E4T SAC

• Attend and or manage quarterly customer temperature calls • Take on primary responsibility for smaller customers as determined by your manager • Keep clients informed on new marketing initiatives • Manage customer escalations and follow up – escalate internally where necessary and ensure issues are handled and client is happy • Represent the Rev team on Onboarding kickoff calls when others cannot attend, apprise team of what is happening/issues • Monthly billing coordination (assist Jolera finance and clients billing coordinator) • Change Request’s and Delivery Acceptance Form’s – create these and follow up, Look to continuously Improve current processes • From time to time, assist the clients VP channel and the clients assigned SA as needed with Manage CRM entries as needed • Update client Pipeline on a regular basis – converse with internal team and client account managers to get current updates. • Expected to proactively use self-learning and internal connections to continuously acquire IT specific knowledge and learn industry nuances.

• Conduct targeted assessments of client Intune tenant configurations • Review and validate client identity models • Design Windows Autopilot deployment profiles • Define Enrollment Status Page behavior and compliance policy frameworks • Configure application deployment within Intune • Execute pilot deployments and validate PKI integration • Deliver structured knowledge transfer sessions • Produce high-level as-built documentation of configurations • Coordinate with client IT teams and device vendors

• Oversee and manage a global team of data protection experts responsible for implementing, maintaining, optimizing, and innovating backup and DR solutions, including Barracuda Hybrid Backup, Veaam, and other leading technologies. • Develop and implement data protection strategies that align with business objectives, regulatory requirements, and market trends, ensuring that data is protected from unauthorized access, modification, or deletion, even in the event of ransomware attacks. • Conduct regular assessments of data protection systems and processes to identify and mitigate risks, including ransomware attacks, hardware failures, and human error, and design plans to mitigate these risks. • Implement and maintain disaster recovery plans to ensure rapid recovery of data and systems in the event of outages or incidents, including offsite and offline backup storage to prevent ransomware attacks from affecting recovery capabilities. • Provide technical guidance and support to customers on data protection matters, including best practices for encrypting backups, creating secure storage environments, implementing identity and access management (IAM) controls, designing and implementing immutable backup strategies, and conducting risk assessments. • Stay abreast of industry trends, emerging technologies, and regulatory changes, identifying new market opportunities and developing innovative data protection solutions that provide strategic value to our customers. • Collaborate with cross-functional teams to integrate data protection solutions with other IT infrastructure components, ensuring seamless data protection, recovery, and compliance operations. • Analyze data protection performance metrics and identify opportunities for improvement, recommending enhancements to backup schedules, storage capacity, and recovery procedures. • Prepare and present regular reports on data protection activities and status, including assessments of security risks, compliance with policies, and the effectiveness of data protection solutions. • Drive business growth by actively marketing the department's services, building relationships with key stakeholders, and developing partnerships with industry leaders. • Negotiate and manage contracts with vendors and partners, ensuring that we obtain the best value for our data protection investments. • Proactively manage project schedules, budgets, and resources, ensuring the timely and successful delivery of data protection initiatives. • Champion innovation and foster a culture of continuous learning within the team, empowering employees to develop new skills and knowledge.

• Architect and implement enterprise-scale cloud and HCI architectures • Serve as a strategic advisor to infrastructure, application, and security teams • Define and maintain architectural blueprints for hybrid networking • Architect Active Directory and Azure AD for secure identity • Lead migration efforts, transitioning legacy workloads to Azure • Evaluate and deploy HCI platforms, optimizing the underlying networking fabric • Implement disaster recovery strategies leveraging Azure Site Recovery • Collaborate with security teams to harden network entry points and enforce compliance • Lead cross-team design sessions and PoCs for emerging network technologies

• Transform high-level scope requirements into actionable, innovative project plans. • Steer the project ship through its entire lifecycle, ensuring timely, high-quality deliverables. • Maintain an iron grip on scope, schedule, and budget, but with the flair of a startup guru. • Proactively sniff out potential issues and risks, taking charge before they become showstoppers. • Juggle project dependencies and navigate the critical path with the finesse of a seasoned captain. • Deploy resources like a master strategist, ensuring all hands are on deck and fully utilized. • Serve as the chief communicator, crafting updates and presentations that keep everyone, from team members to stakeholders, in the loop and motivated. • Drive the team forward, mentoring and inspiring like a coach during playoff season. • Embrace additional responsibilities with gusto, always adding your unique touch to tasks. • Collaborate with cross-functional teams to identify resource requirements, allocate resources efficiently, and optimize resource utilization. • Motivate and influence your teams to be successful in their roles. • Lead a high-performing team, fostering a culture of excellence, collaboration, and continuous improvement. • Execute implementation and complex service onboarding projects with a focus on the customer experience and operational readiness for support.

• Build LLM-powered systems (RAG, agents, copilots, automation tools) • Design data pipelines for structured and unstructured data (PDFs, APIs, databases) • Implement retrieval systems (vector DBs, embeddings, semantic search) • Integrate and evaluate models (OpenAI, Claude, Gemini, open-source) • Ship APIs and microservices (FastAPI / Flask / Node) • Implement prompt engineering, evaluation, and guardrails • Deploy on cloud (AWS / GCP / Azure / IBM) • Monitor accuracy, latency, cost, and failure modes • Work directly with stakeholders to turn fuzzy needs into shipped systems

• Lead discovery workshops with customer architects and leadership teams • Develop migration runbooks, playbooks, and technical designs • Perform hands-on migration work across various environments • Mentor internal technical teams and communicate with senior stakeholders

• Administer & Support Security Products – Own day-to-day operation of CrowdStrike, SentinelOne, Proofpoint, Qualys, Microsoft, and our Cyber-Awareness Training suite. • Deploy & Configure – Support Migrations, build repositories, and fine-tune policies and tasks across platforms. • Troubleshoot & Escalate – Act as the SME for complex security incidents, providing Tier-3 support to our operations team. • Identity Protection – Monitor Azure AD / Microsoft Entra ID and Okta, enforce least-privilege access, and remediate identity-based threats. • Automate & Optimize – Script (PowerShell/Python) to speed deployment, reporting, and continuous configuration compliance. • Document & Improve – Maintain clear exception/run-book documentation and drive process improvements that elevate customer satisfaction.