• Set and manage the Core Platform roadmap and priorities • Focus platform work on scale, security, reliability, and faster product delivery • Build and improve core capabilities: data foundations, identity & access (SSO/RBAC), APIs and integration tools • Learn needs and pain points from product teams, implementation, and customers • Turn input into clear requirements, success measures, and rollout plans • Work closely with engineering from discovery through launch and ongoing improvements

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Product Manager is responsible for defining, prioritising, and delivering Managed Services & SaaS Operations capabilities that improve customer satisfaction, operational performance, and business outcomes. The role acts as the bridge between business, operations, and technology, translating strategy and customer needs into a clear roadmap and measurable delivery. - Own the vision, strategy, and roadmap for Managed Services & SaaS Operations delivery platforms. - Act as the voice of the customer within DevOps and service delivery teams. - Manage and prioritise the DevOps backlog to balance feature delivery, service quality, and technical debt. - Collaborate cross-functionally with engineering, operations, product, sales, and support teams. - Drive service innovation, automation, and continuous improvement. - Define and monitor service KPIs, SLOs, and operational performance metrics. - Oversee delivery of service enhancements and operational process improvements. - Communicate service performance, adoption, and outcomes through dashboards and reporting. Qualifications - 5+ years’ experience in solution management, service delivery, or Managed Services / SaaS operations. - Strong understanding of IT service management frameworks (e.g. ITIL). - Experience owning and delivering service-oriented or platform solutions. - Ability to translate business objectives into actionable technical requirements. - Excellent stakeholder management, communication, and prioritisation skills. - Experience working with SaaS, cloud platforms, and Agile delivery models. - Degree in a relevant discipline or equivalent professional experience. - Desirable certifications: CSPO, ITIL Foundation, PMP; experience in enterprise or regulated environments. Company Description InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide.

• Own the strategy and execution for your product area, aligning with Zippy’s mission and business goals. • Use data, A/B testing, and customer insights to drive decisions, optimize experiences, and measure success. • Lead the product lifecycle, from discovery and roadmap definition to launch and iteration. • Balance short-term wins with long-term impact, ensuring quick iterations drive lasting value. • Solve complex problems, considering customer needs, business growth, and technical feasibility. • Work cross-functionally to align teams, remove roadblocks, and ensure smooth execution of product initiatives. • Thrive in a fast-paced startup, adapting quickly, making bold bets, and iterating to improve.

• Facilitate the growth and sales of products that support. • Gain a deep understanding of the market, competitive landscape, and client experiences. • Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth. • Generate product consensus with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding. • Be the central point of communication around your product. • Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements. • Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering. • Provide cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development. • Drive product launches by working closely with operational, marketing, educational services, talent development, and other key stakeholders. • Work closely with executives and leadership to gain a stronger understanding of the business needs and priorities. • Clients to solicit feedback on products and services, and to better understand their problems and pain points. • The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient. • The Engineering team to ensure the product is brought to market according to business requirements and client expectations. • The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy. • The client services teams to respond to requests and questions, plus assisting in ROI reporting to the clients. • May require occasional travel a few times a year.