DriveTime

Role Description The Support Specialist is responsible for injecting and processing repair requests, uploading documentation, and coordinating tow requests submitted by business partners, customers, and internal departments. This role facilitates communication between these parties through email and internal systems, ensuring a smooth path toward a positive resolution for the customer. Qualifications - High School diploma (required), Bachelor or Associate degree preferred. - Experience working in an administrative role. - Meets quality production expectations while maintaining a high level of accuracy. - Comfortable balancing multiple tasks while using a variety of computer systems. - Commitment to teamwork and personal growth. Requirements - Passionate and goal-oriented. - Excellent verbal and written communication skills. - Agile in a fast-paced environment. - Plays well with others in a high-functioning team environment. - Works well under time constraints with multiple time-sensitive requirements. - Fantastic problem solver with a focus on finding solutions. - Detail-oriented with a keen eye for accuracy and efficiency. - Feedback-driven, valuing open communication for continuous improvement. Benefits - Work From Home: Flexible work environment with casual attire. - Medical, dental, and vision coverage with significant premium contributions. - 401(K), company-paid life insurance, and short and long-term disability coverage. - Growth Opportunities: Commitment to professional development with many promotions annually. - Tuition Reimbursement for professional development. - Wellness Program including self-guided coaching, cash incentives, and discounts on medical premiums. - Competitive pay across the organization. - Consistent Work Schedule: Set schedule Monday through Friday with rotating Saturdays. - Game Room with ping-pong and pool tables for breaks. - In-House Gym for fitness and wellness. - Social Events for team bonding and gatherings. - Paid Time Off including wellness days, holidays, and vacation time for part-timers.

• Review and adjudicate claims for GAP product • Verify multiple documents to ensure correct amounts applied to loans or returned to customers

Role Description Responsible for working with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty. - Properly adjudicates claims within approval limit and in accordance with department & industry standards. - Accurately notates all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions. - Effectively navigates department resources in order to ensure adherence to department process flows and policies. - Manages list of assigned pending claims and provides timely follow up with repair facilities to decision claims. - Other duties as assigned. Qualifications - Must have a strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures/practices. - Must have clear and professional verbal and written communication, as well as strong negotiation skills. - Is proficient in typing and general computer skills. - Must be comfortable in a high-volume, collaborative environment, and managing multiple priorities. - Must be solutions-oriented. Requirements - High-school diploma required; Bachelor’s Degree preferred. - 3+ years of experience with current automotive mechanical and diagnostics. Benefits - Work From Home. - Medical, dental, and vision coverage. - 401(K), Company paid life insurance policy, short and long-term disability coverage. - Growth Opportunities. - Tuition Reimbursement. - Wellness Program. - Competitive pay across the organization. - Consistent Work Schedule. - Game Room. - In-House Gym. - Social Events. - Paid Time Off including wellness days, holidays, and vacation time.

• Leading, coaching, and developing a team of IT Associates, Specialists, and Senior Specialists through regular 1:1s, feedback, and structured growth planning • Setting clear expectations, driving accountability, and ensuring ownership of outcomes—not just task completion • Establishing team priorities and translating leadership direction into clear, actionable work plans • Managing day-to-day workload across tickets, incidents, requests, projects, and operational tasks • Monitoring and improving SLA performance through Freshservice, including reporting, review cycles, and continuous improvement • Identifying performance gaps early and addressing them through coaching, documentation, and clear expectations • Owning team KPIs and operational metrics, providing visibility through Smartsheet dashboards • Conducting audits of current processes and building a roadmap to modernize, automate, and streamline operations • Partnering with engineering and automation teams to reduce manual, repetitive work • Standardizing documentation, runbooks, and SOPs to improve consistency and knowledge sharing • Managing team capacity, resource allocation, and workload balancing across competing priorities • Overseeing on-call rotations and ensuring equitable distribution of responsibilities • Serving as the primary point of contact for stakeholders and maintaining strong cross-functional relationships • Communicating status, risks, and priorities clearly to both technical teams and business stakeholders • Driving adoption and continuous improvement of Freshservice and Smartsheet for operational management and reporting

• Owning dealer relationships within your assigned territory—building trust, identifying growth opportunities, and turning partnerships into high-performing sales engines • Driving revenue growth by onboarding new dealer partners, increasing loan volume, and expanding GoFi’s market presence through consultative selling and strategic influence • Delivering impactful training and support, empowering dealers with a deep understanding of GoFi’s programs, tools, and competitive advantages to help them sell more effectively • Acting as the face of GoFi, strengthening the dealer experience and ensuring seamless coordination with their assigned Dealer Specialist to close deals and maximize value • Analyzing performance metrics, market conditions, and competitive activity to inform proactive strategies and report actionable insights to leadership

• Owning dealer relationships within your assigned territory—building trust, identifying growth opportunities, and turning partnerships into high-performing sales engines • Driving revenue growth by onboarding new dealer partners, increasing loan volume, and expanding GoFi’s market presence through consultative selling and strategic influence • Delivering impactful training and support, empowering dealers with a deep understanding of GoFi’s programs, tools, and competitive advantages to help them sell more effectively • Acting as the face of GoFi, strengthening the dealer experience and ensuring seamless coordination with their assigned Dealer Specialist to close deals and maximize value • Analyzing performance metrics, market conditions, and competitive activity to inform proactive strategies and report actionable insights to leadership

• Owning dealer relationships within your assigned territory—building trust, identifying growth opportunities, and turning partnerships into high-performing sales engines. • Driving revenue growth by onboarding new dealer partners, increasing loan volume, and expanding GoFi’s market presence through consultative selling and strategic influence. • Delivering impactful training and support, empowering dealers with a deep understanding of GoFi’s programs, tools, and competitive advantages to help them sell more effectively. • Acting as the face of GoFi, strengthening the dealer experience and ensuring seamless coordination with their assigned Dealer Specialist to close deals and maximize value. • Analyzing performance metrics, market conditions, and competitive activity to inform proactive strategies and report actionable insights to leadership.

• Lead a small team of software engineers to build applications that help redefine how we do business -- and keep us ahead of our competitors. • Collaborate with other engineers to work on key features across DriveTime. • Mentor incredibly smart, friendly, and passionate team. • Drive several exciting initiatives, help solve problems, no matter how big or small, work on business-critical projects built around cutting-edge technologies, and convey strategy and accuracy to our top-level decision-makers.

Role Description The Support Specialist is responsible for injecting and processing repair requests, uploading documentation, and coordinating tow requests submitted by business partners, customers, and internal departments. This role facilitates communication between these parties through email and internal systems, ensuring a smooth path toward a positive resolution for the customer. Qualifications - High School diploma (required), Bachelor or Associate degree is preferred. - Experience working in an administrative role. - Meets quality production expectations while maintaining a high level of accuracy. - Comfortable balancing multiple tasks while using a variety of computer systems. - Commitment to teamwork and personal growth. Requirements - Passionate and goal-oriented. - Excellent verbal and written communication skills. - Agile in a fast-paced environment. - Plays well with others in a high-functioning team environment. - Works well in a time crunch with multiple time-sensitive requirements. - Fantastic problem solver, able to find solutions to challenging calls. - Detail-oriented, with a keen eye for accuracy and efficiency. - Feedback-driven, valuing open communication and continuous improvement. Benefits - Work From Home: Flexible work environment with casual wear. - Medical, dental, and vision coverage with significant employer contributions. - 401(K), company-paid life insurance policy, short and long-term disability coverage. - Growth Opportunities: Commitment to professional development with numerous promotions yearly. - Tuition Reimbursement for professional development. - Wellness Program including self-guided coaching and cash incentives. - Competitive pay across the organization. - Consistent Work Schedule: Set schedule Monday through Friday with rotating Saturdays. - Game Room with ping-pong and pool tables for breaks. - In-House Gym for employee wellness. - Social Events for team bonding and gatherings. - Paid Time Off including wellness days, holidays, and vacation time for part-timers.

Role Description This Data Analyst II role is for a detail-oriented, curious problem solver who thrives on executing well-defined analytical work with precision. You’ll focus on turning clearly scoped business questions into accurate, trustworthy metrics and analyses that support monitoring, experimentation, and automation efforts. This is a hands-on, individual contributor role supporting our Loan Servicing team. - Executing clearly scoped analytical work with a high degree of accuracy and rigor. - Translating defined problem statements into concrete analytical tasks using established internal patterns. - Applying prescribed analytical methods, such as hypothesis testing and comparative analysis, to answer business questions. - Using AI-assisted tools to support SQL development, think through analytical steps and edge cases, and validate logic and results before delivery. - Writing clean, readable SQL to produce requested KPIs and analytical outputs that others can easily review and maintain. - Partnering with senior analysts and stakeholders to clarify requirements and ensure alignment before execution begins. - Supporting experimentation and comparative analysis by accurately implementing defined test and control logic. - Contributing to scalable analytical solutions by following established pipelines, validation patterns, and documentation standards. - Raising questions when assumptions, inputs, or requirements are unclear and escalating risks early to prevent rework. Qualifications - 2+ years experience executing analytical work against clearly defined problem statements. - A degree or equivalent practical experience in a quantitative or analytical field is preferred. - Working proficiency in SQL and Excel with a strong emphasis on correctness, clarity, and readability. - Familiarity with common analytical methods, including hypothesis testing and basic comparative analysis. - Strong attention to detail, quality control, and a willingness to seek clarification when things don’t line up. Requirements - Educational or practical background in statistics or quantitative analysis (nice to have). - Python for analysis, automation, or data validation (nice to have). - Experience using AI-assisted tools to support analysis, code development, or problem-solving (nice to have). - A genuine interest in building deeper skills in experimentation design, automation, and analytical methodology (nice to have). Benefits And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! Hiring is contingent upon successful completion of our background check and drug screen process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.