalls, routers, switches, and broadband connectivity affecting VoIP services. • Analyse and interpret SIP logs, packet captures, and diagnostic tools (e.g., Wireshark) to resolve client issues. • Assist with provisioning, configuration, and deployment of VoIP handsets and softphones. • Collaborate with internal product and engineering teams to document bugs, suggest improvements, and help refine deployment processes. • Maintain a knowledge base of recurring issues and technical solutions. • Contribute to process documentation and SOPs to ensure efficient support delivery.

• Help shape secure, seamless access experiences across the organization • Balance technical expertise with a people-first mindset to provide the right access to the right job • Play a key role in shaping and securing identity infrastructure through building secure, scalable, and user-friendly identity access solutions • Lead efforts to automate IAM processes, integrate systems across cloud and hybrid environments to ensure users have secure, reliable, and streamlined access to tools and data • Solve complex problems, staying ahead of industry trends, and making a meaningful impact through secure access