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Director, Delivery & Operations – Life Sciences
Location
United States
Posted
134 days ago
Salary
$160K - $190K / year
Seniority
Lead
Job Description
Director, Delivery & Operations – Life Sciences
Arcadia
• OWN END-TO-END DELIVERY OF LIFE SCIENCES ENGAGEMENTS • Personally own and drive delivery of Life Sciences client and partner engagements, including: • De-identified real-world data products (claims, EHR, linked datasets) • RWE, HEOR, market access, and evidence-generation analytics • Precision medicine and provider-activation programs • Custom or innovative initiatives with strategic partners • Translate life sciences objectives into clear delivery plans, timelines, and execution steps • Stay close to the work: unblock teams, resolve issues, and make real-time tradeoffs to keep delivery moving • Be accountable for delivery quality, timelines, and client satisfaction—not just coordination • BUILD AND RUN THE LIFE SCIENCES OPERATING MODEL • Design, stand up, and continuously refine the Life Sciences delivery and operations model while actively delivering projects • Create lightweight but effective processes, documentation, templates, and operating rhythms that enable scale without bureaucracy • Define and manage the end-to-end lifecycle from commercial handoff → execution → delivery → expansion • Continuously evolve the operating model based on what is actually working in practice • APPLY LIFE SCIENCES FLUENCY TO ANTICIPATE CLIENT NEEDS • Bring strong life sciences domain understanding to every engagement, including: • Pharma and biotech workflows • RWE, HEOR, market access, medical affairs, and clinical development use cases • Anticipate downstream client needs and proactively shape delivery approaches aligned to how LS teams consume data and evidence • Serve as a credible, fluent counterpart who can speak the language of life sciences data buyers, researchers, and commercial stakeholders • LEAD CROSS-FUNCTIONAL EXECUTION • Act as the day-to-day execution quarterback across analytics, data engineering, product, legal, finance, and commercial teams • Translate Life Sciences delivery requirements into clear technical and operational priorities • Ensure data pipelines, de-identification, quality controls, and analytics workflows are production-ready for client delivery • Identify risks tied to data readiness, rights, infrastructure, resourcing, or dependencies—and directly drive resolution • Establish and run hands-on operating cadences (delivery reviews, escalation paths, executive updates) • Feed learnings from live delivery back into product, data, and technical roadmaps to drive continuous improvement • SERVE AS SENIOR DELIVERY LEAD FOR CLIENTS AND PARTNERS • Act as the senior, hands-on client-facing delivery lead for active Life Sciences engagements • Own delivery communication, expectation-setting, and issue resolution • Develop deep understanding of client goals and proactively identify: • Expansion opportunities • Follow-on data, analytics, or evidence needs • Additional ways Arcadia can deliver value • Partner closely with Commercial to support renewals, upsells, and new opportunities rooted in delivery success • DRIVE OPERATIONAL AND FINANCIAL DISCIPLINES • Partner closely with Finance to: • Track project economics and margin • Improve forecasting and delivery planning • Ensure readiness for revenue recognition and renewals • Make pragmatic decisions about resourcing, sequencing, and vendor usage to balance speed, quality, and cost
Job Requirements
- 10–15+ years in delivery, operations, or program leadership roles with direct accountability for execution
- Experience delivering complex data, analytics, or evidence programs in life sciences, including:
- RWE / HEOR / market access analytics
- Life sciences data platforms or marketplaces
- Precision medicine or analytics-driven healthcare services
- Demonstrated success operating in ambiguous, high-growth environments where processes are still being built
- Strong working knowledge of:
- Real-world data (claims, EHR, linked datasets)
- Life sciences data licensing and usage models
- Analytics and evidence-generation workflows
- Comfortable working directly with engineers and analysts while serving as a credible LS-facing leader
- Track record of partnering with commercial teams to drive expansion and long-term account growth.
Benefits
- As Arcadia’s Life Sciences business scales, this role creates the operational discipline and delivery excellence required to support larger deal sizes, more complex engagements, and repeatable growth—turning execution into a durable competitive advantage.
- This role is a hands-on builder and executor, deeply involved in day-to-day delivery and problem solving, client-facing and commercially impactful, and responsible for building operations by doing the work.
- This role is not a pure people-management or oversight role, a back-office PMO function, or a research-network or scientific leadership role.
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