• Own the Identity & Intelligence Platform roadmap, including device intelligence, identity risk signals, session integrity, anomaly detection, and automation or bot classification. • Define how first-party intelligence signals are collected, normalized, evaluated, and reused across products and workflows. • Partner with Engineering and Data Science to ensure intelligence signals and models are production-ready, reliable, and aligned with product outcomes. • Collaborate with Engineering on architectural decisions that balance accuracy, latency, scalability, and cost. • Own the cost efficiency of identity and intelligence signals, including data enrichment spend, infrastructure usage, and long-term unit economics of decisioning. • Make explicit tradeoffs between signal lift, latency, scalability, and cost, driving decisions that reduce unnecessary reliance and operational spend. • Own the strategy for external data enrichment, including when to buy, build, replace, or retire third-party identity and risk signals. • Extend identity intelligence into bot and automation detection, leveraging existing device, session, and behavioral signals. • Work with Risk, Customer Success, Sales, and Product Marketing to translate platform capabilities into clear value narratives and deployable solutions. • Stay current on evolving fraud, bot, and identity attack patterns, and ensure the platform adapts accordingly. • Operate with autonomy and urgency, making sound product tradeoffs in complex, cross-functional environments.

• Set and manage the Core Platform roadmap and priorities • Focus platform work on scale, security, reliability, and faster product delivery • Build and improve core capabilities: data foundations, identity & access (SSO/RBAC), APIs and integration tools • Learn needs and pain points from product teams, implementation, and customers • Turn input into clear requirements, success measures, and rollout plans • Work closely with engineering from discovery through launch and ongoing improvements

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Product Manager is responsible for defining, prioritising, and delivering Managed Services & SaaS Operations capabilities that improve customer satisfaction, operational performance, and business outcomes. The role acts as the bridge between business, operations, and technology, translating strategy and customer needs into a clear roadmap and measurable delivery. - Own the vision, strategy, and roadmap for Managed Services & SaaS Operations delivery platforms. - Act as the voice of the customer within DevOps and service delivery teams. - Manage and prioritise the DevOps backlog to balance feature delivery, service quality, and technical debt. - Collaborate cross-functionally with engineering, operations, product, sales, and support teams. - Drive service innovation, automation, and continuous improvement. - Define and monitor service KPIs, SLOs, and operational performance metrics. - Oversee delivery of service enhancements and operational process improvements. - Communicate service performance, adoption, and outcomes through dashboards and reporting. Qualifications - 5+ years’ experience in solution management, service delivery, or Managed Services / SaaS operations. - Strong understanding of IT service management frameworks (e.g. ITIL). - Experience owning and delivering service-oriented or platform solutions. - Ability to translate business objectives into actionable technical requirements. - Excellent stakeholder management, communication, and prioritisation skills. - Experience working with SaaS, cloud platforms, and Agile delivery models. - Degree in a relevant discipline or equivalent professional experience. - Desirable certifications: CSPO, ITIL Foundation, PMP; experience in enterprise or regulated environments. Company Description InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide.

• Own the strategy and execution for your product area, aligning with Zippy’s mission and business goals. • Use data, A/B testing, and customer insights to drive decisions, optimize experiences, and measure success. • Lead the product lifecycle, from discovery and roadmap definition to launch and iteration. • Balance short-term wins with long-term impact, ensuring quick iterations drive lasting value. • Solve complex problems, considering customer needs, business growth, and technical feasibility. • Work cross-functionally to align teams, remove roadblocks, and ensure smooth execution of product initiatives. • Thrive in a fast-paced startup, adapting quickly, making bold bets, and iterating to improve.