• Set up, inspect and test new equipment at customer locations to ensure proper installation • Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment • Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules • Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. • Complete and maintain service-call reports. • Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment • Handle necessary administration related to quotations for customer on equipment servicing and repair • Test and package of equipment prior to shipment • Develop competent technical skills and knowledge in Nordson products. • Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry • Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable. • Other duties as required by management.

• Serve as the main point of contact during a customer’s implementation process • Deliver top tier customer service and support across all product areas • Assist in training customers to ensure the successful beginning of a new customer journey • Coordinate deliverables with various internal departments • Communicate thoughtful, customized solutions that help customers move forward and grow their business • Learn all about the Shopmonkey product suite and automotive industry

• Complete software project setups and modifications as required by the client • Configure complex approval workflows. • Support onboarding of key production team members, including Studio Executives, Executive Producers, Producers, Production Managers, and Accountants. • Upload production-specific policies and map fillable fields. • Convert Word or PDF docs into the system, reformatting and reviewing them to ensure accuracy before finalizing. • Provide client support services by answering calls and emails in a timely and accurate manner. • Utilize project management tool, Asana, to track the client’s journey. • Analyze client questions and concerns, escalating problems to appropriate teams/departments and handling problems to the satisfaction of the client • Assist with answering basic software questions to assist users with navigating the software.

• This role is a part of our Global Services team • Responsible for implementing campus card solutions for commerce and security around the world • Participating as a technical team member in the implementation of the Quickcharge cashless payment and point of sale solution • Managing installation, configuration, training and client support • Delivering on-site or remote installation and go-live support for clients • Delivering expert training and consultative services to provide optimal system functionality • Assisting the Project Management team with the coordination of hardware shipment • Configuration of interfaces with 3rd party HR and Payroll systems • Configuration of Point-of-Sale devices, menus and related features • Working with credit card gateways to configure POS devices for credit card processing • Complying with PCI compliance standards during installation of credit card integrations • Working with 3rd party vendors to complete project deliverables • Troubleshooting of both hardware and software related issues • Can travel up to 25% domestically • Can lift up to 50 pounds and use hand tools • Can bend, kneel or twist to complete hardware installation