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Huzzle.com logo
Huzzle.com

The human intelligence platform for training and evaluating AI

VoIP Engineer

Location

Philippines

Posted

143 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglishDNSFirewallsTCP/IPVoIP

Job Description

VoIP Engineer

Huzzle.com

• Troubleshoot VoIP-related issues including call quality, dropped calls, SIP registration, codec mismatches, and NAT traversal. • Provide real-time and asynchronous support to SMB customers via email, chat, and ticketing platforms. • Diagnose and resolve issues related to firewalls, routers, switches, and broadband connectivity affecting VoIP services. • Analyse and interpret SIP logs, packet captures, and diagnostic tools (e.g., Wireshark) to resolve client issues. • Assist with provisioning, configuration, and deployment of VoIP handsets and softphones. • Collaborate with internal product and engineering teams to document bugs, suggest improvements, and help refine deployment processes. • Maintain a knowledge base of recurring issues and technical solutions. • Contribute to process documentation and SOPs to ensure efficient support delivery.

Job Requirements

  • 2+ years of experience in a technical support role focusing on VoIP or Unified Communications.
  • Solid understanding of SIP protocol, NAT, RTP, and VoIP QoS.
  • Proficient with networking fundamentals including DNS, DHCP, TCP/IP, firewalls, and VPNs.
  • Experience with hosted PBX platforms, SIP trunking, and configuring IP phones.
  • Strong diagnostic skills using tools like Wireshark, sngrep, or equivalent.
  • Excellent communication skills and fluent English, both written and spoken.
  • Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar is a plus.

Benefits

  • 💰 Competitive salary: Based on experience and skillset
  • 🌎 Fully remote: Work from anywhere with international teams
  • ⚙️ Tech-forward company: Work with modern tools and infrastructure supporting 100% uptime
  • 🚀 High-impact role: Your expertise directly contributes to business continuity for SMB clients

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