• Complete software project setups and modifications as required by the client • Configure complex approval workflows. • Support onboarding of key production team members, including Studio Executives, Executive Producers, Producers, Production Managers, and Accountants. • Upload production-specific policies and map fillable fields. • Convert Word or PDF docs into the system, reformatting and reviewing them to ensure accuracy before finalizing. • Provide client support services by answering calls and emails in a timely and accurate manner. • Utilize project management tool, Asana, to track the client’s journey. • Analyze client questions and concerns, escalating problems to appropriate teams/departments and handling problems to the satisfaction of the client • Assist with answering basic software questions to assist users with navigating the software.

• This role is a part of our Global Services team • Responsible for implementing campus card solutions for commerce and security around the world • Participating as a technical team member in the implementation of the Quickcharge cashless payment and point of sale solution • Managing installation, configuration, training and client support • Delivering on-site or remote installation and go-live support for clients • Delivering expert training and consultative services to provide optimal system functionality • Assisting the Project Management team with the coordination of hardware shipment • Configuration of interfaces with 3rd party HR and Payroll systems • Configuration of Point-of-Sale devices, menus and related features • Working with credit card gateways to configure POS devices for credit card processing • Complying with PCI compliance standards during installation of credit card integrations • Working with 3rd party vendors to complete project deliverables • Troubleshooting of both hardware and software related issues • Can travel up to 25% domestically • Can lift up to 50 pounds and use hand tools • Can bend, kneel or twist to complete hardware installation

• Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period. • Embrace a sense of ownership over the customer’s onboarding experience and success in their first year with Tebra. • Deliver world-class customer service; create engaging and energetic momentum with customers. • Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls. • Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc. • Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased. • Identify potential areas of risk if expectations are not aligned, escalate accordingly. • Guide customers through relevant self-paced eLearnings; provide hands-on training as needed by the customer. • Ensure customers are fully set up and adoption of applicable product features is completed before onboarding graduation. • Effectively collaborate internally to leverage resources to ensure each customer’s success. • Demonstrate exceptional problem solving and ability to navigate customer concerns. • Be a product expert and clearly communicate the value of the Tebra product to address all customer needs. • Adapt to evolving internal processes and contribute to continuous improvement efforts, including providing feedback and supporting onboarding workflow optimization. • Ensure accurate and thorough documentation of all customer interactions, key milestones, requirements, and decisions throughout the onboarding lifecycle.

• Support customers through activation and early adoption of IN-Gauge • Act as the primary customer contact during implementation and early adoption • Lead regular customer check-ins (weekly, biweekly, then quarterly as adoption matures) • Provide an extra level of support to newly activated customers • Ensure customers understand how IN-Gauge supports ROI, performance improvement, and frontline outcomes • Deliver application training and feature walkthroughs to customer teams • Track training completion and adoption milestones • Monitor early product usage and engagement • Gather customer feedback on usability, features, and opportunities for improvement • Document implementation progress, adoption status, and key customer goals