• Troubleshoot VoIP-related issues including call quality, dropped calls, SIP registration, codec mismatches, and NAT traversal. • Provide real-time and asynchronous support to SMB customers via email, chat, and ticketing platforms. • Diagnose and resolve issues related to firewalls, routers, switches, and broadband connectivity affecting VoIP services. • Analyse and interpret SIP logs, packet captures, and diagnostic tools (e.g., Wireshark) to resolve client issues. • Assist with provisioning, configuration, and deployment of VoIP handsets and softphones. • Collaborate with internal product and engineering teams to document bugs, suggest improvements, and help refine deployment processes. • Maintain a knowledge base of recurring issues and technical solutions. • Contribute to process documentation and SOPs to ensure efficient support delivery.

• Help shape secure, seamless access experiences across the organization • Balance technical expertise with a people-first mindset to provide the right access to the right job • Play a key role in shaping and securing identity infrastructure through building secure, scalable, and user-friendly identity access solutions • Lead efforts to automate IAM processes, integrate systems across cloud and hybrid environments to ensure users have secure, reliable, and streamlined access to tools and data • Solve complex problems, staying ahead of industry trends, and making a meaningful impact through secure access

Role Description We’re working with a specialist fire protection engineering consultancy focused on industrial manufacturing, distribution, and high-tech warehouse facilities. They’re looking to add a Lead Fire Protection Engineer to take ownership of technical project execution within their core niche. This role is ideal for an engineer who enjoys hands-on technical delivery, values project stability, and wants to work on complex industrial facilities without the pressure of sales quotas or business development targets. - Lead technical execution of fire protection engineering projects for industrial, manufacturing, and warehouse facilities - Design and review fire suppression, fire alarm, and life safety systems tailored to high-hazard environments - Perform code consulting and engineering analysis aligned with NFPA, IBC/IFC, and applicable standards - Coordinate with internal engineers, project managers, and client teams - Support projects primarily across the continental U.S., with occasional work in Canada, Central, or South America - Maintain and strengthen relationships with existing clients, contributing to organic project growth - Ensure consistent technical quality and compliance across all deliverables Qualifications - 7–15 years of stable fire protection engineering experience - Strong background in industrial, warehouse, distribution, or food manufacturing projects - Experience within fire protection engineering consultancy environments - Exposure to oil & gas is not a fit — industrial manufacturing focus is key - Strong technical judgment and independent project execution skills - PE license preferred, but not required for the right candidate Benefits - Fully remote, U.S.-based role - No business development quota - Strong technical focus within a clear industry niche - Competitive base salary plus meaningful annual profit-sharing bonus - Long-term stability with a specialist consultancy Company Description

• Join the team redefining how the world experiences design • Deliver high-impact security engineering solutions across our detection and platform engineering service streams • Design and implement detection capabilities, automate security workflows, and enhance our security platform infrastructure • Strengthen Canva's security posture by enabling faster threat detection, reducing analyst toil through automation, and scaling our security operations capabilities • Lead detection engineering initiatives end-to-end, partnering with Application Security, CTI, and Red Team to conduct threat modelling • Translate threat intelligence into high-fidelity detections • Implement detection-as-code practices using version control and CI/CD pipelines • Participate in on-call rotation to support incident response and alert triage activities • Design and build SOAR workflows and automation pipelines that automate detection triage, investigation, and response • Design and/or maintain security platform infrastructure using infrastructure-as-code (Terraform/Ansible)