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VoIP Engineer
Location
Philippines
Posted
143 days ago
Salary
0
Seniority
Mid Level
Job Description
VoIP Engineer
Huzzle.com
• Troubleshoot VoIP-related issues including call quality, dropped calls, SIP registration, codec mismatches, and NAT traversal. • Provide real-time and asynchronous support to SMB customers via email, chat, and ticketing platforms. • Diagnose and resolve issues related to firewalls, routers, switches, and broadband connectivity affecting VoIP services. • Analyse and interpret SIP logs, packet captures, and diagnostic tools (e.g., Wireshark) to resolve client issues. • Assist with provisioning, configuration, and deployment of VoIP handsets and softphones. • Collaborate with internal product and engineering teams to document bugs, suggest improvements, and help refine deployment processes. • Maintain a knowledge base of recurring issues and technical solutions. • Contribute to process documentation and SOPs to ensure efficient support delivery.
Job Requirements
- 2+ years of experience in a technical support role focusing on VoIP or Unified Communications.
- Solid understanding of SIP protocol, NAT, RTP, and VoIP QoS.
- Proficient with networking fundamentals including DNS, DHCP, TCP/IP, firewalls, and VPNs.
- Experience with hosted PBX platforms, SIP trunking, and configuring IP phones.
- Strong diagnostic skills using tools like Wireshark, sngrep, or equivalent.
- Excellent communication skills and fluent English, both written and spoken.
- Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar is a plus.
Benefits
- 💰 Competitive salary: Based on experience and skillset
- 🌎 Fully remote: Work from anywhere with international teams
- ⚙️ Tech-forward company: Work with modern tools and infrastructure supporting 100% uptime
- 🚀 High-impact role: Your expertise directly contributes to business continuity for SMB clients
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