• Provide strategic direction and develop a resilient, efficient, and sustainable supply chain that is future-ready. • Lead and develop a high-performing team across contract manufacturing, procurement operations, and innovation. • Oversee external manufacturing partnerships and manage relationships across Operations, QA, and Product Development teams. • Ensure capacity planning, quality compliance, and cost optimization across all manufacturing partners. • Drive sourcing strategies and supplier performance across raw materials, packaging, and manufacturing services. • Lead procurement operations to ensure timely, cost-effective, and risk-mitigated supply. • Collaborate with Corporate, Legal, and Finance to ensure contract terms align with company policies and risk tolerance. • Partner with R&D, Marketing, and Commercial teams to bring new VMS products to market. • Ensure operational readiness for innovation launches, including sourcing, manufacturing, and supply planning. • Develop and execute operational strategies that support growth, scalability, and margin improvement. • Champion continuous improvement initiatives across manufacturing and procurement. • Monitor industry trends and bring forward-thinking solutions to enhance VMS operations. • Collaborate closely with WBC (Corporate) to ensure alignment on strategic initiatives, compliance, and shared services support across operations and procurement. • Build and mentor a high-performing team, fostering a culture of accountability, collaboration, and continuous learning.

• Lead daily operations and manage administrative tasks for assigned teams. • Act as a liaison between frontline teams and cross-functional departments. • Provide hands-on support during peak times and resolve complex customer issues. • Monitor, track, and report on key performance indicators (KPIs) and service metrics. • Balance operational excellence, productivity targets, and team engagement. • Model and promote exceptional customer service standards. • Coach and support team members to achieve performance, accuracy, and service goals. • Conduct performance audits and deliver actionable feedback to drive improvement. • Facilitate effective team communication and ensure accurate documentation. • Support team development through training, coaching, and recognition. • Ensure compliance with all company policies, procedures, and service standards. • Develop team members through training, coaching, and recognition • Ensure compliance with company policies and procedures • Identify and implement opportunities for operational or service improvements. • Partner with HR on hiring, development, and performance management. • Handle sensitive member information, including personal and confidential financial data, with discretion and in accordance with HIPAA and company protocols. • Foster a positive, collaborative, and retention-focused team culture.

• OWN END-TO-END DELIVERY OF LIFE SCIENCES ENGAGEMENTS • Personally own and drive delivery of Life Sciences client and partner engagements, including: • De-identified real-world data products (claims, EHR, linked datasets) • RWE, HEOR, market access, and evidence-generation analytics • Precision medicine and provider-activation programs • Custom or innovative initiatives with strategic partners • Translate life sciences objectives into clear delivery plans, timelines, and execution steps • Stay close to the work: unblock teams, resolve issues, and make real-time tradeoffs to keep delivery moving • Be accountable for delivery quality, timelines, and client satisfaction—not just coordination • BUILD AND RUN THE LIFE SCIENCES OPERATING MODEL • Design, stand up, and continuously refine the Life Sciences delivery and operations model while actively delivering projects • Create lightweight but effective processes, documentation, templates, and operating rhythms that enable scale without bureaucracy • Define and manage the end-to-end lifecycle from commercial handoff → execution → delivery → expansion • Continuously evolve the operating model based on what is actually working in practice • APPLY LIFE SCIENCES FLUENCY TO ANTICIPATE CLIENT NEEDS • Bring strong life sciences domain understanding to every engagement, including: • Pharma and biotech workflows • RWE, HEOR, market access, medical affairs, and clinical development use cases • Anticipate downstream client needs and proactively shape delivery approaches aligned to how LS teams consume data and evidence • Serve as a credible, fluent counterpart who can speak the language of life sciences data buyers, researchers, and commercial stakeholders • LEAD CROSS-FUNCTIONAL EXECUTION • Act as the day-to-day execution quarterback across analytics, data engineering, product, legal, finance, and commercial teams • Translate Life Sciences delivery requirements into clear technical and operational priorities • Ensure data pipelines, de-identification, quality controls, and analytics workflows are production-ready for client delivery • Identify risks tied to data readiness, rights, infrastructure, resourcing, or dependencies—and directly drive resolution • Establish and run hands-on operating cadences (delivery reviews, escalation paths, executive updates) • Feed learnings from live delivery back into product, data, and technical roadmaps to drive continuous improvement • SERVE AS SENIOR DELIVERY LEAD FOR CLIENTS AND PARTNERS • Act as the senior, hands-on client-facing delivery lead for active Life Sciences engagements • Own delivery communication, expectation-setting, and issue resolution • Develop deep understanding of client goals and proactively identify: • Expansion opportunities • Follow-on data, analytics, or evidence needs • Additional ways Arcadia can deliver value • Partner closely with Commercial to support renewals, upsells, and new opportunities rooted in delivery success • DRIVE OPERATIONAL AND FINANCIAL DISCIPLINES • Partner closely with Finance to: • Track project economics and margin • Improve forecasting and delivery planning • Ensure readiness for revenue recognition and renewals • Make pragmatic decisions about resourcing, sequencing, and vendor usage to balance speed, quality, and cost

• Partner with Marketing Ops on campaign setup and tracking structure, and ensure tooling across marketing systems is equipped to support campaigns • Manage campaign intake, planning support, and execution readiness • Ensure leads and buying signals are handled correctly and routed appropriately • Execute and coordinate cross-functional, one-off campaign email sends • Build and maintain campaign dashboards and reporting that surface performance, pipeline impact, and engagement trends • Partner with Campaign and Lifecycle colleagues to support campaign planning, building, and orchestration • Improve processes, documentation, and repeatability as the campaign engine scales