DriveTime

Role Description The Support Specialist is responsible for injecting and processing repair requests, uploading documentation, and coordinating tow requests submitted by business partners, customers, and internal departments. This role facilitates communication between these parties through email and internal systems, ensuring a smooth path toward a positive resolution for the customer. Qualifications - High School diploma (required), Bachelor or Associate degree is preferred. - Experience working in an administrative role. - Meets quality production expectations while maintaining a high level of accuracy. - Comfortable balancing multiple tasks while using a variety of computer systems. - Commitment to teamwork and personal growth. Requirements - Passionate and goal-oriented. - Excellent verbal and written communication skills. - Agile in a fast-paced environment. - Plays well with others in a high-functioning team environment. - Works well in a time crunch with multiple time-sensitive requirements. - Fantastic problem solver, able to find solutions to challenging calls. - Detail-oriented, with a keen eye for accuracy and efficiency. - Feedback-driven, valuing open communication and continuous improvement. Benefits - Work From Home: Flexible work environment with casual wear. - Medical, dental, and vision coverage with significant employer contributions. - 401(K), company-paid life insurance policy, short and long-term disability coverage. - Growth Opportunities: Commitment to professional development with numerous promotions yearly. - Tuition Reimbursement for professional development. - Wellness Program including self-guided coaching and cash incentives. - Competitive pay across the organization. - Consistent Work Schedule: Set schedule Monday through Friday with rotating Saturdays. - Game Room with ping-pong and pool tables for breaks. - In-House Gym for employee wellness. - Social Events for team bonding and gatherings. - Paid Time Off including wellness days, holidays, and vacation time for part-timers.

Role Description This Data Analyst II role is for a detail-oriented, curious problem solver who thrives on executing well-defined analytical work with precision. You’ll focus on turning clearly scoped business questions into accurate, trustworthy metrics and analyses that support monitoring, experimentation, and automation efforts. This is a hands-on, individual contributor role supporting our Loan Servicing team. - Executing clearly scoped analytical work with a high degree of accuracy and rigor. - Translating defined problem statements into concrete analytical tasks using established internal patterns. - Applying prescribed analytical methods, such as hypothesis testing and comparative analysis, to answer business questions. - Using AI-assisted tools to support SQL development, think through analytical steps and edge cases, and validate logic and results before delivery. - Writing clean, readable SQL to produce requested KPIs and analytical outputs that others can easily review and maintain. - Partnering with senior analysts and stakeholders to clarify requirements and ensure alignment before execution begins. - Supporting experimentation and comparative analysis by accurately implementing defined test and control logic. - Contributing to scalable analytical solutions by following established pipelines, validation patterns, and documentation standards. - Raising questions when assumptions, inputs, or requirements are unclear and escalating risks early to prevent rework. Qualifications - 2+ years experience executing analytical work against clearly defined problem statements. - A degree or equivalent practical experience in a quantitative or analytical field is preferred. - Working proficiency in SQL and Excel with a strong emphasis on correctness, clarity, and readability. - Familiarity with common analytical methods, including hypothesis testing and basic comparative analysis. - Strong attention to detail, quality control, and a willingness to seek clarification when things don’t line up. Requirements - Educational or practical background in statistics or quantitative analysis (nice to have). - Python for analysis, automation, or data validation (nice to have). - Experience using AI-assisted tools to support analysis, code development, or problem-solving (nice to have). - A genuine interest in building deeper skills in experimentation design, automation, and analytical methodology (nice to have). Benefits And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! Hiring is contingent upon successful completion of our background check and drug screen process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

• Oversee the end-to-end delivery of Pega projects • Motivate and inspire your team • Analyze and identify linkages and interactions between component parts • Foster a culture of continuous improvement • Set clear, measurable performance goals for team members • Provide timely, actionable feedback and manage the full employee lifecycle • Collaborate with senior stakeholders to provide strategic insights

• Designing, developing, and maintaining scalable full-stack applications using Angular and .NET • Partnering closely with product owners, business analysts, and technical teams to understand existing processes and system dependencies • Translating mainframe-era workflows into clean, well-documented APIs and services • Building and maintaining RESTful and GraphQL APIs to support front-end and back-end integration • Creating Angular-based single-page applications with strong attention to usability and performance • Contributing to event-driven and workflow-oriented solutions, including asynchronous processing, reconciliation, and backfill scenarios • Writing clean, testable, and maintainable code aligned with engineering best practices • Owning engineering solutions end-to-end and proactively identifying opportunities to improve reliability, observability, and scalability • Ensuring applications meet security, performance, and compliance expectations • Participating in code reviews and mentoring junior engineers to support team growth and continuous improvement

• Partner with business and product stakeholders to collect requirements and design, develop, test/debug, document, and support software applications. • Leverage generative AI–assisted development tools to accelerate research, coding, debugging, documentation, and testing, while maintaining high standards of code quality. • Support integration efforts by working across APIs, data sources, and external systems to ensure seamless, secure, and well‑structured interactions within the broader ecosystem. • Collaborate in a team environment that fosters innovation and continuous improvement. • Stay up to date with the latest advancements in software development languages, patterns, architectures, and generative AI coding.

• Lead the design and development of robust dbt Core models to transform raw data into trusted, analytics-ready datasets in Snowflake • Architect scalable and performant data models that align with business needs and support enterprise reporting, analytics, and AI initiatives • Collaborate across BI, analytics, and business teams to gather requirements and translate them into efficient ELT solutions • Implement data quality frameworks, documentation standards, and lineage tracking to ensure transparency and trust in our data ecosystem • Use Python to support automation, data validation, and performance monitoring across ELT pipelines • Monitor and optimize Snowflake query performance and cost efficiency • Guide and mentor other engineers, promoting skill development in dbt, CI/CD, and modern data architecture • Provide thought leadership on modern data transformation practices, helping to shape strategy, tooling, and best practices for the enterprise • Support data governance and metadata enrichment initiatives in alignment with enterprise data strategy

What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. That’s Nice, But What’s the Job? This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time. In short, as our Senior Software Engineer, you are responsible to drive several exciting initiatives, help solve problems, no matter how big or small, work on business-critical projects built around cutting-edge technologies, and convey strategy and accuracy to our top-level decision-makers. In long, our Senior Software Engineer is responsible for: - Designing and implementing high‑quality Pega applications that power critical business processes, ensuring solutions are scalable, maintainable, and aligned with enterprise architecture standards. - Translate complex business requirements into robust Pega workflows, leveraging deep platform knowledge to create efficient case designs, integrations, and user experiences. - Serve as a hands-on technical expert who can troubleshoot intricate issues, optimize system performance, and guide teams through the nuances of Pega architecture and best practices. - Collaborate closely with product owners, architects, and cross-functional engineering teams to shape technical direction, clarify requirements, and deliver solutions that meet both immediate needs and long-term strategic goals. - Support integration efforts by working across APIs, data sources, and external systems, ensuring seamless communication and secure, well-structured interactions within the broader ecosystem. - Act as a mentor and resource for junior engineers, sharing insights on Pega development, debugging techniques, and engineering fundamentals to strengthen the team’s overall capability. So What Kind of Folks Are We Looking For? - 5+ years of Software Engineering experience - Bachelors Degree in Information Technology or related field or equivelant work experience - Strong Technical Expertise in the Pega Platform - Understanding of Pega architecture and functionality Nice to Haves: - API Development (RESTful, GraphQL, .Net Web API) - PEGA Infinity experience - Familiarity with new cosmos-react/ Constellation UI framework #LI-JW5 So What About the Perks? Perks matter - Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet. - Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. - But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. - Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. - Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. - Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! - Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! - Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

What’s Under the Hood DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. That’s Nice, But What’s the Job? General Summary: What business need does this position exist to fill? (Maximum of 3 Sentences) The Assistant Director of Claims is responsible for overseeing department operations and initiatives. They will work with other senior leaders to outline department and company goals, and strategies to achieve these goals. Essential Job Functions: What will be required in the role? - Maintains operational efficiency through regular review of performance KPI’s, staffing, department metrics, and operational resources (policies and procedures, reporting, etc.) - Is forward thinking and identifies opportunities to contribute to the overall goals and strategy of the organization - Drives for continuous improvement and positive change within their department - Has a strong focus on promoting team development, motivation, and positive morale - Strives for personal development and identifies ways to continue to grow within the role Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job? - Proven ability to effectively lead a team and achieve performance and project goals - Strong communication skills and comfortability presenting information to internal and external customers and clients - Strong organization skills, ability to prioritize, meet deadlines, and appropriately delegate - Ability to think big and challenge the norm - Strong decision quality and ability to operate in the gray - Skilled at developing other leaders Work Experience/Education: Minimum education and/or experience requirements necessary to perform this job - High school diploma required; Bachelor’s Degree preferred - Progressive track record with 3-5+ years of leadership experience; ideally with call center, operations center, or customer service experience Physical Demands: The physical demands for this job The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be able to remain stationary at a desk location for duration of shift - Requires audio and visual acuity and manual dexterity to operate a computer and other office/telephony equipment This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. So What About the Perks? Perks matter - Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet. - Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. - But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. - Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. - Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. - Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! - Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! - Consistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed. - Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. - In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! - Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! - We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! - Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

What’s Under the Hood GoFi is an AI-centric, licensed auto finance company built for a digital-first world. Built upon an entirely cloud-based infrastructure, GoFi provides a highly scalable next-gen lending platform that enables the best brands to deliver the best customer experience. GoFi powers solutions ranging from traditional turn-down finance arrangements to fully integrated co-branded finance and digital retail partnerships. GoFi is based in Dallas, TX. That’s Nice, But What’s the Job? What’s Under the Hood GoFi is an AI-centric, licensed auto finance company built for a digital-first world. Built upon an entirely cloud-based infrastructure, GoFi provides a highly scalable next-gen lending platform that enables the best brands to deliver the best customer experience. GoFi powers solutions ranging from traditional turn-down finance arrangements to fully integrated co-branded finance and digital retail partnerships. GoFi is based in Dallas, TX. In short as an Area Manager (Area Manager, Dealer Strategic Partnerships - GoFi), you’ll lead the charge in driving loan volume and market growth by building high-impact relationships with franchise auto dealers. You’ll act as a strategic partner and trusted advisor to your dealer network, championing the GoFi brand, maximizing sales opportunities, and delivering tailored solutions that drive performance. In Long as an Area Manager (Area Manager, Dealer Strategic Partnerships - GoFi) you are responsible for: - Owning dealer relationships within your assigned territory—building trust, identifying growth opportunities, and turning partnerships into high-performing sales engines. - Driving revenue growth by onboarding new dealer partners, increasing loan volume, and expanding GoFi’s market presence through consultative selling and strategic influence. - Delivering impactful training and support, empowering dealers with a deep understanding of GoFi’s programs, tools, and competitive advantages to help them sell more effectively. - Acting as the face of GoFi, strengthening the dealer experience and ensuring seamless coordination with their assigned Dealer Specialist to close deals and maximize value. - Analyzing performance metrics, market conditions, and competitive activity to inform proactive strategies and report actionable insights to leadership. So What Kind of Folks Are We Looking for? - Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. - Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them. - Entrepreneurial spirit. An attitude and approach to thinking that actively seeks out change. You’ll need a mindset that embraces critical questioning, innovation and continuous improvement. - Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded and proactive approach to thinking. - Operate autonomously. This isn’t a “hold your hand” kind of role. We give you autonomy to be creative in your space and do your thing. We need an individual that is self-motivated to get the work done and get the work done well. - Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must. The Specifics. - High School Diploma required; College degree preferred. - 5+ years of outside sales experience in indirect auto or similar. - Demonstrated experience building relationships and driving production in a geographic territory. - Ability to effectively present to key stakeholders within a dealership or dealer group. - Partner with originations to resolve transactional deal-level concerns to maximize the dealer experience. - Local travel required. - Must be located in the DFW area (or willing to relocate). Nice to Haves. - Knowledge of indirect auto-decisioning process. So What About the Perks? Perks matter - Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. - But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. - Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. - Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. - Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! - Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! - Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. - In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! - Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! - We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! - Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

• Responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty. • Simplify the overly complex and frustrating world of automotive warranties. • Anticipate customer needs by evolving self-service options while providing world-class customer service. • Manage customer conflict while in a fast-paced call center environment.